We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Travel Agency

Coral Travel & Tours Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 16th 2022 myself along with my mother (***********************) made our way to *** with a church group for a tour to ******. We were all paid in full. When we arrive at the airport, we were notified that our flight (Air Canada) had *** cancelled. We were stuck in LA for 3 days. On the 3rd day, we all (there were 12 of us including myself and mother) purchased our own flight tickets (ElAl) and made our way to ****** the following morning to catch up with the other members and join in on what was left of our tour. When we got back home after finishing our trip, we all contacted TripMate which is the insurance company to Coral Tours. We initially were required to purchase a protection plan. We all filed a claim with TripMate for reimbursement of our additional flight we had to pay out of pocket for (ElAl) and the missing 3 days we missed out on while stuck in LA, and the food we had to purchase while in LA. We are currently working with the insurance company to get reimbursement. I am making a claim against Coral Tours because I have reached out to them a couple times now and have asked for a list of what our trip cost covered. I told them we paid over $4000 for this trip and I wanted to have a breakdown of it. They refuse to provide this information to me. They will only refer us to TripMate. In speaking with TripMate they said they can not reimburse us for our original flight cost. They are working with us to reimburse us for the cost of the additional flight we had to purchase but we paid for insurance to cover that. When we ask why we have not been reimbursed for the original flight we purchased, they said Coral has to refund us that money because we paid them directly. We (myself and mother) are requesting our money back from the flight they charged us and we never received. I cant provide how much the original flight was because they refuse to provide any information. The package that we purchased for this trip was $4070.00 for 11 days and we had to purchase insurance in addition to that. We are owed money out of that $4070 each for the flights that we purchased and never received.

Coral Travel & Tours Ltd. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.