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Business Profile

Bus Manufacturers

Sheppard Bus Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are very disgusted and worried about the quality of care Sheppard *********** is providing students in the area. To start my son had an issue with another student who constantly hits other kids on the bus. My son defended himself and then told the bus driver what happened and he asked if the bus driver can do something or tell the kids parents. The bus driver (Mr. **** response was that being he defended himself he wont say anything and then said out loud the last day of school he will pull up to the lake and let the kids fight because they wont get in trouble. I dont care if this was a joke or not, it was absolutely a stupid comment to make. Especially during these times and when my son went to a driver for assistance. After he told us what happened we called the bus service and thats when things got insulting and remarkably worse. We ended speaking with a ***** (******* who claims to be the highest supervisor available and she has a horrible attitude to start. She kept saying she couldnt hear myself and wife and sounded aggravated to begin with. We then told her what happened and her unprofessional pathetic response is Ill pull the tape but 9/10x the kids are lying. So after all this she basically said our son is a liar. Then when I told her she doesnt have to be passive aggressive she got mad and purposely hung up on me and my wife!? We called back and she was even more arrogant and then said she hung up on us bc we asked her to be professional and stop being passive aggressive. I would think being this his service is in the news for letting a student die on their bus and they are being sued that they would be a bit more empathetic and professional. Guess I was wrong. After she kept on with an attitude and admitted she hung up on us I insulted her back and she hung up again. She then called the bus driver who admitted to saying it and she kept blocking her number calling my wife. We asked to speak with owner and he never called. Hope he reads this.

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