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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday, 20JUL2024 I ordered a pizza from my local Dominos
    When I went to the store to pick it up I found that for the 6th time in a row, they had made the pizza incorrectly. Even though Dominos Corporate office had informed me that my pizza would be for no charge due to previous problems, I had to pay for the pizza when I got to the store. When I got upset about the situation the manager told me to leave the store WITHOUT the pizza I had paid for and banned me from future orders. Again, this was the SIXTH time in a row that they had not made the pizza as ordered. Each time, the receipt plainly says "SQUARE CUT" and they give me a pizza that is pie cut. I keep letting the manager know about the mistake but the same mistake keeps happening. This store now owes me my free pizza offered by Corporate plus my money back from yesterday's incident, plus an apology from the manager.

Domino's Pizza is NOT a BBB Accredited Business.

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