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Business Profile

Candy

MY M&M's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a personalized M&M's order at 6pm Thursday. Two hours later I realized I made a mistake in the spelling of a name. I tried to call but they have limited hours so I sent them an email explaining the error. No one acknowledged this (I guess there is no 24-hour support) so I called as soon as they were open the next day (today/Friday). They told me my order was already in production so I'm guessing PRODUCTION is open 24 hours a day. I explained the situation and she said she would contact production. They could not resolve the issue. I paid $29.99 extra to expedite the shipping (I ordered on Thursday and couldn't get the product by the following Thursday when I needed it) so I paid for extra shipping, $80 total. If someone were immediately available to correct the issue my order could have been correct and I would have felt better about doing business with them in the future. I'm wondering now if I will even get the product by Tuesday because I ordered something a few weeks ago and it was not delivered on the date it was stated (but I did not pay for expedited shipping that time). I realize this was my error, but there should be a way to get in contact with customer service more readily. The change was ONLY on one M&M (the other 3 were fine). The website does state you need to live with your error, but I gave them quick notification and feel RIPPED OFF.

    Business Response

    Date: 01/29/2024

    Hi, 

     

    We apologize for the issue that you experienced. Once your order is placed and if you select express shipping, your order is sent right away to our production team. As a courtesy, we will issue you a refund for the full amount of your order. It will take 5-7 business days for you to see the refund on your end. If you have any questions or need further assistance, please reach out to our customer service. 

  • Initial Complaint

    Date:02/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Changing the design is offensive to those of us that grew up loving the crazy m&ms. People that are offended should not be coddled. This country is a bunch of sissies. It's appalling to witness.

    Business Response

    Date: 02/06/2023

    Thank you for taking the time to provide feedback.  

MY M&M's is NOT a BBB Accredited Business.

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