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Business Profile

Online Travel Agency

Hotelogical USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

This profile includes complaints for Hotelogical USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hotelogical USA LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent Hotel **************** Denial I attempted to book a stay at Extended Stay America (******** area) through Nuite / Hotelogical. The reservation was marked "unconfirmed", and I received no confirmation email, text, or record in my account. However, I was charged twice, and only one charge was refunded.After contacting both Nuite / Hotelogical and Extended Stay America, they shifted responsibility back and forth, with neither taking action. The hotel has no record of my booking, which raises concerns about whether the charge was ever processed legitimately.Further research suggests that Hotelogical, Nuite, and BestHotelDeals may be part of a network of booking sites that make refunds nearly impossible, using a system that lacks transparency and accountability. Their practices resemble fraudulent operations, trapping consumers in endless loops without resolution.Attempts to Resolve the Issue Contacted Nuite / Hotelogicalno resolution.Reached out to Extended Stay Americano booking record found.Directed to ****************************************** but no direct action taken.

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told get money back and company wants me send bank account bank record no no they can credit card back I told manager next morning about roaches all over room the roaches were not out lights on I went sleep lights out I awoke next morning and room had roaches ever where this red roof inn they said refund money than put back on my credit card I told manager that morning he said sorry they would have spray this crazy I want money back I should have endure that daylight check everything looks good then turn out light and there everywhere because come out at night not with lights or daylight I want money back customer service not getting bank records I like my refund

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a hotel reservation with ******************** on/for February 2nd at 8:35pm. I arrived to the hotel 20minutes after to find no reservation had been sent to the hotel from the provider (best hotel deals). There were others in the lobby with the same issue, I waited 2hrs for a reservation to come through, which it never did. Woke up the next day to find I’ve been charged twice for a reservation they didn’t process. I reached out and last I heard was they were working on refunding me. It’s been more than 24hrs and I haven’t heard anything from them, or received my money back!

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Stayforless to reserve and pay for a hotel room, but when I arrived the hotel was full and unable to provide a room. When I contacted Stayforless they refused to refund the payment despite being unable to render the service.

    Hotelogical USA LLC is NOT a BBB Accredited Business.

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