Business Profile
Water and Sewer Line Protection
American Water Resources, LLCHeadquarters
Reviews
This profile includes reviews for American Water Resources, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 574 Customer Reviews
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Review fromLinda K
Date: 05/12/2025
1 starLinda K
Date: 05/12/2025
Please do not waste your money on American Water Resources Program. They will take your money leave you with no service. This company is a scam.
American Water Resources, LLC
Date: 05/21/2025
Hi *****, we apologize for any inconveniences you have experienced. This information has been shared with our team. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromDaniel S
Date: 05/04/2025
1 starDaniel S
Date: 05/04/2025
If you have sewage coming up into your basement, AWR is willing to send someone to snake out the line. But they will absolutely NOT help do anything to diagnose the problem or resolve it.American Water Resources, LLC
Date: 05/14/2025
Hi ******, we apologize for any inconveniences you have experienced. This information has been shared with our team to get in contact with you. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromSumit G
Date: 05/02/2025
1 starSumit G
Date: 05/02/2025
I was previously with "**********************" which I think turned into or got bought out by American Water Resources in the last year or two. Previously under Pivotal I couldn't speak better about the service. Since the change its been extremely frustrating. I'm actually currently on hold right now writing this. Last year it took weeks and multiple no-call-no-shows before our heating unit got repaired. Right now I called on the 29th after discovering one of our AC units was not blowing cold air, had the appointment scheduled for the 30th. Another no-call-no-show. Called back this morning and was told the appointment was cancelled with no explanation as to why. They said they had to call me back with the new appointment information "within 15 minutes". I waited 1.5 hours and called back which is the current hold im on. The gentleman i'm speaking to said he sees nothing about my call from 1.5 hours ago. I'm bracing myself for a weeks long process again.American Water Resources, LLC
Date: 05/14/2025
Hi ****** we apologize for any inconveniences you have experienced. This information has been shared with our team to get in contact with you. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromJeanne D
Date: 04/27/2025
1 starJeanne D
Date: 04/27/2025
I wouldnt even give them a star but needed to under this system. I strongly recommend that you do not utilize this company. They give a good price and then they raise the price on you over 150 percent. They advise you they notified you twice of the price increase, which I did not receive. When you advise you want to cancel they put you on hold for a long period, read from a script saying that they will give you 25 and then 50 percent off and if you try to say you just want to cancel they tell you that you are argumentative because they have to read from a script and thats their process. They also advise you they will continue to charge you at the inflated price for 2 months past the time frame of the date you cancel and their end of coverage date doesnt match your water billing cycle. If you try to dispute anything they say in the script you are told you are being uncooperative. They also initially told l would have to cancel my coverage by email until I insisted that they could cancel my protection program over the phone.American Water Resources, LLC
Date: 05/05/2025
Hi ******, we apologize for any inconveniences you have experienced. This information has been shared with our team to get in contact with you. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromMichelle A
Date: 04/22/2025
1 starMichelle A
Date: 04/22/2025
We paid over $40.00 monthly to get Water Line and Sewer Protection Program for my indoor sewer coverage and outdoor sewer pipeline. We spent over $100.00 for a private plumbing company to come to our home to inspect it and they tried to clear the pipes by snaking it out, but they couldn't get through all the way so they had to bring in a camera to see what was blocking it and showed it to us. They told us there were roots from the tree in our front yard blocking it and it broke in three places. They also told us that the pipeline was corroded due to the rust that accumulated since our home is over the 60+ years old. They told us it would cost over $11,800.00 to repair and replace the pipeline we have. I then realized the protection plan I've been religiously paying to NJ American Water Program to cover us for this very reason. In my contract it specifically stated that it would pay if my sewer pipeline broke due to wear and tear, pipeline corrosion and blockages from tree roots. When I contacted them I was told I wasn't covered for that. I told him to transfer me to someone who could actually help. I assumed he spoke to his supervisor and sent me to speak to him. This time the man told me that this program would cover up to $3,000.00 for indoor sewer pipelines and up to $20,000.00 for my outer sewer pipelines. He told me he was going to submit my claim. The very next day a different man called and told my husband that they won't cover the replacement of the outside pipeline. The only thing the plumber they'd send us do would be to snake the pipeline from inside our house and nothing else. I go so angry I cancelled my coverage. That very same day they had the gall to charge me $50.00 for the cancellation. I called them back and had a hissy fit so they removed the charge. The plumber we paid to inspect and fix the problem told us that protection program NJ American Water offers is just a scam and they do that to everyone. He was absolutely right.American Water Resources, LLC
Date: 05/05/2025
Hi ********, we apologize for any inconveniences you have experienced. This information has been shared with our team to get in contact with you. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromkimberly a
Date: 04/22/2025
1 starkimberly a
Date: 04/22/2025
American Water Resources (AWR). My experience has been nothing short of frustrating and disappointing, and I believe it is important to bring these issues to your attention.Despite being a paying customer under a service contract that clearly outlines coverage and timely response to service needs, *** has failed to honor its commitments. I was repeatedly told that there were no available contractors to address my issue, which contradicts the expectations set in the agreement. These delays left me without essential services and forced me to seek assistance elsewhere.Moreover, the conduct and performance of your customer service representatives have been unprofessional and, frankly, incompetent. I was provided with conflicting information, given false assurances, and often left without any follow-up or resolution. At one point, I was even told that services could not be rendered due to a lack of resourcesan unacceptable excuse for a company in the business of providing home protection plans.This experience has demonstrated a lack of accountability, transparency, and respect for your customers. I entered into this agreement in good faith, trusting that *** would deliver the services promised. Instead, I received delays, misinformation, and poor treatment from your staff.American Water Resources, LLC
Date: 05/05/2025
Hi ********, we apologize for any inconveniences you have experienced. This information has been shared with our team to get in contact with you. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromjohn K
Date: 04/21/2025
1 starjohn K
Date: 04/21/2025
This company "NJ American Water Resources " is a scam and fraudulent. The protection program monthly charge is paid to NJ American Water who then pay NJ American Water Services. Neither of these companies talk to each other but they sound like they work under the same corporate "NJ American Water" header. Anytime you call NJ American Water their first response is to say "No" and they play stupid on the phone. They are not even located in the state of ********** so if you do have a billing problem they cannot be physically contacted. Whoever the politician that allowed this to happen and sign off on it should be brought up on charges. What a sin and shame on all involved in **********.American Water Resources, LLC
Date: 04/28/2025
Hi ****, we apologize for any inconveniences you have experienced. This information has been shared with our team to get in contact with you. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromL. D.
Date: 04/17/2025
1 starL. D.
Date: 04/17/2025
I have been calling them for two months, at least three times a week to see if I can utilize American water at a new home that Im building. I have filled out the online inquiry as directed twice. No one calls back in the three day timeframe that they give you Ive spoken with at least five different representatives and customer service after sitting on hold through their automated system for 15 to 20 minutes to get to the customer service representative. No one can tell me if the property that Im building on has access to the water main or how much it will cost to hook up to it if its there. I am repeatedly told that the local office will reach out to me in three days. No one reaches out. I called the customer service number again and I have to go through the entire inquiry process again every representative I talk to says that the last representative that I talk to, didnt know what they were doing, but they do and theyll get the job done. For all the time Ive wasted on the phone I couldve put that energy into earning money to pay to have a well drilled, which is what Im gonna do. I dont know how this company is still in business. It seems like a huge scam to me. Someone should come into ********** provide better business and customer service because they will easily take over the market. This company is garbage.American Water Resources, LLC
Date: 04/28/2025
Hi ******, we apologize for any inconveniences you have experienced. This information has been shared with our team to get in contact with you. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.L. D.
Date: 05/05/2025
I have utilized the chat and they direct me to complete the online request. Which Ive done. Im trying to insert a picture of the text conversation from the reply above. That also is not productive. Im done wasting my time with this incompetent company. I only seek to warn others to stay away to avoid the headache I haveReview fromSarah M
Date: 04/15/2025
1 starSarah M
Date: 04/15/2025
I would not advise using this company. *** had a contract with them for three years. They automatically charged my credit card for more than double what last years premium was without notifying me at all. I plan on canceling, but wish me luck because as other reviews have said their customer service is sourced in ***** and just robotic.American Water Resources, LLC
Date: 04/24/2025
Hi *****, we apologize for any inconveniences you have experienced. This information has been shared with our team to get in contact with you. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.Review fromDenise A
Date: 04/11/2025
1 starDenise A
Date: 04/11/2025
Shouldve read at the reviews first before agreeing to American Water Resources..called American Water Resources, back the same day to cancel service.. will post if they follow through canceling my service request.American Water Resources, LLC
Date: 04/17/2025
Hi ******, we apologize for any inconveniences you have experienced. This information has been shared with our team to get in contact with you. In the meantime, please reach out to us at *********************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about your recent experience. Thank you.
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