Reviews

Review Details

• Review fromS

  Date: 05/16/2023

  1 star

  S

  Date: 05/16/2023

  1. The movers broke the lightbulb in the basement while the light was on and I almost got electrocuted when I returned to the house and reached up to turn it on.2. The ******** to the 3rd floor was broken off.3. Inumerable scratches to my wood floors (I only told you about the ones at the new house.)4. I told the movers my daughter was in the upstairs bathroom with our cat, however, some of them decided it was ok to continually call our belongings "sh*t" and a waste of time to move. The majority of things were my deceased mother's.5. Not only did they leave the jacuzzi cover behind, but they also left a small fridge on the 3rd floor and before we all left, I asked if they had grabbed it and was assured that they had.6. When they went to move the jacuzzi, the tire on the hand truck was flat. They told me how cheap you are and that there is only one for the company and they had repeatedly told you that they needed a new one. I was calling neighbors trying to find a pump. I did get a whole earful about you not supplying them in general with the proper tools they need for moves.7. One truck took an extra hour and a half to show up at the new house. I was told they must be lost. The movers at my house had to sit here and wait because they needed to unload the other truck first. So I basically paid for an extra hour to an hour and a half just sitting here with one truck and half the guys.8. Every single box was labeled with colored duct tape and every room, basement, garage, etc had a "color." All the movers were asked to place the boxes in the rooms that matched the colored tape. The boxes however were placed in whatever room the movers decided to put them (and a lot in the garage because that was the easiest for them.) I had to pay to have other movers move boxes all around the house to get them in the right place.9. Broke a $5,000 bedroom set.

  Aron's Moving & Storage

  Date: 05/24/2023

  This job took place July 21, 2022. The customer complained about a drawer that did not shut on a dresser and a lid to a hot tub cover that was left behind. These other issues I am now hearing about for the first time. I immediately returned the customer's few emails, but she would take weeks or sometimes months to reply as she claimed to have had a multitude of issues that prevented a response. At no fault on our end, we were finally able to setup up an in-home visit to view the dresser months after the move. At a large expense to **, we sent a company repairman to her new home 1.5 hours north of our location. The repairman found that the drawer (top drawer) was not damaged. The wheels on the drawer slide were a bit worn from the customer's usage and had absolutely nothing to do with the handling of the piece. The drawer functioned reasonably well and the repairman demonstrated that it could be shut with just a pinkie finger's effort. It stands to reason that the most used drawer is the drawer that has the easiest access, which would be the drawer in question. I offered to send the hot tub cover up in the company pickup truck with the repairman after I received the first email shortly after the move, but by the time I had received a response, the customer had someone else get it. As evidenced by our actions post complaint(s), we tried to appease the customer's complaints, but ultimately they were not able to be satisfied.

  S

  Date: 06/02/2023

  I sent a long detailed email on 11/25 listing all the issues, along with the awful experience I had with the brother of the owner. He was rude and had zero idea what he was doing. Since I am unable to upload screenshots, I can only copy and paste the email. The review I submitted to the BBB was only a portion of the email since there was a limited "character count" and I could not list the entire complaint:
  Re: XXXX Move
  Fri, Nov 25, 2022 1:52 pm
  XXXXXXX ([email protected])
  To:[email protected]
  After spending the last 4 months in treatment for my blood disorder, I am finally gathering the strength to compose this message. Your brother came out as you promised to fix the bureau your movers had broken. He was not happy to be here and I heard about the long drive. The movers bent the inside metal strips that the dresser drawers slid into. Your brother spent an hour or two trying to bend them back. He proceeded to tell me that they just weren't sliding correctly because of the age and use of the bureau. The bureau is only a couple of years old and is used by my grown daughter. The issues had nothing to do with age or usage. The movers did not know how to put the drawers back in and jammed them in there. They weren't even opening, and the movers knew that before they left. The bureau was expensive. When I questioned new brackets for the inside your brother said that would be very expensive and that then it may not work at all if the new pieces did not line up correctly. Then in the next breath when asked a question, your brother would reply "I don't know, I am not a furniture repair person." So am not really sure why he was trying to fix the bureau if he wasn't a repair person. To this day the drawers do not slide correctly. Before he left that day, I asked him to call you. He said that I hadn't taken out insurance (I didn't know the movers would not know how to put drawers back in) and that there was insurance that was like $1 per pound and I would have to call you about it. The dresser was moved into my home by the furniture store (drawers were not removed) and then moved from Florida to NJ and not only were the drawers not removed, but the clothing also remained inside. I asked the movers not to remove the drawers and they said that was the only way they would move the bureau.
  Since it had been a hot day when we moved, I had the air down to 60 degrees and had cold water, Gatorade, and snacks on hand for the movers, I also refrigerated their snacks and personal drinks. I told them to take breaks if they got overheated. I was more than kind, they even said I was the first person who treated them that well. I also tipped each worker $100.
  There were more than the drawer issues, but I let them go; however, after the awful experience with your brother and extreme lack of professionalism, here is a list of all the issues.
  1. The movers broke the lightbulb in the basement while the light was on and I almost got electrocuted when I returned to the house and reached up to turn it on.
  2. The banister to the 3rd floor was broken off.
  3. Inumerable scratches to my wood floors (I only told you about the ones at the new house.)
  4. I told the movers my daughter was in the upstairs bathroom with our cat, however, some of them decided it was ok to continually call our belongings "sh*t" and a waste of time to move. The majority of things were my deceased mother's.
  5. Not only did they leave the jacuzzi cover behind, but they also left a small fridge on the 3rd floor and before we all left, I asked if they had grabbed it and was assured that they had.
  6. When they went to move the jacuzzi, the tire on the hand truck was flat. They told me how cheap you are and that there is only one for the company and they had repeatedly told you that they needed a new one. I was calling neighbors trying to find a pump. I did get a whole earful about you not supplying them in general with the proper tools they need for moves.
  7. One truck took an extra hour and a half to show up at the new house. I was told they must be lost. The movers at my house had to sit here and wait because they needed to unload the other truck first. So I basically paid for an extra hour to an hour and a half just sitting here with one truck and half the guys.
  8. Every single box was labeled with colored duct tape and every room, basement, garage, etc had a "color." All the movers were asked to place the boxes in the rooms that matched the colored tape. The boxes however were placed in whatever room the movers decided to put them (and a lot in the garage because that was the easiest for them.) I had to pay to have other movers move boxes all around the house to get them in the right place.
  The only person who I can say worked extremely hard, and never stopped working, and did not engage in any negative talk about my things or your company was a gentleman whose wife is a veterinarian and he is approximately my age (52) and I just know that because we were talking about how much stuff he was lifting and age came up. Unfortunately, I did not catch his name.
  As one of the two main moving companies in the area, I would expect more. And to be completely honest, I was really trying to let all of the other issues go. However, after being treated the way I was by your brother, the only decent thing I can say about Aron movers is that the consult with you was good, and the one mover was good. And unfortunately, the damage to my house, the new house and my belongings, as well as having to pay to have my boxes moved to the correct areas of the house, far outweighs the good.
  And yes, I know this email is late, but as a single mom with severe health issues, I have zero help and unfortunately, this is the first time I have been well enough to write this.

  S

  Date: 07/04/2023

  Never received any response from the company here, via email, phone call, text, nor mail.They are also not BBB accredited.

• Review fromNancy M

  Date: 09/28/2022

  1 star

  Nancy M

  Date: 09/28/2022

  I called to get a quote for a move from **********. to Audubon. I was told $200/hr. with 4 men. The total time was 1.5 hrs. When it came time to pay the bill, the man said, "You know it's a 3 hr. min."I was shocked! I was NEVER told anything about a minimum time for moving, or I wouldn't have agreed to it, and would have looked elsewhere. I knew it would be a quick job with 4 men, and I told them that upfront. So I was billed $615 for an hour and a half's work!! I feel totally ripped off and would never recommend this company to ANYONE!! So much for using a local company! When I called to complain, the brother of the man I originally spoke with was very condescending with me, and told me, "All of the employees here tell customers that there is a 3 hour minimum charge." No, they do not!! I never used a mover before, and feel that I was taken advantage of, and robbed by this company. I was also informed that someone would get back to me....I knew that no one would contact me.They had their money and were done with me!!

  Aron's Moving & Storage

  Date: 10/13/2022

  First, we do not charge $200 per hour for 4 movers. The rate for your job was $125 per hour for each truck and $25 per hour for each mover. Please refer to your signed copy of the Order for Service, which has that information typed on there. We never discussed using 4 men, we discussed a 3 man crew. However, on moving day, I had one extra mover available, so I sent him out to do your job instead of sending him home. You were charged $615.00. 3 hours @ $200.00 per hour for 1 truck and 3 men and $15 for fuel. The additional mover was sent to you for free. This additional free mover helped complete the job even more quickly.Secondly, all movers charge a minimum working time and all of our customers are informed of the minimum working time when they call to inquire about pricing. Prior to the start of your job, you signed and were given a copy of the Order for Service which stated on there that there is a 3 hour labor minimum. I do have a copy of your signed OFS if you would like to view it.Please feel free to call me or email me at any time from any number or email address to inquire about a move and you can verify that we do indeed tell our customers that there is a minimum amount of labor time we charge.