Business Profile
Auto Rentals and Leasing
Avis Rent A CarHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Auto Rentals and Leasing.
Reviews
This profile includes reviews for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 1,047 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAna S
Date: 01/04/2025
1 starAna S
Date: 01/04/2025
This is the 2nd time that I rent a car through Avis and have difficulty obtaining the vehicle I rented. Let me explain. I rented a Premium Elite SUV ******** Navigator or similar) and p***aid it in Full 3 weeks before the pick-up date. I called the Avis customer service line 24 hours before pickup to confirm the vehicle would be available. I was told by the customer service agent that it would not. The customer service agent was kind & respectful, but could not help me. At one point he even asked how he could make this better, I stated that the only acceptable way would be to provide me with a Premium Elite SUV ******** Navigator or similar), which he could not do. You see, this was a ski vacation. We were 5 adults & 1 teenager with 9 pieces of luggage plus personal item carry-ons. I rented & fully paid for the Premium Elite SUV so that it would be available. And now I was told it wouldn't be. When I approached the Budget/Avis counter at the ************, the Premium Elite SUV was not available. We were offered a ***** Tahoe. Avis categorizes their SUVs as follows: Standard SUV ***** Edge), Standard Elite SUV (***** Traverse), Intermediate SUV ******* Rav4), Full-Size SUV (***** Tahoe), Premium SUV (***** Suburban), Premium Elite SUV (Jeep Grand Wagoneer). This happened to us at the ************** Avis Rental and we couldn't fit 6 people with 7 pieces of luggage in a Tahoe there. I told the customer service *** that we couldn't take that. After all, I p***aid for the Premium Elite SUV so I could get a Jeep Grand Wagoneer. We needed to drive from **** to ***** in 1 car. One driver. After searching, the agent was able to find an Infiniti QX80, which was in the Premium Elite SUV category. We took it. However, it has 22ft of cargo space & the Wagoneer has 27.4ft. Needless to say, we had 2 people cramped in the very back for 90 minutes as we made our drive to *****. Similar experience in **************. Not sure I'll rent from them again. Reserve at your own risk.Avis Rent A Car
Date: 01/15/2025
BBB Review#:36222
Dear ******* *******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromsh w.
Date: 01/01/2025
1 starsh w.
Date: 01/01/2025
Rented Car at *****************, was asked if I wanted insurance, I declined 5 times. I then was asked to sign the contract digitally; was not allowed any paperwork. After traveling some distance, I received a copy of the contract & found I had been wrongly charged for the "Loss Damage Waiver" that I had specifically declined. I called customer service that day but the connection was dropped the minute they closed. I then sent a contact message online. I tried again the next day to stop the waiver from accruing. I spoke with Reservations, ***************** and a local ********************************************* location. Unfortunately, I was told the local site could not help me. Whats more, the charge would need to be disputed after I returned the car. This was unacceptable; no service, no resolution, & several hours wasted. I also had a car without sync for maps, back camera, etc. Since this episode, I have contacted my former rental company and, yes, there still is a trustworthy and humane rental car company. I can ask for a paper contract next time and go away knowing that my needs are respected. Caution!!Avis Rent A Car
Date: 01/09/2025
BBB Review#: 36202
Case: 70178190
Dear ******* *******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromMonica J
Date: 12/30/2024
1 starMonica J
Date: 12/30/2024
I thought we had a good thing going on Avis, but when I tell you, yall really slick with the charges, and the associates can care less, I'm just SMH right now. I rented a car to drive for ***** On my due date the 1st attempt the funds wasn't available, I went to added the money and waited for them to take out again, I was out driving all night so I fell asleep, woke up and notice they still haven't took out, I called the store in *****************, IL I told them to take the payment, and was told it's after 4pm and payment will be taking out tomorrow, I said ok. I notice the payment didn't come out all wkend, so Monday I called to them to take payment they did at 9:5Xam, at 10:58 am they took the vehicle off the **** app, I called and asked to add it back since I paid, and they did. At 5:38pm I notice a payment for $547, when I called no answer, so I had to wait for next day( Christmas eve) asked about the charges and was told that I was an end of week close out and that payment will be put back in account(still haven't received it) I called up there to see why I was charge that amount anyway especially when they already got paid. Was told that **** not open on the weekend for pymnt to be taking out, so I was charged 3 late days. I feel like that's should not be on me, and I was NOT told about that. And to remind you I still have the rental that I'm paying wkly for. So that's my experience with Avis.Avis Rent A Car
Date: 01/09/2025
BBB Review#:36165
Dear ******* *******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromS. A.
Date: 12/27/2024
1 starS. A.
Date: 12/27/2024
Zero or below rate Very bad service with Avis Not recommended to anyone I rented a car online to pick up from *************** for 2 weeks 7 seats went to pick up the car stayed in line for 3 hrs after flying overseas then the employee was laughing saying we dont have 7 seats car either 5 seats or electric car and I saw the 8 seats inside they hide it told them I have 4 kids and luggage needed the one I reserve 7 seats they told me call cs it was Christmas Day no one answer no there car they cancel my reservation I have to get 2 taxi from the airport they miss my vacation NEVER RECOMMEND FOR ANYONE They sell your reserved car for someone else bad peopleAvis Rent A Car
Date: 01/05/2025
BBB Review#: 36143
Case: 70130275
Dear ******* *****,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorS. A.
Date: 01/12/2025
Reservation reference 17519890US3 Rental name ****** ********** Rental dates 12/25 to 1/10S. A.
Date: 01/12/2025
Reservation number 17519890US3 Renter name ****** ********** Rental location **************************************** Date of rent 12/25 to 1/10Review fromKhammeuang L
Date: 12/26/2024
1 starKhammeuang L
Date: 12/26/2024
If I could give 0 ratings I would. Its not just to Avis as a whole but one particular business location, ******, **. I had made a reservation couple days ago and when I went to pick up the vehicle the lady informed me that they were all sold out of cars. I informed her I had a reservation for one and she still proceeded to tell me that their vehicles were not delivered yet. She said she would put be on the list for when one arrives. As I left she rented a vehicle to a lady that came right behind me. This is not the first time at this location its happened to me. I called Avis customer service and she informed me they had cars available on that lot. By then I had already walked out of the building. What an inconvenience and disappointment. I wanted to reserve in a different location but apparently app will not let you reserve same day. This particular location has bad reviews. ******** service there is horrible. I have never been so furious that I have to file a complaint on that particular location. Something needs to be looked at. They dont care and only rent to people they want to. I have been renting from Avis and this location is the only one that gives me horrible service. I will not be using ******, ** location.Avis Rent A Car
Date: 01/05/2025
BBB Review#: 36135
Case: 70048582
Dear ******* ********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Reservations are booked based on our expected availability, however when vehicles are returned back late or returned damaged it can cause us to not have the availability we had expected. Please note that cars will be provided in the order in which they booked. So the person who booked first will be offered the vehicle first. As your rental was booked same day it is likely that the person who came after you that got a vehicle booked more than 24 hours out.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromA. D.
Date: 12/22/2024
1 starA. D.
Date: 12/22/2024
One Headlight (illegal); 7-Month Expired Tags (illegal); Bald Tires; ****** Miles on Car: I p***aid for an Intermediate SUV two months in advance for *********************. When I arrived, my Avis phone app indicated that there were no cars available. After waiting, a Chrysler 300 became available. While driving to our destination, we discovered that the passenger headlight was burned out. The next morning I called **************** to ask if I could ***lace the car at the Avis location in ********, ********, 7 miles from our location.. The ***resentative indicated that there were two SUVs available there. When I arrived, the *** at the counter told me he didnt have any cars available. I told him that I had just spoken to customer service and they indicated there were two SUVs available. He backtracked and admitted that his boss would not trade in defective cars rented from **************************** because everybody knows that the cars from ********************* are crappy. I called customer service again. This time they told me to trade the car in at the ***************. Under no circumstances was I going to drive on slippery icy roads for a 3-hour round trip to the airport again on a wild goose ***** for a car that may not even exist. Later, I noticed that the car was not getting any traction in the snow and found that the tires were completely bald. The car also had over ****** miles on it. I count on Avis to give me a safe car. Safety checks obviously were not done. Quality control was nonexistent. I have photos to document each and every one of these claims. I have sent emails to customer service asking for a full refund. They claim they are "reviewing my notes and doing an investigation." I'm not going away. Avis needs to be held responsible for the dangerous and illegal car they gave to me.Avis Rent A Car
Date: 12/30/2024
BBB Review#: 36087
Case: 69552376
Dear ******* ******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show that you have already contacted our **************** and had your concerns addressed.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorA. D.
Date: 01/06/2025
Dear Customer Advocacy Response Coordinator, This matter is not resolved. Yes, I have received a full refund, however, there has been no explanation of how this dangerous vehicle was knowingly given to me in the first place. There has been no direct apology. There has been no direct communication from anybody other than computer generated responses and "Customer Advocacy Response Coordinator." That tells me nobody at Avis really cares about the malfunctioning car they gave me. You want me to go away and forget this even happened. That is not happening until somebody directly contacts me by telephone and explains to me why and how this car was on the Avis rental lot.Review fromAbony M
Date: 12/20/2024
1 starAbony M
Date: 12/20/2024
I rented a vehicle from Avis on Oct.15,2024 through ****, the agreement states that if you choose to keep the rental the following weeks you will be charged weekly. I kept the rental from Oct. 15-Dec. 19. Last payment was set to be taken on Dec. 17, I was running late on errands and contacted the location and spoke to ***, I let him know that the stored method of payment would not go through and that I was on the way to the bank to deposit funds and I wasn't sure if I'd make it prior to close of business, *** told me the late fee was $12.I was fine with that in the event that I did not make it, and would make the payment the following day. Next day I go into the location to make payment and he tells me he can not except a card other than the one that was on file. I explained to him prior to me arriving at the location I received a call from the bank stating that Avis made several attempts to charge different amounts which caused a red flag at the ************ as fraudulent activity and the card t had been deactivated(this account had only been open for 2-3weeks). He told me he could not accept a different form of payment it had to be the card that I just explained to him was deactivated, he told me another method of payment was not an option and that seeing as how the payment was a day late he should be taking the keys and putting me on a "no rent list", at that time there was no solution for making payment I left with the vehicle and contacted customer service, the Representative instructed me to log in to my profile, upon doing so I was given an option to make a"split payment" with the 2 cards previously used that were stored in my profile. Payment was made Dec. 18th. on the deactivated card in the amount of .01 cent ********* card $337.28. Following day I was instructed by *** to return the vehicle or repossession process would start I returned the vehicle on Dec.19 only for me to receive a bill in the amount of $533.09. They are actively ripping people off!Avis Rent A Car
Date: 12/29/2024
BBB Review#: 36074
Case: 70070820
Dear ******* Mc Cants,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show that the $533.09 covered 10 days vs. 7 days so the extra charge was for the extra 3 days plus the daily late fee of $15 per day. We do not show that any of the charges are incorrect.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorAbony M
Date: 01/06/2025
That is incorrect I have provided receipts for every week from October 15-December 17 2024 if I owe anything it would be the 1 day late fee of the 17th the contract clearly states fees per day as $40 so how can a company charge you for a full day and double down with late fees on the full day being charged I made the payment on the 18th and was still insisted that I must return the vehicle,even after submitting proof I was threatened and told that I was being put on a do not rent list and that even though payment was made if I did not return the vehicle repossession process would be initiated. Even though I have provided proof of payment for every week the week that is in question has changed 3 different times and even with me making a full payment for the week of the 17th -24th I returned the vehicle and was not issued a refund and again proof has been submitted and no refund issued this has not only been an inconvenience but caused a loss of wages and its been over 2 weeks and no one has responded to the multiple complaints at this point I will take this up in small claims court if necessary. **************** and the individual locations are not on the same page as what is being told to customers and the customer has to just eat the fees because incorrect information is being given out, I have no plans on letting this go and have also reported this to consumer affairs.Review fromMaria H
Date: 12/17/2024
1 starMaria H
Date: 12/17/2024
I am owed a refund and it's been 16 days. I rented an suv and prepaid. When I get there they say you need a major credit card, which I do not have. I canceled. **************** says it will be 8-10 business days. It's way past that.Avis Rent A Car
Date: 12/29/2024
BBB Review#: 36030
Case: 69961463
Dear ******* *******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Our records show that your refund processed on December 24th, 2024, if you are not seeing the refund please check with your credit/debit card company as to the status of your refund.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromDaniel M
Date: 12/17/2024
1 starDaniel M
Date: 12/17/2024
Shockingly bad service: I was charged $546.60 more than my reservation. When I called to ask since I was never emailed a receipt, I was told my reservation was never picked up and I had returned a car under a different reservation under a different name. I provided evidence of the charge on my credit card and my reservation yet it took 3 different calls to customer service (during which I was promised a manager call back that never happened). When I finally did talk to manager, I was told a refund could be issued. I said yes but also explained that I had never received a single apology for the inconvenience. He then stated a refund could not be issued because a full investigation had to occur. When I questioned this he said if I wanted an apology then an investigation was necessary. I said I wanted my money back first and foremost, so he began processing a refund. He came back on to say that a refund of $520 would be issued. I reminded him that the difference I was overcharged was $546.60. He put me on hold again, came back on and said $545 would be refunded. When I asked why it still wasnt the amount, he said oh my god and put me on hold again. At the end, he said $546.60 would be refunded but still declined to offer and apology for the inconvenience. They continued to insinuate that I had somehow intended to take a car under someone elses name with a different license. Literally the worse customer service I have ever witnessed or received. It was truly shocking and if an Avis *** reads this, you owe me a phone call, apology, and refund for the full rental amount for my troubles. Ticket number A060D816.Avis Rent A Car
Date: 12/29/2024
BBB Review#: 36035
Case: 69861400
Dear ******* ********,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Thank you for allowing us to assist you.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorReview fromA. D.
Date: 12/16/2024
1 starA. D.
Date: 12/16/2024
I am writing to express my frustration with a recent experience involving your customer service team.I had booked a reservation with Avis three months ago, and on 12/11/24, I called your customer service line to request a simple change: updating the name on my reservation. The representative told me he was unable to make this change. Therefore, I told him it was fine to just leave it as is. To my surprise, upon hanging up the call I received an email stating my reservation had been cancelled. The representative I spoke with had cancelled my reservation without my authorization.When I realized what had happened, I called back immediately and requested to speak with a supervisor to resolve the issue. Unfortunately, the supervisor hung up on me during the call, which only added to my ************** a result of the unauthorized cancellation, I was forced to re-book my reservation at a significantly higher price than what I originally secured and the email stated I would be charged a $50 fee for cancelling (when I didnt even want to cancel). This entire situation was caused by the representatives mistake, yet I have had to bear the financial and emotional burden of resolving the issue myself just a week out from the reservation date.Avis Rent A Car
Date: 12/29/2024
BBB Review#:36022
Dear ******* *******,
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
Reservation Number;
Renter's Name;
Rental Location;
Exact Date/Year of Rental;
Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
Sincerely,
Avis ************
Customer Advocacy Response CoordinatorA. D.
Date: 01/05/2025
Reservation Number; 09376801US0 Renter's Name; ******* ******* Rental Location; ************************* Exact Date/Year of Rental; 12/20/24-1/5/2025
Avis Rent A Car is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.