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Business Profile

Home Electronics

Emerson Radio Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got emerson refrigerator at bj It still under warranty. The shelves broke within weeks. I sent documentation to emerson. They told me they were going to send me shelves. I have waited 6 plus months and I still dont have the shelves.

    Business Response

    Date: 02/06/2023

    Hello,

    Please be advised that the unit purchased at BJ's is a licensed product and not directly manufactured by Emerson Radio Corp. 

    Please contact the Licensee - Midea at ************** for support.

    Thank you,

    Emerson Radio Corp.

    Customer Answer

    Date: 02/06/2023


    Complaint: 18939931

    I am rejecting this response because:

    I have already spoken to them and they refuse to do anything and told me i never sent them info which is not true.  This is the same company i spoke to



    Regards,

    *********************

    Business Response

    Date: 02/07/2023

    Dear **************,

     

    We understand your frustration and apologize for the inconvenience you've experienced. 

     

    We have contacted our licensee directly and have explained the issue to them.  We have asked for them to provide an immediate resolution solution.  Once a response is received back from them we will update you and the complaint.

     

    Best Regards,

    Emerson Radio Corp.

    Business Response

    Date: 02/07/2023

    Hello,

    Please provide the model number of your unit.  The Licensee will be sending the parts directly from their factory.

    Thank you,

    Emerson Radio Corp.

    Customer Answer

    Date: 02/08/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    Ad long as i get shelves, this case will be clised.  Model number cr510bsse/cr510vse

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

    Customer Answer

    Date: 02/21/2023

    This has been resolved. They sent me the shelves


Emerson Radio Corporation is NOT a BBB Accredited Business.

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