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Business Profile

Credit and Debt Counseling

Fresh Start Financial Group Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit and Debt Counseling.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well, second complaint, same company. After I called them out for their illegal practice, the didn’t honor the 100% money back guarantee. In fact my credit score got lower when they suddenly made a change the same day I asked for a refunds

    NOW THEY ARE COMPLETELY IGNORING ME. No answer to phone, text or email.

    I will be forced to take legal action.

  • Initial Complaint

    Date:11/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it does kinda concern...I am very disappointed with this serviced, i have not received, it is a sham and scam to get money, everytime i called for an update i get the run around to open my free credit score now fo they can see my report, i am not paying ***** a month for no update which i never received when i was paying for it.my score has not changed, i open three credit cards for a dismal 300 limit which is terrible and the fees are terrible.I paid the fee you guys wanted and received without issue and now you want me to pay an extra ***** a month for the duration of this so called fixed.i need someone to reply to me and tell me what is up, i will not restart that ***** a month fee that i am paying and you guys advertise a garunteed increase in score, when nothing has happened to my score in 8 to 9 months.signed very dissatisfied or disgruntled.************ ************* I see ****** does not work there anymore....

Fresh Start Financial Group Inc. is NOT a BBB Accredited Business.

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