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Business Profile

Apartments

The Randolph Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20, 2025, I, ******* ******, submitted an application for a one-bedroom apartment at The Randolph Apartments with the then Community Manager, Tamara S. At that time, I selected a preferred move-in date for the second week of March 2025. However, due to unforeseen circumstances, that date became unfeasible for me. As a result, my daughter, ****** *******, contacted Tamara S.  on my behalf to request that I be added to the waitlist for a June move-in. Tamara confirmed that this change would not be a problem. I paid a $75 application fee and an additional $750 in holding fees. My daughter, ****** *******, also works in property management at a nearby community. During a tour at her property, one of her clients mentioned she was a resident at The Randolph Apartments. My daughter excitedly shared that I had recently applied there and asked how her experience had been. The client responded that the community was currently disorganized and without a Community Manager. This was the first time we were made aware that Tamara S.was no longer employed there. At no point did The Randolph Apartments notify me of her departure or provide any follow-up regarding the status of my application—particularly the fact that it had been canceled, without any request from me to do so. Had it not been for this coincidental conversation, I would have never known about these developments. When I contacted The Randolph Apartments directly, I was informed that I would not be receiving a refund of my $750 holding fee.
    This is unacceptable and unethical. I am not a resident, nor am I holding an apartment. The application was canceled without my consent, and the lack of communication from the management team is deeply concerning.
    I am requesting the assistance of the Better Business Bureau in recovering the $750 holding fee. The company failed to uphold basic professional standards, including communicating critical changes and honoring their own commitments.

The Randolph Apartments is NOT a BBB Accredited Business.

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