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Business Profile

Hot Tub Service and Repair

The Spa Doctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Service and Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 05/02/2025 my wife ordered a skin care product from The Spa Doctor. Shortly after making this order (1-2 hours) she cancelled the order due to numerous negative reviews she found. She also asked for a refund. The Spa Doctor agreed and refunded $25.61. We thought the relationship with The Spa Doctor was over. Then, on 06/01/2025, a charge of $128.10 was made to our credit card. Unknown to us, The Spa Doctor had enrolled my wife in a monthly subscription. I eventually received an email from ***** (no last name) with The Spa Doctor, offering help with the deceptive subscription enrollment as well as our full refund request. ***** confirmed that the "subscription" was cancelled but no refund was possible because of their "policies". After trading emails, ***** offered to refund 50% of the $128.10 to "help" us out. I refused as we will not reward the types of deceptive, and unethical (illegal??) business practices that this company engages in. The Spa Doctor claims that their subscription information is clear on their webpages. If that is the case, why are there dozens of complaints on several different websites (BBB, TrustPilot, YELP, ********, etc) who all have the SAME COMPLAINTS...UNWANTED SUBSCRIPTIONS, UNAUTHORIZED CREDIT CARD CHARGES (some charges going on for months), refund refusals, etc? I wonder how many people out there who have fallen for The Spa Doctor's "1st time offer" continue to pay for a subscription they don't use for a product or service they don't want? I hope the BBB can assist us in the pursuit of a full refund.

The Spa Doctor is NOT a BBB Accredited Business.

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