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Business Profile

Pharmaceutical Consultants

Dr. Reddy's Laboratories

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Consultants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible quality of manufactured generic medication. Every one of them either didn't work like the other generic brands of medicine. Or they would cause unpleasant side effects, most likely breathing issues or increased sweating.

  • Initial Complaint

    Date:12/22/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dr. Reddy's Laboratories is the manufacturer of of a medication I use and have filled from a local Wallgreens for almost 2 years now. Over the last several months I have had two boxes of this medication which comes as an auto injector pen with two in a box, with faulty auto injectors. I have not been able to use them and the medication remains in the cartridge within the pen. I have taken these two boxes which happen to be of the same lot number to the pharmacy. I was instructed to contact the manufacturer which is Dr. Reddy's laboratories for replacement as the pharmacy could not do anything further. This is a very expensive medication costing $500 per box. I had to get a new prescription and pay another copay to replace these faulty ones which I still have in my possession. I have tried contacting the manufacturer 6 times and have left 4 voicemails over a 8 week period. I have not received any call back.

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter was prescribed Sumatriptan 6MG injectable. When she needed the medication, the injector did not work. This was paid for by a combination of insurance, and co-pay. I contacted the company (Dr. Reddy's Laboratory), they took my complaint on 3/22/23 and told me a "follow up" would happen. *********, who fulfilled the medication, originally told me I had to call the company and our provider to get a new prescription before they could dispense another. That is what I did. Her doctor prescribed her another medication, filled by a different brand. I after a few days I had not heard from Dr. Reddy's about what to do with the broken injector and called back to see what needed to be done (do we mail the broken injectable back?) and they told me to submit my receipt (attached), which I did on 3/31/23. I never heard anything back, and we are still hanging onto the broken injector in case they needed it back. I followed up with phone calls on 5/5/23, 6/5/23, 7/31/23, and emailed again on 8/3/23 and resubmitted the receipt asking when we'd get a refund, since a replacement at this point would no longer help. Each phone call I was told they were "escalating" my case, and someone "would be in contact with me momentarily" or I would get an email with the resolution. The representative said beginning on 6/5/23 they didn't know why this case had not been resolved, and they would escalate it. I began asking to speak with a supervisor on each call and saying I would wait on hold, and they told me a supervisor would call me back that day. I never received a call (this happened twice). When I called again on 9/11/23, I said I would wait on the line until I could speak with a supervisor. They had excuses why that would not work, and told me that someone would call within the hour. I never got a call back. I (and the insurance company) deserve a refund for this expensive medication that my daughter was never able to use.

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