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Business Profile

Fuel

Delta Gas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to buy gas .gave credit card and said $30 regular .He filled tank ang charged $38.61.I put a certain amount on this credit card for gas and shopping.When I ask for a set amount i want just that.Agent is on phone paying no attention to you .He rudely said he was sorry.This is the second time it happened.I also go to the delta gas at ******************** in ****** .On Sept 29 I asked for $10 regular .He filled take and charged me $19.84 .My wife has also had the same experience with this station.They are on the phone not paying attention to what they are doing .When you question them they are rude . this needs to stop.You can't (at least I can't find a contact for delta)

    Business Response

    Date: 11/04/2022

    As a small business, we take great care of our customers and treat them with respect. We have been in this location for 7 years and haven't dealt with an issue like this. We are always present for our customers to help take care of their needs. Unfortunately, we weren't contacted or informed of this occurrence. There is a phone number at the location to contact the owner to discuss any kind of problems. We cannot resolve issues if we aren't made aware of it. The customer can contact ** or come to the location to discuss the issue, and if there is evidence (from the customer) such as a bank statement, credit card statement, etc. that shows that it was overcharged at our location *************************************************. We can work with the customer. Please keep in mind that not every Delta Gas Station in ******, ** is owned by the same owner. So, we, as the owner, at ************************************************* can only speak for ourselves. Thank you and have a great rest of your day.

Delta Gas is NOT a BBB Accredited Business.

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