Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/8/25 -5/22/25 Never gave money **** Khyber said goldin auction would get me the most money and only charge me five percent .the 5/8 auction half of the cards were left out not making a complete set.5/22 sold **** ****** cards but put in wrong date. **** Khyber said that it was my fault about the dates and complete set.I believe **** Khyber cause me thousand dollars

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an item titled as "******* ***** **************************** Fan Edition White Jersey - ******* ***" on Jan 23rd 2025, putting in bids based on the fact that this item has ******* Letter of Authentication (***), certifying the authenticity of the autograph, as indicated by the title.Prior to making the payment, I asked if the *** would come with the item in the shipment, customer service told me that the item had been authenticated by ******* but the *** had not been in Goldin's possession and would be shipped to me later (no dates provided), and they could not provide me with any evidence showing that the item was authenticated (******* *** number, written statement, authentication service record, etc.). None of this information was included in the item's listing. In other words, as a customer, I have no way to verify that the item I won is authentic, claiming by the item title in the listing.I have every intention to pay for the item I won, only if I have confirmation (picture proof or authentication number) that the item is authenticated and verifiable.I hope this issue can be solved promptly, or if is solved after my payment due window, my late fee is waived because I did not choose to hold payment and I am only willing to pay for the exact item I put bids in. Goldin was selling something that it did not have complete possession of and the late payment, should it happen, is not my responsibility.

  Business Response

  Date: 02/04/2025

  
  
  
  Thank you for reaching out and for your patience in this matter. We want to assure you that the authenticity guarantee for the ******* ***** **************************** Fan Edition White Jersey will absolutely be honored, as is our standard practice. The item in question has indeed been authenticated by *******, and as mentioned, ******* frequently bulk-authenticates items on our behalf. This means that while the Letter of Authentication (***) is in the process of being sent, the items authenticity was fully verified at the time of the listing.
  
  We understand that you were not provided with direct proof of the *** prior to making your payment. Unfortunately, this can sometimes happen when the *** is being processed and has not yet arrived in our possession. However, we assure you that this does not affect the legitimacy of the item.
  
  Regarding your payment window, we understand your concerns and are committed to resolving this issue as quickly as possible. If there is a delay in receiving the ***, we will be sure to work with you on any payment concerns to avoid any penalties on your end.
  
  We value your business and appreciate your understanding as we work to complete the transaction. Please feel free to reach out to us directly if you have any further questions or need additional assistance.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse to return my property . They are stealing my items and are treating me terribly .

  Business Response

  Date: 01/21/2025

  Thank you for your message. We would like to assure you that any remaining items that have not been sold have either already been shipped back to you or are in the process of being returned. We understand your concerns and are committed to resolving this matter promptly.
  If you have not yet received your items or if there is any further issue, please let us know, and we will immediately investigate the status and ensure the proper steps are taken to complete the return.
  We value your trust and aim to address any concerns you may have with the highest level of professionalism and respect.

  Customer Answer

  Date: 01/21/2025

  
  Complaint: 22776132
  
  I am rejecting this response because:
  
  I am not allowed to accept this response until all my items are returned thats the agreement all items returned drop this complaint 

   

  soecificially missing a ****** ******* etc 
  
  Regards,
  
  ***** ********

  Business Response

  Date: 02/03/2025

  Hi *****,

   

  As we discussed.  All of your items have been returned. I will add that these items were sent to us unsolicited, and not contracted, after you were told several times please do not send items that we do not have contracts for.  We stored these packages unopened, and returned them to you free of cost per our agreement.  Please provide a picture or more details of this specific card you claim to be missing.  Thank you.

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  goldin account ****************** I consigned 15 cards to this auction house, and 6 of them sold.9 did not sell, and/or I did not receive any payment for them.They also sabotaged my listings, by suppressing exposure to the cards, and did nothing to promote them. This is documented here: ****************************************** I have repeatedly requested my 9 card property be returned to me, but as of 1/4/25 they have ignored me. I am trying to get my property before I escalate this further.Please return the 9 cards to the address on file.This includes 2 of each of the following:2011 Leaf ***** Bronze 2011 Leaf Metal ***** 2012 Pop Century ***** and then a 2005 Apprentice ***** and a 2016 Decision Gold Foil and 2016 ****************************** is holding over $100,000 value of my property.

  Business Response

  Date: 02/18/2025

  Thank you for raising your concerns. As you know, weve since reached out to you and responded through the companys lawyers. But to reiterate, we respectfully disagree with your claims, including the suggestion that we would ever sabotage a listing, suppress exposure to your listings, or wrongfully withhold your items under your agreement to consign with us. We have our own concerns about whether the rules and terms applicable to your listings were violated. That being said, **** presented you with an option of returning to you the cards that did not sell.

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a consignment with Goldin Auction. I sent them 2 large DDo and DDr 1970 s pennies both of them large date. Michael C***** who then worked for Goldin ,quit the next week, after getting my coins . So now this company was telling that they never got my coins ,but at the sametime they was calling me dishonest ; i sent them a copy of the letter from the post office with the tracking numbers .so they state to me this guy Michael ,has done this before to a client ,so why did they let him stay and work to do this to someone else. if this company would have done the right thing by letting him go maybe we would not be at this .ok this company was telling me i was lying about the coins .they where trying to pay me off with like $200 then went to 50 .ok so now there telling to get a lawyer .months went by still no payment , until my cousin was telling me thats what you call breach of contract . so i sent them this breach of contract letter .they call me asking me what do i want the value of my coins . they where still stating that i never sent my coin .then they tpld me that they had to fire Michael not knowing that i knew he quit the next after getting my coins. so now their telling me that Michael said that the coins was no value but sent me the consignment contract .and they also ststed that they had there expert to grade my coins and stated that there experts said are only worth $5.and i asked well how did they grade them , and i said well send me my coins back to me and let my experts say that then they said they dont have them they had the experts to grade some pictures. so now i ask for my coins back .they sent me a email on how i wanted to get paid this was in Feb .i still have not received my payout yet so i emailed them about my payout are just give me my coins .

  Business Response

  Date: 01/21/2025

  Dear *******,

  We have reviewed the matter internally, including consultation with our then-legal team, and have settled on the amount based on the coin values at the time of consignment. We understand your concerns, but the decision was made with all relevant factors taken into account.

  If you remain unsatisfied with this resolution, we kindly ask that you have your legal team reach out to us directly at **********************************************************************************************************, and we will promptly forward the matter to them for further review.

  Thank you for your understanding.

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with Goldin to auction I high value sports card. I spoke with the account rep on the phone and discussed specific terms in choosing a time to list the sports card. I overnighted with tracking the card and didnt hear back from Goldin. I later emailed them and they confirmed they had the card. I logged into my Goldin account and did not see the card listed, in which case I thought it may take time to show in my account. Some time went by and I emailed them again asking why my card wasn't in my portal. The response I received was that the card had been listed and already sold. They had listed it in someone elses account and sold the card. I caught this in time to at least receive the funds prior to the other party receiving them. However, the blatant mistake that they made in putting the card in another person's account and not recognizing this than listing and selling the card without my permission per the phone call that I had with their sales rep was an absolute disaster. I was supposed to be involved in the process and have input which was VERY specific in regards to when the card would be listed. As a result, the card sold for considerably less than it would have if it was listed on my terms as agreed. Not only did Goldin not get me the card back, they had the nerve to take a $700 sales commission. Causing me to lose thousands on the card. I am requesting at least a refund of the commission in addition to $2,000 additional for lost potential revenue on the card.

  Business Response

  Date: 07/30/2024

  Hi *******,

  Thank you for the feedback and I apologize for the delay. I have personally reviewed your situation and would like to connect with you to discuss further.  I sent you and email and look forward to hearing from you soon, thank you.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent cards in to be graded to PSA they was graded and sent to Goldin auction to be sold. Everything I call I keep getting the run around. I need to call this person I need to call that person. Nobody ever calls me back.

  Business Response

  Date: 01/31/2024

  Hi *****,

  We are very sorry for your experience, and look forward to getting this solved for you quickly.  Please respond to the email from Goldin sent on 1/25 requesting the cert numbers in question and we will get this handled for you.  We look forward to hearing from you soon.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consigned a collection of 201 cards from the football 2004 Playoff Contenders set to Goldin to be sold in the September "Elite" auction. Even though my set was the highest rated set in the entire country, my cards weren't marketed properly, and the auction closed well below market value. The winning bid was $12k-- individually the cards have a market value of at least $25-30k. However the winning "buyer" has yet to pay. Per Goldin's rules, a buyer that doesn't pay after 15 days is in default. At about day 16, I reached out and was told that they “would be happy to send me my cards back” since I wasn’t happy with the final bid anyway. However, when I later took them up on that, I was deferred to another person who reversed that offer. They further declared that the buyer was NOT in default and they wanted more time to try to work with the buyer to get the money owed. After 21 days, I Goldin via email again and offered to have them either send me back my cards or to re-auction the cards, but this time to do each card separately—(the main value of the set rests with about 10 cards). They responded again that they did not classify the buyer as being in default and that they would still not be sending my cards back nor would they be putting my cards up for auction again. I have lost complete faith in Goldin Auctions being a fair player. They have abused the consignment relationship because they hold the power by maintaining custody of my merchandise. I question if there was even a legitimate auction and if in fact, my cards were stolen—based on other complaints I’m now seeing online. I am not a major player in the hobby and it seems that Goldin is way more in tune with providing good customer service to folks that have much higher status than me. At this point, we are more than four weeks past the close of the auction with no resolution in sight. I no longer want to do business with them and simply want my 201 Playoff Contender cards to be returned to me.

  Business Response

  Date: 11/28/2023

  Hi ********

   

  Thank you for your feedback.  We are very sorry for the delay in payment, we always strive to collect payments from our buyer's as soon as possible.  Unfortunately, the buyer took a little longer than expected to pay, resulting in a delay in payment.  I do see now that the buyer paid on 11/10 and a payment was issued to you on 11/13 as soon as the funds cleared.  Again, we apologize for any inconvenience caused and will continue to dedicate our time and energy toward creating the best customer experience possible.  Should you have any questions or concerns moving forward, please reach out to [email protected] and I will see to it that you are taken care of expeditiously, thank you.

  Customer Answer

  Date: 11/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a card on the auction site for $82. With their buyers surcharge and shipping my total is $117 they charged approximately 40% in fees and this should be illegal.

  Business Response

  Date: 10/31/2023

  Hi ****,

  
  Thank you for your feedback.  Our Buyers Premium is set at 22%, which is in line with the market average for high-end auction houses. Prior to any bid being placed, the total hammer price + buyers premium is always reflected on the applicable listing page for the item, and never hidden from our customers. Shipping, handling, and insurance came up to $6.90 with total taxes tacking on another $6.61. We also offer a few ways to avoid these fees.

  
  We partner with the *** Vault to send your items there free of charge to be stored in an insured and safe manner.  You could ship it in under 90 days for a small fee or store it for 90 days and ship it for free without payment of taxes after said 90-day period.  We also offer pickups for our customers which would remove the shipping, handling, and insurance costs.

  
  I would just add that fees such as late fees only occur when the invoice is outstanding for beyond 14 days as described in our conditions of sale.  Hopefully this helps you understand the cost a bit more. If you have any further questions or concerns please contact us at *********************************.  Thank you
  

  
  

  Customer Answer

  Date: 10/31/2023

  
  Complaint: 20787870
  
  I am rejecting this response because:

  I appreciate your response and the opportunity to discuss this matter further. I understand that your company has established policies, including the fees associated with storing items in the vault and the conditions for early withdrawal.
  
  My concern lies in the substantial difference between the final charges I incurred for the item I purchased and the initial winning bid. While I acknowledge your policies, it is important for me to reiterate that as a customer, I believe in fair and transparent pricing. The discrepancy between the $82 winning bid and the $113-$116 total charges, including shipping and late fees, has left me feeling frustrated and disappointed.
  
  I have filed a complaint with the Better Business Bureau (BBB) to address this issue formally. My hope is that we can find a resolution that aligns with your companys policies while ensuring a more transparent and customer-friendly experience.
  
  I would appreciate a thorough review of this matter and any further information or actions you can provide to address my concerns. Thank you for your attention to this issue
  
  
  Regards,
  
  ***************************

  Business Response

  Date: 11/07/2023

  Hi ****, 

   

  Thank you for your response.  While we understand that it may be frustrating to be charged unexpected fees, we must respectfully disagree with your assessment that your winning bid was $82. In this case, your winning bid was just over $100. This amount was shown to you at the time of bidding, as it is important that Goldin's customers understand the difference between hammer price and total price. The additional fees, which make up a much smaller percentage of the total fees, are all spelled out in our Conditions of Sale and FAQ as well. We hope you will continue doing business with us

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a privacy concern about the the ********************************** functions. If you were to go to this website for the first time on a personal computer or smart device, something that has your personal information saved and you click on 'login' because there is no 'sign up' or create account option. It will automatically pull your email without consent and your first and last name without consent. There is no pop up on the page requested 'cookies' ect. This is a privacy violation in my opinion. I don't know the extent of it. But it feels illegal. I went to the website for the first time on my smart phone, clicked login to see if I could create an account. It created it for me and some how automatically had my first and last name/email pulled from my phone. That's stealing in my eyes. Then I did it again on my personal computer. Same thing, using a different email of mine. Please! Please! forward this to whoever needs to know about a privacy issue like this. I did not know where to report something like this. My thought was the BBB. I'm leaving all of my personal info out of this complaint and just want someone to experience it and see if its legit. Cause it again feels illegal AF

  Business Response

  Date: 08/22/2023

  **************,

   

  Thank you for reaching out.  This is not a setting on our website, rather a setting on your devices that pre-fill information for you on sites that allow for fields to be pre filled. Unfortunately, there is nothing we can do to prevent that and I would recommend you tubing a video on how to turn that setting off on your device. Our website does not have the capability of recognizing the user's device hence our mobile app for single sign on's.  Please let me know if there is anything else I can do for you.