Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am new to the hobby. I put an ungraded card for sale on ***** in 2 minutes I had an offer of $1000. At this time I refused because I realized that this card had a value. So I decided to do business (I thought) with pro (goldin) at first everything is going well they want the card. I send them the card and afterwards I become just a ****. I never should have made this mistake. My card was put on the site without any advertising. She ended up at the bottom of the site with only *******. the card finally sold for $91 and it cost $100 for the grade and $50 for the shipper. What I realize is that your company focuses on stars to get likes and attention. When the cards have a lower value, they end up at the bottom of the barrel. I asked 3 times to have a small instagram post to increase views .. it was still a 5/5 raikonnen. and you never made the effort to get the card seen. I am extremely disappointed with your service and I would never advise anyone to do business with you unless these people are world famous and will increase your image in the media. I lost a lot of money and I got cheated. Goldin's over. I hope there will be a company that treats all customers the same.

  Business Response

  Date: 09/14/2023

  Hi ******,

   

  Thank you for the feedback.  Though we understand your frustration with the sale price there are a few key factors that come into play at every auction and auction house.  looking into the current market before parting ways with your items are crucial to maximizing its potential.  At the time of sale, and still to date there are no comps registered on Card Ladder, meaning there is no precedent for the 2022 Topps Chrome F1 Red Wave Refractor #*** *************************** (#5/5) - PSA MINT 9 sale price.  The Gold Wave refractor sell on average for between $30-50, and they are numbered out of 50.  

  Because there is no precedent, this is always a risk to put into auction.  There are many stories of items over selling their estimated cost as well in every auction.  As you are aware we run auctions weekly, most weeks there are two auctions running simultaneously with thousands of lots in each.  Not every item in every auction is posted on our social media, however, we do try to post as many as possible. The items selected are based on a complex algorithm, and there is a lot that goes into simply photoing, describing, and posting on our media sites.  Again, we apologize that your item did not meet the offered sale price before hand, but we certainly hope you understand we intend for every item to sell for as much as possible.  If would like to continue this conversation feel free to contact us anytime at ********************************* 

  
  
  

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I SENT IN 3 basketball cards to goldin to be graded and submitted for auction. Two cards went to a person name ******************* AND MY 3rd card went to an employee name *****************************. I overnighted my cards and choose the option for express grading. I called once 2 weeks ago for a update I was told they are in curation no other answers. No communication from from the employees assigned to the cards at all. I called again spoke with a representative name ***** who clearly does not understand how to mute a phone she was laughing in the background about me being upset that the account or cards could not be located even though I explained I choose express grading and I have proof of tracking and cards being delivered. I asked how does this take a month and yet still nothing she proceeds to say they are the warehouse getting ready for auction so I asked how can you know you just said you cant locate the account at all she then said because of what she cant see she will have to look into and give a call back. I am disgusted with how this company takes your cards offers no communication have employees that have no regards for a persons frustration and basically either lost my cards or attempting to scam me

  Business Response

  Date: 06/05/2023

  Hi *****,

  Thank you for reaching out and being a valued customer with **********************!  We are very sorry for the mishap in communication, and I have since been assured from ***** that you have been updated and happy.  If there is anything else that I could do for you, please do not hesitate to contact ** at ********************************** and I would be more than glad to look into this deeper if necessary.  Thank you, and we wish your items the best of luck in auction!

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, This is in regards to 5 cards that I sent in to Goldin about 2 and half months ago. They are worth around $300-$400 as is but after grading, which was my intent, they would have been easily over $1000. They have this new thing where you can send them cards and they will get them graded at PSA, then sell them on their auction site. I have asked for an update multiple times and the most helpful response I've gotten was to talk to PSA. They didn't give me any order numbers or information as to which cards were mine so PSA couldn't help. Since then, I have send them emails and called them and all they are doing is ghosting me after giving me a terrible answer. Nobody is telling me where my cards are at and I am under the assumption that they are either lost or have been stolen. The person that was assigned to me is named *******************. Both him and the person I have talked to on the phone are of no help. He has not once told me where my cards are. The lady on the phone told me that I would be getting a call back or an email with more information but I never got that. It really seems like they are scamming me.

  Business Response

  Date: 02/08/2023

  Hi Caden,

   

  We sincerely apologize for the delay in your cards returning from PSA. I have confirmed that your cards are currently in the Quality Check 1 status with PSA. There is one more Quality Check after this and then they will be shipping back to Goldin. They should be back in a few weeks at most. Your Account Manager should be able to keep you updated throughout the rest of the process.

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a card in for auction under the pretenses that the auction price would be a set price. When they received the card, I spoke with the representative asking how much it would be listed for, to then be told the card wouldn't be set at a price and would be starting at a dollar. I asked for the card to be returned to me, and it was not, and then was sold at auction for **** less then what I wanted the price set at. I asked numerous times for the card to be returned to me, and or the auction price be set at the requested ammount. I initially asked for the card to be returned the day they received it, upon finding out their policy all of a sudden changed. I was under the belief that there would be an agreeded upon set price prior to sending it in, or I would have never sent it in in the first place. It could have been sent back to me the day I requested it to be sent back and none of this would have been settled at that point. As of now the card has been stolen from me, and I want this made right!!!

  Business Response

  Date: 10/26/2022

  Hi ****,

   

  I apologize that you are not happy with the way ************ turned out. In researching your card and auction, I do see that the auction was started at $100. I am not sure where the confusion came from, but we do not start any auction at one dollar. The consignment team does a lot of research on the value of the card to determine where the auction should start. The grade of the card has the most impact on that decision. I see there was a lot of action on the card during the auction. The team has a really good feel for where to start an auction in order to promote bidding. As far as getting the card back, once the contract is signed and the auction has started, we are unable to return the card per our terms and conditions. 

  Customer Answer

  Date: 10/27/2022

  
  Complaint: 18181909
  
  I am rejecting this response because: I was lied to about being able to start the bidding at a higher dollar amount. Also I received a call from I belive the president of Goldin over two weeks ago telling me that they would do everything they could to resolve this issue and would here back from him in ***** hours, with no response still even with follow up phone calls. On top of this had I not been lied to prior to submitting this card I never would have signed the contract or sent the card in.
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a car (*********************** RC first edition 9.5), I was persuaded to auction my card off in the July 2022 sale. I told the representative named *********************** that currently I have offers for $4,500 and he said that this card would get ***** at auction. The auction took place and right away there was issues on viewing my card that I have reported to Goldin. They said that they would get back to me and never did. I requested for my card to be pulled from the auction and I was told that they wont. the auction ended and my card sold for ***** and that is not even 30% of the given estimate. When I complained, I was told 2 things, take a loss and move on, & if you bad mouth us we will get lawyers involved and withhold your payment. To add insult to injury, they still withheld 20% sellers premium from my funds.

  Business Response

  Date: 10/13/2022

  Hello,

   

  Unfortunately, we are not able to predict the outcome of an auction. The market can be very unpredictable and what we thought *** happen *** turn out not to be the case. Once the auction begins, we are unable to pull the item per the contract you signed when you decided to consign with us. If there was a long term outage on our site or an issue viewing your item, we definitely would have considering some changes in your auction. The team was confident that the issue was fixed and that it would not impact your sale. Obviously the card did not finish where we thought it would, but again, we cannot predict what is going to happen throughout the auction. 

  Customer Answer

  Date: 10/24/2022

  
  Complaint: 17798583
  
  I am rejecting this response because: there was an outage significant one and no one ever got in touch with me to give me an update. 
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 11/04/2022

  Hello ****,

   

  Our IT team confirmed that this issue did not impact others ability to see and bid on your item. It was tested internally at the time and all actions were available to the team. If there had been an extended outage that impacted others ability to bid on your items, we would have explored other options in order to avoid negatively impacting your action. 

  Customer Answer

  Date: 11/07/2022

  
  Complaint: 17798583
  
  I am rejecting this response because:
  
  When I complained to Goldin, they said that they will investigage and get back to me. No one did and it did effect others to bid on my item because I did send it proof of others trying to view my item and they couldnt. i had numerous friends and family try an view my item from multiple devices with no luck. This is unacceptable. Also, I was threatened by a manager named ***********************. I was told the that if I was going to complain or disclose my consignment with the public, Goldin would hold my payment retain an attorney and I would be forced to pay for their legal fees. Furthermore, I was told verbatim, that I should take the loss and move on.
  Regards,
  
  ***********************