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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 607 total complaints in the last 3 years.
    • 183 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/22/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with The Children's Place on 7/9/22 for the amount of $111.50. Order #**********. Received an email on 7/10/22 saying the order was shipped by **** Tracking #1ZW641070380849694. I tracked the package every day to check for updates to the shipping status. Contacted the company through their web portal on 7/19/22 to ask them to look into the order as something wasn't right. Too long to ship and no tracking updates. They sent an email back repeating the details I gave them. No resolution. I called *** and they haven't received the package from the retailer. The Children's Place says on their automated system that they cannot alter, change or refund an order. I have no product and they have my money.

      Business Response

      Date: 07/25/2022

      We have sent a response directly to the customers email address as of 07/25/2022. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 07/26/2022


      Complaint: 17611561

      I am rejecting this response because:

      The company issued an email on 7/25/22 stating that they resent the shipment and I would get a separate email with the tracking number. I have NOT received an email with the tracking number. So we still stand with my original complaint of having no product and they have my money.



      Regards,

      *****************************

      Business Response

      Date: 07/28/2022

      We apologize for the delay resolving this matter. Our records show the package was reshipped from the DC. However, the package hasn't been scan nor show any movement with UPS.  We have reached to our internal team for assistance. 

      Customer Answer

      Date: 08/04/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the products ordered.

      Regards,

      *****************************

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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