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Business Profile

Home Accessories

Zafferano America

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 of these lights at $169 a piece. At first one light stopped working and they told me to buy a new battery. I did and the light still did not work. They ended up sending me a new head to the lamp. Not 2 weeks later the other lamp stopped working. I emailed the company with my problem and told them the second light went out and I needed a new head for it. This time I was told that maybe because the light was 3 years old it had lived its life and that was it. I told them for the price I paid the lamp should work longer than 3 years or if they know this is a common problem to make sure consumers are aware of the life of the product. I would not have spent so much money $169 x 2 if the product did not have a long life expectancy!

    Business Response

    Date: 09/05/2024

    After speaking to the customer, we have corrected the situation and sent replacements out to the customer. We believe we have fairly handled this issue and consider it closed

Zafferano America is NOT a BBB Accredited Business.

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