Reviews
This profile includes reviews for HearingLife's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 338 Customer Reviews
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Review fromSandy R
Date: 11/09/2023
1 starSandy R
Date: 11/09/2023
BEWARE if you need even the slightest adjustment that will literally take 1 minute, you have to make an appointment at least that's what I've been told. I've been going there for 3 1/2 years and they've been through 4 receptionists all of them worse than the last, scheduling appointments that I was never told, calling me and asking to make more appointments, not relaying messages to the audiologist at all or incorrectly and giving out false information. This new audiologist says they are looking for help but good help is hard to find, you need treat and pay your help well, then you will find. With no help I'm stuck with the audiologist that will only let you leave a voice message so he can call YOU back at his leisure, must be beneath him? I watched him through the windows ignore 11 phone calls I was making to the office, I heard their office phone ringing each time and he just sat there looking at his screen enjoying his drink, there were no customers with him nor anyone waiting. I wish I videoed the expression on his face when I confronted him, I will next time so I can download. Save your money and go somewhere else, I will.
HearingLife
Date: 11/22/2023
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We will follow up with our clinic Team to address accordingly.Review fromJack L
Date: 10/19/2023
1 starJack L
Date: 10/19/2023
I recently accepted Hearinglife's offer to try "risk free" a pair of their hearing aids. I had to pay for them upfront and the amount was charged to my credit card that day. Two weeks later I returned them because they did not help my hearing. The hearing aids were accepted for refund but I was told it would be several days before the refund would be credited to my card. I asked why since the charge was made the day I received the hearing aids. I was told it was company policy. Why wasn't I told this in the beginning? Now it has been two weeks and as of this morning my card has still not been credited with a refund. Hearinglife has had $5200.00 of my money for a month now. I believe they are getting interest on my money while I am having to pay interest. Is this really risk free? I am disgusted with Hearinglife and would not recommend them to anyone. I would give them no stars but that is not an option. I rate them as low as I can..HearingLife
Date: 10/31/2023
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We apologize for the delay in the refund process. This has since been corrected.Review fromSteven K
Date: 10/18/2023
5 starsHad the best experience with Hearing Life at the ********************, ** location The "tulip" from my hearing aid got stuck in my ear while on vacation.I called HearingLife (not one of their customers) and was told to come in between 1-2 that day.In less than 5 minutes I was in and out of the office with the tulip (rubber piece) removed. They even checked to see if the piece was the right size for my ear.Can't thank ***************************** enough for the quick repair of my ear. And the cost? $0Review fromRosa M
Date: 10/17/2023
1 starRosa M
Date: 10/17/2023
I will not return to this business or any HearingLife office. I purchased my hearing aids from them because they took over my original provider's office. The speaker/transmitter on my hearing aid needed replacing because it was damaged. They charged me three times the retail price. I didn't know it at the time. I thought it was somewhat expensive. So I did a search on the internet. I thought since I purchased my hearing aids there, it wasn't going to cost me an arm and a leg. Fooled me. I don't know why the BBB still gives them a 5+ rating, with all the complaints I've read.HearingLife
Date: 10/31/2023
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported.? HearingLife policy requires fees to be charged when hearing aid warranties have expired. The retail price for the replacement item was in line with industry standards.?Review fromAudrey B
Date: 10/10/2023
1 starAudrey B
Date: 10/10/2023
No complaint about their service because I've never used them. BUT, we keep getting calls from them, the phone rings twice and they hang up. Every day. Sometimes twice a day. This is beyond annoying.************************ ***********, **HearingLife
Date: 10/16/2023
Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.?Review fromJanet M
Date: 09/25/2023
1 starJanet M
Date: 09/25/2023
No intentions of dealing with this company anymore. When they had a local office, they were pretty decent. We had bought our hearing aids online and they recommended that we go for our fitting and all of that stuff through HearingLife who they had a contract with. They kept calling us in the last couple of years to come down for an appointment, finally today we did. Right off the bat we were told that we would have to pay $45 for an office visit and more if it needed cleaning or servicing. We left we asked if insurance would cover. The receptionist apparently did not remember that she had taken a copy of husbands insurance card. She was very nice and apologized. When I pointed out she had that information and said she would look at call back. Even though the office was empty, the person who was going to give the service itself seems like he really did not want to serve customers he told us even if it turned out insurance covered he was too busy in that empty office. We live an hour and a half from their center now that our local branch is closed. Please note that we were not ****** over the telephone that they would be any charges, and we had no reason to believe that would be because as I say, over the years that our local office there never was .HearingLife
Date: 09/27/2023
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. HearingLife policy includes the opportunity to charge fees for certain in-clinic consultations and in-clinic hearing aid related services when these actions are not covered by an in-clinic warranty or ************ warranty. These fees cover the costs associated with the actions. We recommend that ******************** contact the clinic staff to inquire if his hearing aids are covered by an in-clinic warranty (different from a manufacturers warranty) to understand if fees will be charged for future services. We apologize for the miscommunication and inconvenience.?Review fromStevonna P
Date: 09/01/2023
1 starStevonna P
Date: 09/01/2023
Became established with this company a couple years ago at their ******, ** office due to the convenience of being close to my house (4 miles). Recently needed supplies went to the office only to find a sign stating closed, appointments only and the door was locked. I called the number and was told they would be in the office on Thursday went back on Thursday to find another locked door. Called the number again was transferred to the ************ office. The receptionist was nice enough to mail me the supplies I needed so I would not have to drive 20+ miles to pick them up. So fast forward to last week, my left hearing aid stopped working. I did all of the usual troubleshooting to no avail. I called and was told the ****** office was closed due to staffing problems and they made me an appointment at their **************** again 20+miles away, for yesterday Sep 31st. At 1:00 pm. On Sept 30 we had a tropical storm approach our state I expected a call for cancellation and never received one. I drove to my appointment on the 31st to a closed office with note on the door stating closed due to inclement weather. The storm had left our area way before 9:00 am. I was never notified of appointment cancellation. I called the number listed on notice requesting a call back to reschedule to get my hearing aid fixed. Left a message and never received a call back. Today I called to schedule an appointment was told the ****** office was closed indefinitely I asked for the next closest office to me and was told all offices had no openings except their ************** office (very far away from my home) and that would not be for a couple of weeks. I told them I just needed to get my hearing aid fixed and was told still needed to see the doctor. I told them I would just try to find another provider. My biggest complaint was not being notified that they closed their office on Thursday and closed their ****** location and did not even bother to notify their patients of the closure.HearingLife
Date: 09/08/2023
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. ?We apologize for the inconvenience that was experienced due to unforeseen circumstances. The office is open for business at this time and we will continue to provide excellent services to all of our patients.Review fromSteven T
Date: 08/15/2023
1 starSteven T
Date: 08/15/2023
I am beyond upset with HearingLife. Upon my first visit with HearingLife Valparaso, IN, I asked if my hearing aides would be covered by Insurance and made sure I was not going to get a bill. I was reassured several time that my insurance would cover and that there will NOT be a bill. I never received any billing on my first visit. That is why I went with this company. One year and 2 months after I received my hearing aides I get a bill saying we have to pay what the Insurance didn't pay. Of course, by this time our warranty was up. We were told I signed a paper stating I would pay whatever the Insurance didn't cover. This form was never explained to me. I was only told it was for Insurance purpose. (very deceiving) Once again I was told they would except what my insurance would pay. Speaking with our Insurance company they did pay the amount HearingLife agreed upon for these hearing aides I received. I have spoke with the staff at the ***************** several times and they said they will fix this matter and have not done anything. Billing department was no help. We now have a bill to pay or they will turn us into the collection agency. I will be using a different company when the time comes. They tell you what you want to hear. Very unprofessional!HearingLife
Date: 08/25/2023
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. This case has been investigated and a decision was made in patients favor. We value our patients and strive to provide excellent hearing healthcare services in all of our clinics.Review fromPatricia T
Date: 08/10/2023
1 starPatricia T
Date: 08/10/2023
I had an appointment on 7/14/2023 for a hearing test.l with Hearing Life. I was informed of the percentage of hearing loss.. ************* company was contacted. I requested and was provided the hearing test results by email. A television commercial informed me that Hearing Life could provide free hearing aids for a thirty day trial period. When I called to request request hearing aids for the trial period, I was informed that this was not Hearing Life's practice. ******* could not remember if I had tried on the recommended devices. I told her I hadn't. I also informed her again that I wanted to take the hearing aids home for thirty days as indicated for the trial period. Again, she (***************************) stated they do not operate in that manner.I want to report false and misleading advertisement by Hearing Life.Thank you,*****************************HearingLife
Date: 08/31/2023
Thank you for the opportunity to address your concern. HearingLife advertises, Try hearing aids risk-free for 30 days.** The program is explained further under the title, Heres how it works, and the purchase of hearing aids is required to experience the 30-day risk-free trial. We look forward to having you experience better hearing for improved quality of life. Please review the program details at www.HearingLife.com and select, Risk-free 30-day hearing aid trial.Review fromSeth P
Date: 07/25/2023
1 starSeth P
Date: 07/25/2023
I was directed to Hearing Life by my insurance company at the time I was ready to purchase CROS hearing aids, because my initial provider was not considered to be "in network." The first thing I did was call their office and leave a detailed message with my name, number, and insurance details including the the referral id. When nobody called me back after a couple of business days, I made an appointment online. The desk staff did call me back after I made the online appointment, but I had to repeat all of the info I had previously left. It seems that this office does not have a regular clinician, but has rotating staff cycling through. Despite this, I ordered my devices on my initial visit and paid my out of pocket costs on a 3-way call, presumably with my insurer, shortly thereafter. When my devices came in, I was called to schedule a fitting. This was made more difficult when they called me, asked for a different name, and since the business name does not come through on ANI, I suspected a wrong number. Eventually, I made the appointment and went in for the fitting. The 'clinician' who greeted me immediately tried to upsell me on a service plan that she claimed I needed because my insurer covered no services after fitting. This was blatantly incorrect, as confirmed with my initial quote and the insurer. Also, she presented me with billing paperwork that did not reconcile with my quote, and neither she nor the front office person could explain the discrepancies including a $1400 balance. Ultimately, I left the devices there, and I opted for a full refund from my insurer. If I do go forward with a similar solution in the future, it will not be through this company.HearingLife
Date: 08/31/2023
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have investigated this case and have concluded in favor of the inquirers request.?
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