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Business Profile

TV Stations

The Courier News

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online subscription cancelled in August 2023. *********************************** continued to charge me. Also charged me the increased price from $11.99 to $14.99 a month.Spoke to Gannett three times. Got the run around even though they saw the cancelation. Contacted my bank and they were able to dispute Gannett and bank credited me back several months. Never got the remaining payments back.Was told no more charges from Gannett going forward. This was Oct 10th of this year. Once again a $14.99 charge from ******* was posted to my bank account today, November 8th.I've had no company product...online newspaper since August 2023. My account was confirmed cancelled by both ******* and my bank. Yet I've been and continue to be charged every month.That's theft/fraud. I want it stopped and a refund issued by ********I had to contact BBB as I've been getting no where. They are taking money from me continually after the account should have been closed.

    Business Response

    Date: 11/22/2024

    The Courier News regrets this customer's poor experience.  We have cancelled this subscription and initiated a refund to the customer's card.  We attempted to reach the customer via phone and left voicemails informing them of the cancellation and refund.  Direct contact information was provided in case further assistance is required.

    Customer Answer

    Date: 11/25/2024


    Complaint: 22532703

    I am rejecting this response because:
    I have not received a credit to my account of $150.00 as promised by the Courier News as of 11/25/24


    Regards,

    ********* *****

The Courier News is NOT a BBB Accredited Business.

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