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Business Profile

Auto Repairs

Innovative Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2023, I went to Innovative Auto Repair to have my car fixed. The owner, Juan, quoted me $533.33 for an alternator replacement. I paid that amount with my card, but a few days later, I noticed he had charged me $5,333.33 instead of $533.33. I immediately called the shop and spoke to Juan, who admitted the error and assured me he would process a refund.

    After a few days without seeing the refund, I disputed the charge with my credit card company. Initially, the credit card company refunded me while they investigated. I assumed the matter was resolved, but months later, I discovered the credit card company had reversed their decision because the auto shop submitted a fake receipt to support the overcharge.

    When I realized this, I contacted Juan again. He claimed he had refunded the money, but I showed him proof that I hadn’t received it. He then said his nephew, who handled finances, would look into it. After more follow-ups, Juan admitted the money hadn’t been returned, blaming the former owner of the shop. He promised to pay me back himself, initially offering $1,200 per week until the full amount was repaid.

    However, after weeks of delays, he only sent me $1,000 through Zelle in late July. He promised another payment by the end of the month, but that never happened. Since then, he’s ignored my calls and texts and has even hung up when I tried to reach him.

    I’ve been in contact with an attorney about this situation and am considering pressing charges for fraud if the remaining amount isn’t returned. This has been a long and frustrating ordeal, and I want to ensure that the money taken from me is recovered.

Innovative Auto Repair is NOT a BBB Accredited Business.

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