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Business Profile

Hotels

The Hewitt Wellington Hotel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im filing a formal complaint against **** the manager of the hotel. I was humiliated and mistreated by this man on the date of July 24, 2022 in the lobby of the hotel. I had booked room 18 a few months ago. Knowing that most Spring Lake hotels are outdated I called the front desk ahead of our stay, and asked if room 18 had been remodeled. I was assured that it was. Upon checking in I found our room not to have been remodeled nor to be sanitary. There were greasy and questionable stains on the sofa, curtains and bed. After my initial complaint about multiple issues with room 18 the on-duty front desk assistant manager ******* did not apologize but offered a discount upon checking out.On July 24, 2022 I began the checkout process at approximately 11:15 am. ******* handled the matter until **** the manager arrived. ******* offered me a $40.00 discount for my trouble. When I pointed out that $40.00 was not a significant discount on a $1,200 ****, I was instructed to speak to ****. I began in a very friendly tone telling **** the issues with the room: -Questionable stains -Nobody cleaned our room the entire stay -The mattress on the sofa had springs sticking out and was extremely uncomfortable. I was in significant pain after sleeping on it -Miscommunication about the room being remodeled **** proceeded to cut me off. Your on-duty manager did not allow or want to hear further from your guest, instead he offered to print out the definition of the word remodeled. I declined. He then said the customer is not always right. He said he wasnt going to offer any further discounts and that if do not like the hotel I should leave at once. On my calm remark that a manager shall not talk to a customer in such a rude way, **** called the police to ****** me from the hotel. ****, manager in the hospitality industry decided to call the police on a guest speaking and voicing genuine concerns.

The Hewitt Wellington Hotel is NOT a BBB Accredited Business.

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