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Review Details

• Review fromDonna E

  Date: 07/25/2022

  1 star
  Be Prepared To Be Escorted Out ************* if You Complain About Room Cleanliness and Service!Be Prepared To Be Escorted Out ************* if You Complain About Room Cleanliness and Service!Let me say that again, if you stay at The Hewitt Wellington and find the service or your room unsatisfactory, and complain to the manager ***** you will have to answer to the POLICE!I had booked room 18 a few months ago for a 3-day weekend stay in July. Knowing that most Spring Lake hotels are outdated I called the front desk ahead of our stay, and asked if room 18 had been remodeled. I was assured that it was. Upon checking in I found our room not to have been remodeled nor to be sanitary. There were greasy and questionable stains on the sofa, curtains and bed. After my initial complaint about multiple issues with room 18 the on-duty front desk assistant manager ******* did not apologize for this inconvenience however, offered a discount upon checking out.On July 24, 2022 I began to check out. ******* handled the matter until **** the manager arrived. ******* offered me a $40.00 discount. When I pointed out that $40.00 was not a significant discount on a $1,200 ****, I was instructed to speak to ****. I began in a very friendly tone telling **** the issues with the room: -Questionable stains -Nobody cleaned our room the entire stay -The mattress on the sofa had springs sticking out and was extremely uncomfortable. I was in significant pain after sleeping on it -Miscommunication about the room being remodeled **** proceeded to cut me off. The on-duty manager did not allow or want to hear further from a guest, instead he offered to print out the definition of the word remodeled. I declined. He then said the customer is not always right. He said he wasnt going to offer any further discounts and that if I did not like the hotel I should leave at once. He then called the police and asked them to ****** me out.