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Business Profile

Watch Repair

LVMH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* is selling faulty gift cards and refusing to admit there is a production issue.

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a sweater(worth 686.2 dollars) on 24S which is part of LVMH. 24S used ***** to deliver my package. The estimated delivery date is Jan 23 but I receive my package until Feb 10. After getting back home and opening the package, the tape on the box had already been removed and the parcel contains nothing. Because of the abnormal delivery time and route, I'm sure my product is stolen by someone in ***** since the weight of the package I received is significantly lower than 2kg(the weight of the original package). I contacted the 24S customer service for refund but they rejected my dispute. I wish BBB can help contact LVMH and 24S and I could get my money back.

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for my POLENE product which is part of LMVH brand

    I am writing to express my disappointment regarding your refusal to investigate the missing item from my recent order. The box I received contained a different item, suggesting an error either at your facility or during DHL shipment.

    Although the box label has been discarded, I provided photographic evidence from my Ring camera showing the box's delivery and immediate retrieval. These images confirm that the box was received in its original condition, making it unreasonable to dismiss my claim based solely on the absence of the label.

    Legal Considerations
    Under U.S. Consumer Protection Laws and FTC Mail, Internet, or Telephone Order Merchandise Rules:

    Sellers must deliver goods as described and within the agreed timeframe.
    Buyers are entitled to a prompt refund or resolution for undelivered or incorrect items.
    Additionally, under the Uniform Commercial Code (UCC) §2-601, buyers have the right to reject nonconforming goods and demand a remedy, such as a refund or replacement.

    Given the clear evidence provided, the issue likely occurred before delivery. Refusing to investigate despite this evidence not only undermines customer trust but may also constitute noncompliance with consumer protection laws.

    Next Steps
    I request that you:

    Initiate an investigation into this matter immediately.
    Issue a full refund to the original payment method.
    If necessary, coordinate with DHL to review your shipment records.
    Failure to address this adequately may result in a formal complaint with the Federal Trade Commission (FTC) and additional action under applicable laws. I hope to resolve this matter amicably and promptly.

    Thank you for your attention. I look forward to your immediate response.

LVMH is NOT a BBB Accredited Business.

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