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Business Profile

New Car Dealers

Hyundai of Turnersville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my 2020 hyundai white elantra to Turnersville Hyundai because paint is peeling. Started noticing peeling paint in November of 23. Took car to the dealer in march 24. They took pictures and said they would file a claim. They never did. They said they couldn't upload the pictures. Went back again in May 24 and they retook the pictures. No one would answer my calls. Never heard from them again except when they send flyers in the mail asking me to buy a new hyundai. What a joke.

    Business Response

    Date: 02/20/2025

    Hello,

    We reached out to Mr. ******* and set an appointment to retake the needed photos to submit a repair claim. 

    Mr. ******* visited the dealership and the photos were taken. 

    We submitted the photos and request to repair the vehicle to Hyundai Motor of America.

    The request was approved to repair the peeling paint.

    Mr. ******* has set an appointment with our **************** to have the repairs completed.

      Thank You,

      *** *******

      General Manager

      Hyundai of Turnersville

     

    Customer Answer

    Date: 02/20/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* *******

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took my wifes vehicle in for an engine replacement and got the car back on 11/11/24 which cost us $661, upon receipt of the vehicle back, there was transmission grinding and whining. I immediately called them about the noises, and made my concerns known. The dealership made no note of any noises when returning the car to us, and says they made no errors, however the transmission was fine prior to their techs working on the vehicle. The dealership submitted the transmission for a PA and under warranty hyundai covered 70% of the bill, which left us with $1000 plus taxes if we decided to do the repair.The dealership refuses to pay anything towards the repair of the transmission. I called Hyundai corporate and tried to seek resolution, but was told they could not help me essentially

    Business Response

    Date: 12/30/2024

    Hello *********, Hyundai of Turnersville has spoken with customer. We have agreed to repair the transmission at no cost. thank you , *** ******* General Manager

    Customer Answer

    Date: 12/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    The repair to the vehicle has been made, and the repair work done is outstanding. For this complaint ID ********, the resolution is more than satisfactory.

    Regards,

    ******* ********

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to get a response from the finance department. It appears that they only care about sales. I have been trying to get someone to cancel the tire package on my car which was a total loss as of 2.3.2023. I need this to process my GAP claim. Horrible customer service. I did speak to one person on the line who was supposed to handle the issue and get back to me but no response. I do not have time to leave work during the day when they are open to do this in person.

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dealership sold my son a car and neglected to put wheel lock in car and when noticed because my son needed brakes we called and were treated very unwelcoming. Now we have to pay a tow truck for the dealership negligence

  • Initial Complaint

    Date:10/06/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Dealership advertises the ability to purchase a new car on-line with them. After completing the entire transaction and getting a price, they then attempt to add on a $5,495 "Dealer packages". These are after market additions. They will not sell you a car unless you also purchase these unnecessary items. Even for a car that isn't on their lot yet. They call them accessories that they install in the dealership.

    Business Response

    Date: 10/25/2022

    We offered to discount the accessory package installed on the vehicle.

Hyundai of Turnersville is NOT a BBB Accredited Business.

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