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Business Profile

Ski Resorts

Mountain Creek Resort, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Resorts.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation through Expedia to see my niece and nephew, whom I had not seen in 20 plus years. I began trying to cancel two days prior due to health issues. It is impossible to reach anyone to cancel, they answer the phone hello. And no one can speak very good English. Finally called Expedia, who said that someone would contact me within 72 hours. Someone from the hotel with slightly better English told me again to go to their website, of which there is none to be found. They charged me MORE than if I had actually stayed. Talked to Expedia again, who said I would be refunded within 10 business days and any further questions would need to be discussed with the hotel. Nearly three weeks later and nothing, so I called the hotel to talk to a manager, to which the man with very bad English said no stay, no pay, No manager or owner was available. How can I be charged MORE for a room I did not rent?

    Business Response

    Date: 09/05/2022

    As the guest states in this complaint, Mountain Creek Resort is not the merchant of record for the purchase they made (Expedia is); So unfortunately, we do not have access to their payment or any of their information. The hotel referenced is owned privately and is simply adjacent to Mountain Creek Resort. Thank you.

Mountain Creek Resort, Inc. is NOT a BBB Accredited Business.

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