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Business Profile

Light Fixtures

Gallery Home Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Complaints

This profile includes complaints for Gallery Home Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gallery Home Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      STAY FAR AWAY!!!!Ordered a 2k chandelier after their website said it would be delivered in 3-7 days. 2 months later, nothing after they said it keeps missing its boat shipment in another country. I had to call multiple times a day for weeks to try and get an answer after being lied to multiple times that they would get back to me. Ive only been refunded $125 of the 2k.

      Business Response

      Date: 05/09/2024

      The refund was issued on May 6th. We sent the copies to the customer.

    • Initial Complaint

      Date:02/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business sent out a chandelier that has rust, 4 of 8 glass cylinders were broken because they through those in a bag then put metal fixtures on top- they said they dont take returns after 30 days but it took 4 months to deliver it- also stated they dont do replacement parts making the the chandelier useless without all 8 glass cylinders. This company is a disgrace and I cant believe they are still open. Oh- and the whole chandelier came in pieces without directions- nothing. Zip.

    • Initial Complaint

      Date:01/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ceiling fan from Gallery of Homes in September. The item was featured and on sale if purchased that day. Subsequent to my proving my information and credit card, They indicated the fan was on back order but would ship with in a few weeks. I have reached out to them several times since and always get the same answer, the ship is coming in next week and youll have the fan at the end of the week. Ive heard this same story on three occasions in Nov, Dec and January. I believe this is a sham company. I asked for my money back and they offered a $50 discount if I kept the order open. They said the discount would be run against my CC. I have not received a credit or the fan. There are others who have reported the same scenario. Company takes order, payment and then claims item on back order.

      Business Response

      Date: 02/05/2024

      Hi,

      The ceiling fan has been shipped and delivered to the customer.

      UPS Tracking # ******************

      ****************************************************************************************************************

      Thank you!

    • Initial Complaint

      Date:11/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item was delivered and kept past 30 days per there policy. Due to family emergency we could not open box within 30 days and found product later on to be defective and missing parts. We explained our situation and tried to get at least half back. But they denied to help.

      Business Response

      Date: 12/01/2023

      Hi,

      This return request has way passed the time frame. It was delivered December 2022 and that is a year ago. Our policy states that the return process must be initiated within 30 days from the day of receipt of the order.

      However here to help. If they will settle with a half refund to close and settle we will agree. This means a half refund and no further parts etc. to close and settle.

      Thank you!

       

      Customer Answer

      Date: 12/02/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    Gallery Home Center is NOT a BBB Accredited Business.

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