We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cutlery

Schmidt Brothers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cutlery.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a set of Schmidt Brother ****** from my mother for Christmas. When I opened them there was one that had a crack all along the bottom of the knife. I reached out to their customer service team on December 30, 2023 and got a reply on the 3rd of January saying they would send out a new one the same day. It has been ten days now with no update on the tracking. I check daily and all it says is the label was created. I have attempted to reach back out multiple times and I have not received one answer.

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aug. 4: I communicated with the company regarding rust spots on their product; they assigned a case number *******)
    Aug 7: Colleen M***** emailed me affirming that the issue warrants a product replacement (see below)
    "Is it possible for me to see some pictures of the knives and of the damage? The reasoning is twofold: pictures help me identify the knives in cases where replacement is necessary - as certainly sounds the case here! - and gives me something to forward on to our Quality Control department.
    Aug. 7: I emailed the photos to Colleen
    Aug. 8: Paulette U***** emailed me an explanation why their product rusts and offered a preliminary solution to the problem: (see text below)
    Thank you so much for the pictures! I do have a possible solution for this issue, as it happens. When we first ship out the knives, the factory coats them in a thin sheen of oil to protect them from extreme temperatures during shipping; sometimes, this oil does not wash off completely, leading to the result you're seeing here.
    We've had a lot of success with a white vinegar soak. Take the knives, place them in a glass of white vinegar for five minutes or so, then give them a good scrub with a sponge. This usually takes care of the surface rusting and the oil, which means it won't happen again. Please give this a try and let me know what happens! If you don't get the results you want, please let me know and we'll move on to the next steps of the process.

    Aug. 8: I followed the instructions provided by Paulette and emailed her back that it didn't work (see below)
    Hi Paulette,
    Thanks for sharing the solution of vinegar soak. I tried it twice and the spots still persist. I'd be happy to pay the difference if an upgrade to a better quality set is advisable. Please let me know if that's an option (no response)

    Aug. 11: I called ###-###-#### and left a voicemail requesting follow-up (no response).
    Aug. 19: I emailed a reminder (no response)
    Aug. 23: I called and left another voicemail (no response)

    Every other department listed in the recorded welcome voice message end up dropping the call.
    The chat bot on their website offers "an article that might help" each time I attempt to get to an agent.

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased knives from the company in October 2022. Within 3 weeks the wooden knife handles started to turn from regular hand washing. The knives I used most where starting to lose sharpness. I contacted Schmidt Brothers warranty department and although they respond it takes weeks for them to do so. They asked for pictures. I sent them. They asked me what knife set would I like to replace the ones I have and nothing. It has been 3 months with no resolve. This company warranty department needs major improvement.

Schmidt Brothers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.