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Business Profile

Designer Apparel

Thrilla Seven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted the business to tailor a Mother of the Bride wedding dress. I paid a $200 consultation fee and was fitted in August 2022. After being fitted I was informed that I would receive digital swatches, which were coming from her LA distributor to choose from. But, I had to give a 75% deposit and accept the contract for the process to begin. The payment was made, I was promised a receipt, for which I did not receive. Nor have I ever received the swatches to make my selection. I have contacted the owner by text given several reasons of what was happening. Again, promised a receipt which I have not received. During the initial consultation I was informed that I would need to pick the dress up by 10/30/22 as the owner was going away on vacation. Today is 10/29, the wedding is 11/4. No swatches, no dress, no receipts and I am out of $1200 as the owner leaves for vacation to celebrate her birthday

    Business Response

    Date: 11/08/2022

    We contacted ****** with sincere regret for providing a less than exceptional experience during her contracted Bridal Couture production reservation. Correspondence emails including all of the aforementioned in her message above, were sent to an email nearly identical to the Clients documented email but errd/incorrect by one letter. So, she never received these items on her end, due to the email on file being misspelled. Weve since amicably resolved this issue/err which also resulted in a partial refund (60%) for her completed garment, as well as a garment credit for her to use in the future for another garment of her choosing (in respect to the original cost paid) as a **************** gesture for any/all inconveniences caused to her experience/schedule/Daughters special day! Her patronage is appreciated and valued as well as her understanding for the err and breakdown in communication. 

Thrilla Seven is NOT a BBB Accredited Business.

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