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Business Profile

Remodeling

The Raby Companies, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Raby Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Raby Companies, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed a Tile order on February 15, 2025 and it has been delivered for over a week according to the business, but they will not send somebody out to their warehouse to come pick it up, further delay delaying our project. Now every time we call, it is even more delayed and they don’t even know what we’re talking about sometimes.

      Business Response

      Date: 04/11/2025

      ***********: The inventory was refused in receiving due to freight damage.  The order was replaced with our vendor with an excessive production date.  All monies have been refunded to our customer ***** ********** ** ********.

    The Raby Companies, Inc. is BBB Accredited.

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