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Business Profile

Bathroom Remodel

Pacific Bath Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pacific Bath will not return any of my calls that I've made in the past month. I asked for a reimbursement for the product they installed and I was told I would hear back from them about what renumeration they would provide. It has been over a month now and I haven't heard anything from them. I have left 3 messages in the past month with no correspondence back.

    Business Response

    Date: 12/26/2022

    Pacific Bath Company wants all our customers to have a positive experience when they entrust their project with us. Sometimes, issues arise during the installation, that require additional steps to ensure the project is to our standards and the customers. There was additional work for caulking and finish work to complete the job correctly. We corrected the issues of concern and reached an agreeable solution on October 11, ****************************************************************** the delay.

    Customer Answer

    Date: 01/02/2023

     
    Complaint: 18365539

    I am rejecting this response because:  The company did not return 3 phone calls which was one of the main issues we had with Pacific Bath.  They took 4 days to complete the project rather than the promised 2 day install.  A renumeration in the amount of $500 was supposed to be sent to me as a way to mitigate some of the challenges and failed promises from this company, although no money ever arrived within the 10 business days as promised - it has now been over a month and no check has been distributed.  This company is awful.

    Sincerely,

    *********************

    Business Response

    Date: 01/05/2023

    **************- 

    We have attempted to call you in response to this complaint and have not been able to get a hold of you. We do apologize that the check has not arrived. We checked with our bank and it has not yet cleared, so we have put a stop payment on it and we are overnighting another check to you today. Thank you for letting us know that you have not received it. 

Pacific Bath Company is BBB Accredited.

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