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Business Profile

Clinic

Pulmonary Associates Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a virtual visit appointment over the phone with a medical provider working with Pulmonary Associates Inc. ****************************************************** ********** The providers name is ******* ******, he is an NP (Nurse Practitioner).My virtual visit appointment was supposed to be on Monday, 10/7/2024 at 2:45pm.On that day, I waited by my IPhone expecting the Pulmonary office to call me and set up the virtual visit connection with phone cameras, etc.I waited for more than one full hour close to 4:00PM, but NOBODY CALLED ME from their office, then, after waiting that long, I had to get up and do other things that I needed to do.Later that evening, Monday, 10/7/24, I received a text from them saying that the provider wasnt able to attend this virtual visit on time, and asked me to call and reschedule.On December 26th, 2024, ironically, I received a bill from Pulmonary Associates Inc. for $35.00, which they called a no show fee. claiming incorrectly, that I didnt show up that day for the virtual visit, which is a blatant lie. This is a deceptive business practice, for twisting the truth, attempting to change the facts of what actually happened.The truth is that their medical provider and their office, never called me nor showed up even though I waited for him/them more than one full hour and until about 4:00PM.And now they have the audacity to bill me unjustly for their own fault of not calling me or showing up for the virtual visit. The resolution Im seeking is a final letter from Pulmonary Associates Inc. billing department clearly stating that this $35.00 charge invoice has been removed/deleted, and the letter must clearly say that I have $0 balance and do not owe them any money. I also seek a written apology letter.

Pulmonary Associates Inc. is NOT a BBB Accredited Business.

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