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Business Profile

Family Practice

Glimpse Medical
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Glimpse Medical's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/28/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business advertised this month to give a 15% discount for my birthday which I didn't get at the time of purchase even though I asked for it. The employee just charged me and after I paid I asked again.. did I get my discount. is my birthday and he said.. you'll get a credit... I never got it in my card,,. Today I visited the ************. location and I asked for it and was told that I needed to continue purchasing from them in order to get it. Then was offered to get a 3 month package for weight loss which I had to pay up front of course then, and only then they will honor my 15% discount. This offer also came with an issue since one of the medications is not working for me.. they still wanted me to pay for the whole package and only promised to substitute the no needed night meds with day meds but wanted me to pay an extra $85 dollars every time I went there to get the substitute medications included in the package. I requested further explanation about it and the office manager came out screaming at me while other patients were there. There is not supposed to be any surprise billing or such.

      Business Response

      Date: 12/03/2024

      I'm very sorry you had this experience. You have been a patient at Glimpse Medical since 2013 and have been into the office dozens of times. The birthday discount should have been applied at the time of purchase but the employee unfortunately missed doing this. You were seen by a provider and received prescription medication. Your total for the office visit and medication was $125. Had the birthday discount of 15% been correctly applied, your total would have been $106.25 resulting in a $18.75 refund ($125 x 15% = $18.75). Because of your longstanding relationship with our clinic,  the staff put the credit onto your account to be used at your next visit. I now understand that you will not be returning and will gladly refund your birthday discount of $18.75 back onto the card used for purchase. This will be taken care of today.

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