Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in to make a payment a few days ago, I noticed that I was still getting emails to make a payment. I called in today and got ****** and was advised no payment was made the *** just updated my card. First off its negligent on his behalf as he didnt listen and I stated I needed to make a payment. Now Im fed up with Alliance virtual office so informed ****** to cancel the account. She put in request and advised me the account wont be closed until July 31st and I would need to make another payment. This is unacceptable and account should be closed on date you specify. I refuse to make another payment when I didnt ask for account to be closed July 31st. I said today. The service has been horrible since starting service with alliance virtual office. Please close my account now without payment for July. All the company cares about is robbing people and thats not fair.

  Business Response

  Date: 06/06/2025

  Hello, thank you for letting us respond. 
  
  
  After reviewing this situation in detail, we discovered that the customers updated payment information, which was provided during her call on May 13, 2025, was not properly saved in our system, unfortunately. As a result, our attempt to process the scheduled payment on May 30, 2025, failed, and the customer was enrolled in our automated email sequence for unpaid invoices again. We recognize that this led to confusion and frustration, and we sincerely apologize for the inconvenience this caused.
  
  
  The customer called again on June 5, 2025, understandably upset, and requested to cancel her account. Given that the issue stemmed from an error on our side, we have taken the following steps to resolve the matter fairly:
  -The account will be canceled effective June 30, 2025
  -The only payment due is the one originally scheduled for May 30, 2025, which will be processed in the coming days
  -No additional payments will be required on June 30
  
  
  We appreciate the customer bringing this to our attention and really regret the negative experience. We believe this resolution is fair and consistent with our commitment to customer service. We will be reaching out to her if we need more information. 
  
  
  Please let us know if any further information is needed.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23429803
  
  I am rejecting this response because:
  It was very unprofessional on you and your companys behalf to go in and update my card and submit a payment. Once I called in  to make a payment the guy informed me payment was successful, why would he state that if it wasnt true. Once he confirmed payment was received and call was ended, I logged into my alliance virtual office account and updated my card to the one that ends in 7789 like I always do. Thats when the emails kept coming saying payment declined, as I ignored it because the person I spoke to on the phone confirmed payment was successful. How would you feel if it was you or your elderly parent in this situation, you couldve called as well if there was any issues. Once you received the BBB complaint you listened to the call and without my consent, you went in and changed payment information to what was said on my call, that is considered stealing and therefore I will be filing a police report and **** complaint against the company. Have a better day and stop stealing money to keep your company afloat! Horrible look for your business!
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/10/2025

  Thank you for your follow-up Jasmine, we understand your continued frustration and would like to reiterate a few key points and clarify our position:
  As stated in our previous response, we acknowledge that there was an error on our end when your payment information was not properly saved after your call on May 13, 2025. This resulted in the failed payment attempt on May 30 and triggered automated payment reminder emails. We sincerely apologize for the confusion and inconvenience this caused.
  

  To resolve the situation fairly, we have taken the following steps:
  -Your account has been canceled, effective June 30, 2025, not July 31 as previously stated.
  -Only the May 30 payment is due, and no additional payments will be required after that.
  -A confirmation email with this information has already been sent to you.
  -A supervisor will be reaching out to you directly to ensure all concerns are addressed.
  
  We also want to clarify an important point: our team does not have access to your full card details and we cannot make unauthorized payments. The payment method on file was updated based on the card details you voluntarily provided during your call. No charges were made without your knowledge or consent, and we strongly deny any claim of misconduct or theft.
  We take these matters very seriously, and we regret that your experience with us has been disappointing. Weve addressed the issue internally to help prevent future occurrences and believe the resolution offered is fair, given the circumstances.
  If you need further clarification, our supervisor will be happy to speak with you directly.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23429803
  
  I am rejecting this response because: once I updated card information he stated payment was processed. I then went to my account as I always do and updated card. I go back in my online account to see ********************************************* Office had change my card information back so you could process the payment. I do it monthly so Im aware I did update my card after against said payment was successful, then shall say he only updated card information, well do your job and listen to the call. Your business is horrible as I stated and its considered fraud. Complaint to **** has been established. Have a better day. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/19/2025

  Hi Jasmine,
  Thank you for your response. Were very sorry to hear that you remain dissatisfied.
  
  Please know that a supervisor attempted to reach you on both Tuesday and Wednesday this week, but was unfortunately unable to get through. We genuinely regret not being able to connect with you directly to further clarify the situation.
  As previously confirmed, your account has been canceled effective June 30, 2025. No additional payments will be charged beyond the May 30 invoice, and a confirmation email was sent to you with all relevant details.
  
  At this point, your account has been fully closed and there are no further actions we are able to take.
  
  We sincerely regret that your experience with us did not meet your expectations and wish you the best moving forward.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company id fraudulent in their staffing. They advertise a persona at the front desk in order for business owner to collect their mail. I have been to this location 4 times in the past 2 months and there has been no-one at the desk to give me my mail. They are charge me a premium fee and offering no discount or compensation for time waisted and lack of accessibility to my mail. When I call customer service no-one is able to get an immediate resolution and no-one answers costumer service complaints. They just ignore all complaints I have sent about the above situation,

  Business Response

  Date: 06/06/2025

  We are sorry to hear about the customers experience and appreciate the opportunity to address these concerns.
  
  Alliance Virtual Offices partners with independently operated business centers to provide professional address and mail-handling services. While many centers do have front desk staff, hours and staffing levels can vary by location. In this particular case, the center the customer is using maintains standard business hours of 9:00 AM to 4:00 PM, Monday through Friday.
  
  Clients are generally not required to schedule mail pickups in advance at this location. However, we do recommend visiting during posted business hours to ensure staff are available, especially during lunch breaks or short closures.
  
  We understand the client visited the location multiple times and was unable to retrieve their mail. Weve escalated this issue to the center's management to investigate staffing during the reported times, and we are working closely with them to prevent similar issues moving forward.
  
  Additionally, we have opened a direct support case with our Support Supervisor, Debanhi *****, to provide immediate assistance to the client, including confirming mail availability and offering options such as mail forwarding if needed.

  Customer Answer

  Date: 06/07/2025

   
  Complaint: 23428259
  
  I am rejecting this response because: *********** does not offer individual mailboxes. There must be an attendant present in order to receive mail. There has been no attendant present on a consistent basis in months. I had to call the office due to a locked front door the last visit which means there was no one present to issue mail. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/10/2025

  Thank you for your follow-up *****,  we understand your concerns and would like to provide further clarification and an update based on recent communication.
  
  Our Support Supervisor, Debanhi *****, has already spoken with you directly regarding this matter. During that call, we acknowledged the inconvenience you experienced and offered a compensation credit for the disruption.
  
  Additionally, we arranged for your mail to be forwarded via **** Priority Mail with tracking, and it is already on its way to you. This solution was discussed and confirmed during the conversation.
  
  While the location does not offer individual mailboxes, the center operates during posted business hours, and mail is typically distributed by on-site staff. That said, we understand that staffing inconsistencies recently created difficulty accessing your mail, and we take that seriously. We have escalated this concern to the locations management for further review and are working with them to improve reliability going forward. 
  
  We sincerely appreciate your patience and the opportunity to resolve this matter; thank you for bringing this to our attention. If you have any additional questions or require tracking information, please dont hesitate to reach out directly to Debanhi or our support team.

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking assistance in resolving an ongoing issue with my membership and services due to a lack of communication and accountability. Despite multiple attempts over the past couple months, I have not received any amount of support or contact. My last direct contact with *** or Support was over a month ago. Below is a summary of my correspondence and issues ( attached are screen shops of communications ):Summary of Correspondence:November 4, 2024: Initial Concerns Raised Expressed dissatisfaction with mail forwarding and staff unavailability at my selected office during business hours, which was not disclosed during onboarding.Requested clarification on alternative locations that meet the advertised standards.November 11, 2024: Response from *** ******* *** acknowledged staffing issues and suggested mail forwarding, which I agreed to try.Requested tracking details and confirmation of a reliably staffed location.November 21, 2024: Follow-Up Due to No Response Still had not received forwarded mail, including critical tax documents.Expressed dissatisfaction and formally requested to terminate my membership per my 6-month contract terms after resolving the mail issue.December 3, 2024: Follow-Up After Being Charged No response or tracking details.Charged for November despite unresolved service issues.Requested clarification on membership termination and ********** of January 31, 2025, I am still being charged monthly fees and have not received my mail or any response to my previous attempts to resolve this issue despite also posting a negative review explaining my issues.Current ****************** Resolution:Despite repeated attempts, I have not received a response in over a month.1.Tracking details for my forwarded mail, including critical tax documents.2.Confirmation of my membership termination per my previous **************** of the December membership charge, considering the service deficiencies.

  Business Response

  Date: 02/13/2025

  Hi ******
  
  Im sorry to hear about your experience and appreciate you bringing this to our attention. I will personally talk to *** regarding the missed communication.We are willing to work with you, we can offer you any other address if you prefer, or we can cancel your account without any future commitment.
  
  We definitely do not want to lose your business Id be happy to explore alternative solutions to address your concerns.
  
  Best regards!
  Sebastian

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd like to share my experience with how Virtual Alliance Office handles collaboration with clients on business setups. Initially, a contract is signed, and once the office is set up, recurring charges begin. However, if you fail to review the contract thoroughly or don't acknowledge the charges, the company proceeds to renew the contract without any proactive communication--no phone call or text message to inform you of the upcoming charges.This approach leaves customers completely out of the loop. When I raised this issue with their team, they declined my request for a refund, citing the signed contract as their justification. It was entirely beyond our control to know these recurring charges were still active, leading to wasteful spending.I believe this reflects poor business practices. Customers deserve a text alert or notification about upcoming charges and should be required to authorize them explicitly. A lack of transparency and communication like this erodes trust and leaves clients feeling disregarded.I asked for refund for all charges for 2024 when I didn't get new contract or called to get contract the one signed was for 2023. They instead charge and didn't tell or text me; I do not check business email b/c I dont have routine access to it and our business is not active--- so that is reason why. The company owed me for charges I didn't authorize for 2024, they declined to issue me refund.

  Business Response

  Date: 01/17/2025

  Dear Zohra 

  Thank you for sharing your feedback. I apologize for the frustration caused by the recurring charges and lack of notifications. While our contracts outline the renewal terms, I understand your concerns about communication and will share this feedback to improve our processes. 

  Regarding the 2024 charges, were unable to issue a refund due to the signed agreement, but Id be happy to explore alternative solutions to address your concerns. Please let me know if youd like to discuss it further. 

  Best regards, 
  Sebastian 

  Customer Answer

  Date: 01/25/2025

   
  Complaint: 22796394
  
  I am rejecting this response because virtual alliance automatically renewed my contract, and in interim and during months of charging my card, I was not received any phone call to authorize charges or to check up on business.

  I was unaware that your office was charging me, despite signed contract agreement, it was hideous and form of maniupulaing customer to pay for service they were not aware or been informed remains active. I expect a 6 month refund and will negotiate your company to get 6 month paid despite this issue.  If you fail to issue refund, I'll post negative feedback regarding my experience so other customer are aware that signed contract used as tactic to take money from people on service they were unaware existed or forgotten.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/28/2025

  Dear *****, 
  Thank you for taking the time to share your experience with us. First and foremost, please accept our sincere apology for the three-month delay in responding to your concerns. This is not the level of responsiveness we strive for. 
  We recognize how upsetting it can be to encounter unexpected charges, and we take our service agreements very seriously. Our records confirm that a signed agreement included recurring billing terms, unless a written cancellation was submitted prior to renewal. Communication regarding billing and renewals is primarily conducted via email, but we understand your feedback that more proactive outreach, such as text alerts, would be beneficial. 
  Your comments have been shared with our team as part of our ongoing efforts to improve the client experience. We wish you all the best in your future endeavors. 
  Sincerely,   
  Alliance Virtual Offices 

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They claimed that I signed a 6 month lease and I cannot cancel. The first guy on the phone was rude and hung up on me. The second service *** actually listened. They quoted me a physical address for $900/month without giving me any option for lower rent. This is a scam. I no longer need a business in **.

  Business Response

  Date: 12/02/2024

  Hi ****,
  
  Thank you for sharing your feedback. I sincerely apologize for the negative experience youve had. This is not the level of service we aim to provide, and I regret any frustration caused during your interactions with our team.
  
  Please let me know a convenient time to connect, and Ill ensure your concerns are addressed promptly.
  
  Best regards,
  Sebastian

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in Alliance Virtual Offices' referral program, which promised a $65 credit on my next invoice for each person I referred. After successfully referring a friend who confirmed their signup, I was disappointed to find that Alliance did not apply the promised credit to my account. Despite multiple attempts to contact their customer service, I received no response regarding this issue.The inconsistency in their service and failure to honor their referral promise ultimately led me to cancel my account. Additionally, I found it challenging to reach customer support during regular business hours, compounding my frustration. Overall, my experience has highlighted significant reliability issues with Alliance Virtual Offices.

  Business Response

  Date: 04/28/2025

  Dear *****, 
  
  Thank you for taking the time to share your feedback. We sincerely apologize for the delay in addressing your concerns and acknowledge that we should have responded much sooner. 
  
  Regarding the referral credit, our review indicated that the referred client did not complete their account setup, as required by the referral program terms. While we did send a clarification email at the time, we understand that this may not have been clear or easily noticed, and we regret any confusion caused. 
  
  Additionally, we apologize for the difficulty you experienced in reaching our support team. Over the past year, we have made improvements to enhance communication and customer service responsiveness. 
  
  Your feedback is appreciated, and we wish you continued success in your business endeavors. 
  
  Sincerely,   
  Alliance Virtual Offices 

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th I received and email from *************************** to respond to email to make payment.i replied to the email on twice that my card was updated and one payment can be made as my account isnt due until the eve of month. On Monday morning I was notified of a negative balance in my bank account, when I checked bank account I noticed ******* charged my debit card twice and it caused the overdraft due to me only putting enough money in the account for one payment. This is very unprofessional and considered fraud as I never authorized 2 payments. I emailed ******* on Monday and she responded back July 2nd saying she had to charge 2 payments due to account being closed. Without my knowledge of two payments being needed, it shouldnt have been taken. I didnt have funds for both payments as my father recently passed and I had to handle funeral expenses. Im looking to be refunded and for your policy on payments to be addressed and enforced. This is horrible customer service as companies shouldnt be stealing from the customers without consent!!!! Once this is rectified I will be taking my business elsewhere!

  Business Response

  Date: 08/02/2024

  Hello *******,
  
  We appreciate the time you took to share your feedback with us. Upon reviewing your recent comments we understand we did not meet your expectations and we are committed to delivering outstanding services.
  
  Please let us know a convenient time for a call or you can reply to this email, and we will ensure that your concerns are thoroughly addressed.
  
  I look forward to hearing from you!
  
  Kind regards,
  *********

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21931931
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I absolutely regret using this service. I tried to start a business last year so I signed up for a virtual business address with Alliance Virtual Solutions. The contract was for 6 months from 7/11/2023 to 1/31/2024 at $50 a month. I quickly realized I could no longer sustain the business as my I was growing in bills that I had to pay. I tried to cancel my contract in November so I called to verbally cancel stating financial difficulties and I submitted an official cancellation request because I could no longer afford this service. They have continuously tried to charge my card after I canceled my service and Im no longer using this company for anything. Skip forward to recently and Im assuming they have sold my debt or someone is reaching out from another department but Im receiving harassing phone calls multiple times a day from someone trying to collect a payment of $130 after I canceled this service. The phone calls come from different numbers back to back so they can throw you off and you have no idea who is calling. Its been very unnerving and then I received an email today from ********************* threatening litigation. To sum it up, I fully regret using this service and committing to a contract because its not worth it.

  Business Response

  Date: 04/16/2024

  Dear ***,
  
  I hope this message finds you well. We appreciate your taking the time to share your feedback with us, and we genuinely value your opinion.
  
  Upon reviewing your recent comments, we understand that your experience with our services did not meet your expectations, and for that, we sincerely apologize. Our commitment to delivering exceptional customer service and we are truly sorry to have fallen short in your case.
  
  To better understand the specifics of your experience and explore potential resolutions, we kindly request an opportunity to connect with you directly. Please let us know a convenient time for a call or a meeting, and we will make sure that your concerns are thoroughly addressed.
  
  We are committed to taking corrective measures to enhance our services based on your valuable input. We appreciate your patience and understanding as we work towards resolving this matter to your satisfaction.
  
  Best regards,

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several packages not rec'd from Amazon.com I keep emailing them for a response and their has not been one in a timely fashion. They send one email and then don't follow through I keep emailing and I have almost $200 worth of missing mail. I got this mail service because of issue of mail getting stolen my stalkers from high school. I need to get mail and now I am worried they are allow other person to pick up mail than me.

  Customer Answer

  Date: 03/22/2024

  Please close complaint it was resolved by business

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first signed up with this company Dec-2023. When I signed up the website clearly stated Convenient mail pickup whenever you need it. Then to find out I can only pick my mail up Mon-Friday during business hours. I tried to reach out to the company and finally had a meeting scheduled and the person didn't even make the meeting. Then she calls at a inconvenient time and I asked her to call back and she never did. Finally was able to connect and she basically said ***** for me and that I could not cancel. I have been trying to contact this company several times when I do ask about something they said they will send an email and I never receive anything, no follow-**** I have not used this company AT ALL. I just want them to stop charging me and lets move on from each other.

  Business Response

  Date: 02/01/2024

  Hello ******,
  
  I hope this message finds you well, and I sincerely apologize for the inconvenience you've experienced with our service.
  
  To rectify the situation, I will personally oversee your case and ensure that your concerns are thoroughly addressed. Our goal is to find a solution that works for you, and I would like to discuss this further to reach a resolution that meets your needs. Please let me know a convenient time for you, and we can arrange a meeting or phone call to discuss your concerns in detail. Your satisfaction is our priority, and we are dedicated to making things right.
  
  Thank you for bringing this to our attention, and I look forward to the opportunity to rectify the situation.
  
  Best regards
  *********

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21228658
  
  I am rejecting this response because:
  

  I do not need a phone call at this point. I have reached out to you several times and this is what prompted me to seek help with the BBB. The only resolution I want is for you to stop charging me immediately and let's part ways.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/16/2024

  Dear ******,
  
  I would like to sincerely apologize for the recent issue with our mail service and any inconvenience it may have caused you. Please know that we are committed to improving our services to provide a better experience for all our clients. Your feedback is important to us, and we will take the necessary steps to ensure that this situation does not happen again.

  We value your business and appreciate your understanding, your account will be closed by the end of this month and no further charges will be made on your account.
  
  Thank you for taking the time to bring this matter to our attention.
  
  Best regards,
  *********

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************