Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2023, I signed up with Alliance Virtual Offices to have a business address for my company. The contract was supposed to be for 6 months (April to September). On September 9, 2023, I sent an email to this company at **************************************** and requested that they cancelled my account because I have experienced a lot of hardships this year and could no longer afford to pay for an account I was not using. I received no response! However, I received and email from ********************************** on October 3, 2023, saying that my payment was declined. I responded back to that email address on October 9, 2023, with a second request to cancel my account. This time, I received an email stating that my email/call is not considered a valid cancellation request. Only through your online portal will you be able to submit a cancellation request although it says on the contract that you are supposed to send an email to ****************************************. This email also had instructions on how to go into their portal and request the account to be cancelled. So, I followed their instructions and requested termination of the account through their portal. On October 27, I received an email from ***** requesting a payment for October. I informed ***** that my contract should have been up at the end of September as it was only for 6 months, and I had already put in multiple requests to terminate the account for multiple reasons, one being financial. On October 30, 2023, I received another email from **** stating that they were sending the account to collections and adding additional fees. Im trying to figure out why cancelling this account and breaking away from this company has been so difficult. I want this company to close this account, and stop trying to force me to pay for October when the contract was ** in September and I have already requested termination of the account.

  Business Response

  Date: 11/16/2023

  Thank you for taking the time to communicate about your interaction with our company. We are genuinely sorry to hear about the frustrating experience you've had with the cancellation request. Your efforts to terminate the account via email and subsequently through our online portal should have ideally sufficed, aligning with the contract terms. A success supervisor will contact you to ensure a satisfactory resolution. Your patience is greatly appreciated.

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliance Virtual offices forces a 6 month commitment to sign up for service. I needed an address to use for my business that ended up not working out resulting in me not being able to pay after the first month. Immediately following the missed payment I began to receive emails from Alliance stating the account had been cancelled and referred to an outside collection Agency resulting in my non usage. After a couple months of getting these cancellation/collection emails I check my credit card to see Alliance had continued to process payment every chance they got until the payment was successful, and received their monthly payments, while I received no service. I emailed them to cancel immediately and explained the situation to never hear back, resulting in a call. The guy I spoke to told me it was not their problem that I did not use the service, or that they sent me cancellation notices leading to me believing I had no service, and that they will attempt to collect one more payment before cancelling. He explained he had til end month to cancel per the date of my initial email and that the circumstances were all my problem. I demanded an answer to him basically keeping free money and he answered "yes" and told me it was fine to report to BBB and make a review about his horrible service.

  Business Response

  Date: 04/28/2025

  Dear *******, 
  
  Thank you for sharing your experience, and please accept our sincere apologies for any frustration and confusion caused during your time with Alliance Virtual Offices. 
  
  While your review reflects events from two years ago, we believe it is never too late to address a customers concerns. We regret any miscommunication surrounding your service cancellation and subsequent billing. While our service agreements include a 6-month commitment, it is just as important that our clients feel fully informed and supported throughout the process. 
  
  Your feedback highlights opportunities for improvement, and we would appreciate the chance to review your case retroactively. Please confirm your preferred method of contact, and we will reach out to you directly. 
  
  Sincerely,   
  Alliance Virtual Offices

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/25/2022 I placed an order for an virtual office with voicemail. 10/26/2022 I received an email from ******************************* saying that until I signed the notary form I would not be able to use the services which I was planning to start in December. Unfortunately i fractured my foot and was unable to move forward in my plans. Virtual Alliance charged my bank account ****** for December 2022 and January 2023. I reached out again to ******************************* and explained what happened she started that the website does not identify if the notary was completed or not since most clients are on auto pay. She agreed to credit my account as soon as I complete the notary agreement (contract). I showed my emails to my credit union because I felt as if they were trying to force my into signing the agreement that I no longer wanted to. My credit union was suspicious after seeing the emails and changed my account number. Now they have placed me in collections for a service I never used or signed an agreement for, and they got to keep the money they initially retained from me. I have reached out to the company but I have not talked to a live person. I tried talking to the the the collection company ***************************** at ************************************************** and was met with such rudness and distain.

  Business Response

  Date: 04/28/2025

  Dear Rhianna, 
  
  We sincerely apologize for the delay in responding to your concerns regarding your account and experience with Alliance Virtual Offices. We deeply regret that your previous outreach was not properly acknowledged or resolved. 
  
  Based on your complaint, it is clear there was a breakdown in communication, resulting in continued charges despite your intent to cancel services. We are also very concerned about the subsequent collections process you experienced, and we regret that this was part of your interaction with our company. 
  
  We appreciate your patience and would like to work toward a resolution. Please confirm the best way to contact you and any details you would like us to verify so we can move forward appropriately. 
  
  Thank you again for giving us the opportunity to make this right. 
  
  Sincerely,   
  Alliance Virtual Offices 

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this company in the hopes of helping to create a professional look for my business. I am getting a since of being trapped in a scam. An email was sent to me to get certain documents notarized. In that particular email, there was no option to print so it seemed as if I was forced to get notarized through online option, only! I completed the notary process with an online notary and since, *** received multiple emails from the company about missing documents. This company seems sketchy due to the spam emails as well no answered phone calls. After looking at reviews, I do not want to do any business with them in the future.

  Business Response

  Date: 07/07/2023

  Hello ********,
  Thank you for sharing your concerns with us through the Better Business Bureau. We appreciate your feedback, and we take your experience seriously. Our aim is to provide a professional image for businesses while ensuring a smooth and reliable service.
  We have thoroughly reviewed your account records, and we can confirm that the required PS1583 form was successfully submitted in May 2023. If you received follow-up emails about missing documents, we apologize for any confusion caused. It is possible that this was a system error, and we would greatly appreciate it if you could share one of those email follow-*** with us. This will allow us to work closely with our ****** service provider to address and resolve any issues promptly.
  Regarding unanswered phone calls, please accept our apologies if you experienced difficulty reaching us. Our phone lines can be busy as we work with other clients, but we strive to provide timely assistance. If you leave a voicemail or send an email, we assure you that we will respond promptly to address your concerns and resolve any outstanding issues.
  We appreciate your feedback regarding spam emails. While we understand that you may receive more emails than expected, our intention is to provide valuable information regarding your account and how to leverage our services for your business success. We are constantly working to refine our communication methods and ensure that the frequency and content of our emails are relevant and helpful to our clients.
  We take pride in our balanced set of reviews, both on Consumer Affairs and Trustpilot. We value feedback from all our clients, whether positive or negative, as it allows us to continuously improve our services. We understand that we are not perfect, but we are always ready to assist clients with any disputes or concerns they may have.
  To address your specific situation, a member of our Client Success Team will be reaching out to you shortly. They will work closely with you to understand your concerns in detail and provide the necessary assistance. In the meantime, please feel free to contact our friendly and professional Service and Support team at [contact info] if you have any immediate questions or require further assistance.
  Thank you once again for bringing these matters to our attention. We appreciate your patience and the opportunity to resolve any issues you have encountered. We remain committed to delivering a high-quality service and ensuring your satisfaction.
  

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to my account manager about them billing the wrong person and about my account being merged with another persons account. I also noticed they sent me invoices for my debit card when my debit card wasnt even active at the time they said they charged it. Both ******************* and ****** said I would receive a refund and that they had issued credit for multiple problems that occurred when I established an account with them but I never received a refund, my account wasnt updated and my virtual account isnt set up but they have taken payments but refused to refund my account and the account that I was merged with. I requested a manager 3/31 and still no response

  Business Response

  Date: 04/28/2025

  Dear Mahogany, 
  
  Thank you for bringing your experience to our attention. We sincerely apologize for the delay in responding to your concerns and for the frustration you experienced due to billing errors, an account merge mistake, and a lack of follow-through regarding promised refunds and credits. 
  
  We take full responsibility for the breakdown in communication and service you encountered. To move forward, we would like to immediately review your account and ensure any owed refunds or credits are issued promptly. 
  
  Could you please confirm your preferred contact information so that we may connect directly and resolve this matter to your satisfaction? We value your trust and are committed to doing everything we can to rebuild it. 
  
  Sincerely,   
  Alliance Virtual Offices 

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting instances of mail theft. I have been using Alliance Virtual Offices since December 26, 2018, to present a professional image for my business and receive and send my business mail to my home address. I received an email on 12/20/2022 from ********************************** stating that I had mail. I replied to have my email forwarded to my home address. I received a response from the same email address on 12/20/2022 @ 3:12 pm from ******************************* of Alliance Virtual Offices stating, "Yes, your mail will be forwarded on a monthly basis." After not receiving mail in January, I sent emails on 2/3/2023 and 2/7/2023 for follow-up. I received a reply from ******************************* of Alliance Virtual Offices at the same support email address stating, "Your mail will be sent out today."What I received on 2/9/2023 from Alliance|Perfect Office Solutions was disgusting. The agency sent mailings from two years ago; the most recent mail was magazines that smelled of takeout food and had noticeable drink stains. This showed their lack of regard for providing the services listed in their agreement. My company pays $54 dollars per month for their services. I realized that I had been paying for magazine subscriptions that were never received and were being used by the agency that was supposed to serve my business. Missing magazine subscriptions or any other mail that belongs to my company that is undelivered as requested is considered 'mail theft' and is wholly unprofessional and illegal. I asked for compensation and gave ******* adequate time (2/16/2023) to respond to my inquiry. She responded on 2/10/2023 that they were making my issue a priority, but when I also asked to cancel service on 2/10/2023, the response on 2/20/2023 was a canned response about my last payment to them would be 2/28/2023 and service would be shut down on 3/31/203...and best endeavors! There was nothing about a solution to my issues of mail theft and a lack of adequate services.

  Business Response

  Date: 04/28/2025

  Dear *******, 
  
  On behalf of Alliance Virtual Offices, I would like to sincerely apologize for the experience you had with our services, as well as for the unacceptable delay in addressing your concerns. 
  
  Upon reviewing your complaint, we were deeply troubled to learn about the mishandling of your mail and the delay in forwarding your correspondence. This does not reflect the service standards we are committed to, and we understand how frustrating and disappointing this must have been. 
  
  Additionally, we acknowledge that canceling your services without fully addressing your concerns about potential mail misuse was unacceptable. As time has passed, we take allegations of mail mishandling very seriously and want to assure you that your feedback has prompted internal reviews to prevent this from happening again. 
  
  We deeply regret the inconvenience caused and would appreciate the opportunity to reconnect with you to discuss any remaining concerns. Please confirm your preferred method of contact, and let us know if there are any details you would like us to re-verify to move forward. 
  
  Sincerely,   
  Alliance Virtual Offices