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Business Profile

Sewing Contractors

Core Covers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a spa cover from Bullfrog Spa Parts in **************** on 05/10/2024 (order #BF-19598) and received the cover in June 2024. The spa cover was not made properly because water stands on the top when it rains instead of running off. It doesnt rain in sacking the summer so i was not aware of the problem for a few months after receiving the cover. When I became aware of the problem I contacted the dealer who contacted the company. Because the warranty tag was inadvertently removed he was told the warhead void. I dont feel this is a warranty issue because the cover was defuse it arrived. I have contacted the company multiple times. I sent emails to both ***** ****** and ***** ******* and not received a response. The dealer even asked them to respond. I would like the cover to be replaced because the one I was sold was defective and not manufactured correctly.

    Business Response

    Date: 03/19/2025

    Dear ****** ******

    Thank you for bringing this matter to our attention. As the manufacturer of Spa Covers, we are committed to standing behind the quality and performance of our products.

    We would like to clarify that this purchase was made through a dealer and not directly from Core Covers. To facilitate your warranty inquiry, we recommend that you contact your dealer or the spa manufacturer directly.They will be able to provide you with the necessary information based on your warranty policy.

    Please rest assured that we will support the dealer in addressing your concerns in accordance with the agreed-upon warranty terms.

    Sincerely,

    ***** *********.

    CSM.

    Customer Answer

    Date: 03/19/2025

    I have tried to contact ***** ****** and ***** ******* and have not received a response.  These are the contacts given to me by the company I purchased from.  This is not a warranty issue. The cover was not manufactured properly.  Instead of sloping down so the water runs off it pools. This is caused by insufficient foam in the cover.  ***** ****** told the company I purchased the cover the warranty was void because the tag was removed.  They need to take responsibility for shipping me a defective cover  

    ***** ******* email is *************************************************** and Romans email is *****************************************************************. 

    Customer Answer

    Date: 03/19/2025

    I have tried to contact ***** ****** and ***** ******* and have not received a response.  These are the contacts given to me by the company I purchased from.  This is not a warranty issue. The cover was not manufactured properly.  Instead of sloping down so the water runs off it pools. This is caused by insufficient foam in the cover.  ***** ****** told the company I purchased the cover the warranty was void because the tag was removed.  They need to take responsibility for shipping me a defective cover  

    ***** ******* email is *************************************************** and Romans email is *****************************************************************. 

    Customer Answer

    Date: 03/19/2025

    I have tried to contact ***** ****** and ***** ******* and have not received a response.  These are the contacts given to me by the company I purchased from.  This is not a warranty issue. The cover was not manufactured properly.  Instead of sloping down so the water runs off it pools. This is caused by insufficient foam in the cover.  ***** ****** told the company I purchased the cover the warranty was void because the tag was removed.  They need to take responsibility for shipping me a defective cover  

    ***** ******* email is *************************************************** and Romans email is *****************************************************************. 

    Customer Answer

    Date: 04/02/2025

    The issue has been resolved. Core Covers have agreed to give me a new spa cover. Thank you for your assistance. 

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