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Business Profile

Sewing Machine Supplies

Love Sew

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Supplies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This LOVE Sew company is so unreliable. It took months for the item to get here. No information on return. The fabric quality is very poor. I requested a return and refund. They just keep giving me the runaround and delay delay delay. I don't think I will ever get my money back. Do not order from this company!!!

    Business Response

    Date: 05/31/2025

    Hello *****,

    We regret to hear your complaint and feedback about your recent order with us. To clarify, we processed your order on the 16th of May, and it was delivered to you on the 27th of May. We hope this information helps clarify any confusion regarding the delivery timeline.

    Additionally, we responded to your email on the 29th of May with the return instructions you need. Our goal is to ensure that your return process is as smooth as possible. Please follow the instructions provided in that email. Once we receive the item back in its original condition, we will process your refund promptly.

    If you have any further questions or need additional assistance, please dont hesitate to reach out. We're here to help!

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received item no tracking change in week

    Business Response

    Date: 02/22/2024

    ****************,

    We hope this message finds you well. We humbly apologize for the wait. Upon checking, you we're already advised that your package for order #****** is estimated to be delivered on February 24th.

    Once it arrives and you have other questions or concerns, do not hesitate to reach us in our company email address. Thank you for your patience.

    Customer Answer

    Date: 02/26/2024

    I ordered this on February 11th. They said online delivery in 1-7 days in **. Now they are saying delivered on 24th but no delivery!!

    I can not call them and they wont call me!

    this is the worst online experience I have had and very poor customer service. I have asked for a refund and they refuse!

    what can I do?

    Customer Answer

    Date: 02/26/2024

     
    Complaint: 21319054

    I am rejecting this response because:

    I ordered this on February 11th. They said online delivery in 1-7 days in **. Now they are saying delivered on 24th but no delivery!!

    I can not call them and they wont call me!

    this is the worst online experience I have had and very poor customer service. I have asked for a refund and they refuse!

    what can I do?

     



    **********************************************

    Business Response

    Date: 02/29/2024

    Hello,

    As per confirmation the customer received the package for her recent order. Thanks

    Customer Answer

    Date: 02/29/2024

    I have received this order, which took three weeks when promised 7 days. I purchased shipping insurance but did not help.

    after receiving the order, the fabric was very nice but because of the time it took to get here, had to go find a replacement because of time constraints.

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a kit online. The ad said I would receive an email with a link to the *** pattern once I paid for the product. I paid and have even received the fabric, but despite my emailing customer service twice, I still do not have a link to the *** pattern! I tried calling customer service, but it said to write to the email address to which Ive written to twice.

    Business Response

    Date: 11/08/2023

    Hello there,

    We would like to let you know that we have responded to your email about the pattern of the quilt kit you have ordered with **. Kindly check your email's spam/junk folder or promotions tab. If you still can't find it, kindly email us back and one of our customer representatives will be happy to assist you.

    The attached screenshot shows the proof that we have responded to your email. We hope to hear from you soon.

  • Initial Complaint

    Date:11/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ****** placed October 8, 2023. Paid $52.95 for three items. I received 2 of the 3 items. The third item was $9.99. I have not received the item. The shipping label was created on October 12th. The next scan was that it arrived to a Shipping Partner Facility on 10/19. I've contacted them at least 5 times about the second shipment. I have been told by different people they would check with the team or the shipping company. The only answer was that i should receive my package between 10/25-10/28, and it still hasn't been scanned since 10/19, and I have not received the package for the third item. I have asked 2-3 times for a reship of the one item or a refund on the one item. I keep getting told they will check with the shipping service or no response at all.

    Business Response

    Date: 11/08/2023

    Hello there,

    We humbly apologize for the long wait. Once a package was shipped, there are unforeseen circumstances that we cannot control. As promised, we have reshipped another package that should arrive soon.

    We have attached necessary documents for this complaint. If there are any other concerns, please let us know. Thank you.

    Business Response

    Date: 11/08/2023

    Hello there,

    We humbly apologize for the long wait. Once a package was shipped, there are unforeseen circumstances that we cannot control. As promised, we have reshipped another package that should arrive soon. We have attached necessary documents for this complaint. If there are any other concerns, please let us know.

    Thank you.

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email that my order shipped I was not provided a tracking number. I have emailed twice to have someone check on my order with no response. I would like to know where my fabric is or cancel the order and get a refund.

    Business Response

    Date: 02/08/2023

    Hello,

    We hope this message finds you well. As advice we have refunded your order. If you have other questions or concerns do not hesitate to let us know.

    Thank you for your patience.

  • Initial Complaint

    Date:01/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep getting the run around as to when it will be delivered. Any phone numbers listed for them are a recording telling you to email them. There are no phone numbers that let you contact them.

    Business Response

    Date: 02/08/2023

    Hello ***,

    We hope this message finds you well. As per advise your order has been refunded by your bank.

    If you have other questions or concerns do not hesitate to let us know. Thank you for your patience.

Love Sew is NOT a BBB Accredited Business.

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