We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Sports

Lake Las Vegas Water Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Sports.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets for 7/8/24. My son and I were so excited for our vacation at ******** Vegas including the ** company and paddle boarding. I set a reservation ahead of time and confirm that my son can paddle board on his own at age 8. They confirmed yes. I purchased 2 paddle boards. Once, we arrived they said my son needs to be 11. Ok, no problem. I spent $136 but I took the kayak for $70 regardless of their error in communications. The store and the deck said I can have a refund. Once, it came to follow up on the refund for the difference, they gave me the run around. The chat bot called **** said I can only have credit. Credit does not make sense when they walked me into the purchase of 2 paddle boards on approving my son originally. This is their error. When trying to push the issue, they will not let you talk to anyone. They do not have a phone number. They only text and chat. They refuse to give me a refund and stopped responded. They literally stole my money and have it set up where there is no way to contact them. I don't think that ****** wants this type of reputation for his business.

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 20th **** I purchased tickets for a cruise with this company for departure date of July 16th 2022. Total amount spent to book was $705. Details of services included cruising on the lake and making memories. Upon arrival we were told that the boat would remain docked and had no air provided. After speaking with the boat manager that day it was agreed that I would receive a refund equaling to half the amount paid in total. That agreement was not upheld by the business. I went through proper channels within my bank to get my refund and the business fought my dispute causing financial burden. They are a scam and ripping people off with no remorse.

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Las Vegas motorsport has reschedule and mini cruise twice. I have asked him to accommodate us a time that works for 12 individuals and they continue to say that there's no refund policy the original scheduled date was July 28th 2022. second date be scheduled September 17, 2022 I was notified today 9/13/22 through text message, that they cannot accommodate the 2 PM time do two reasons beyond their control that was what they told me the first time they canceled in July They can move us to 11 AM time. However I did explain to them that 12 individuals are coming from out of town. and 11 AM will not work for us the last scheduled cruise date is 24th September which no one in the party is able to have that date at this point. I requesting a refund. Las Vegas motorsport cannot be trusted with their obligation to their customers.

Lake Las Vegas Water Sports is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.