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Business Profile

Airlines

Allegiant Air, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

Customer Complaints Summary

  • 658 total complaints in the last 3 years.
  • 228 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two airfare tickets on 9/2, one was from ******************* to *********** Airport which was cancelled an hour after i booked it. Due to that cancellation my return flight back into ******************* a few days later would not work as I had to change my flight out to be from ***** and then had to fly back into ***** so i had a vehicle. I have been trying to change my flight so it would credit towards another flight since 9/2 but they are trying to charge me a fine of $138, the full cost of the ticket. I also tried calling corporate but their line was shut off during business hours all week and had 2-3 hour wait times during late hours of the night. The confirmation # of the flight is C9MNTV and i am just trying to get the flight cost refunded or as a voucher.

    Business Response

    Date: 11/05/2022

    Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:

    Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).

    We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.

    Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.

    Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus

    If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.

    We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     

    Sincerely,
    Allegiant *************/Relations Team 

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets on Allegiant Air for family members and one of them has a medical issue which prevents her from flying for an extended period of time due to complications of her recent pregnancy and child birth. The company offers a supposed flight insurance that I purchased and now they want to give us a voucher for a later flight or make tickets open for anyone to use, rather than give back my money. We have no use for either of these options and just want our $1103.46 (this is minus the fee for the insurance, which brought the original total to $1346.94) . They were also attempting to charge us $120. per person to make changes to the flight. We just want our money back.

    Business Response

    Date: 11/05/2022

    Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:

    Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).

    We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.

    Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.

    Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus

    If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.

    We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     

    Sincerely,
    Allegiant *************/Relations Team 

  • Initial Complaint

    Date:10/10/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 171 dollars for a flight then when I get there *********************************************************************************************** charged me another flight for 75 dollars and then waited till after I had paid to tell me I would have to drive another 3 hours away to get to another airport. This occurred 10-10-2022. I would not recommend this airport for anyone.

    Business Response

    Date: 11/05/2022

    Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:

    Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).

    We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.

    Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.

    Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus

    If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.

    We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     

    Sincerely,
    Allegiant *************/Relations Team 

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a flight, had to switch the date, they charged me for both flights. They owe me for the cancelation, and it's been 2 calandar months sitting on my credit card collecting interest. Please credit my card with the $115.50 you owe me for the flight cancelation. I've tried calling, went to the airport to your employees, online..... nothing. There is simply no reason for a refund to take 2 months. Original date of purchase was 29 Aug 2022 for $115.50.

    Business Response

    Date: 11/05/2022

    Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:

    Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).

    We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.

    Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.

    Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus

    If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.

    We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     

    Sincerely,
    Allegiant *************/Relations Team 

    Customer Answer

    Date: 11/10/2022

     
    Complaint: 18180701

    I am rejecting this response because this is not true, no one answers the phone, and I have been to the counter at Alligient and they couldn't help me either.

    Sincerely,

    ***************************

    Business Response

    Date: 12/03/2022

    We regret any dissatisfaction and look forward to addressing your concerns directly.

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/25/22, I had a flight scheduled to depart from ********* ****** at 7:05 AM. I arrived at the airport at 5 AM. When I got to the airport, the *** line was clear backed up to the other side of the airport and wrapped around. I had never seen the line so long. As I was standing in line, things were moving pretty slow. I did not think I was going to make it to the gate in time. I got nervous and asked my boyfriend if he could come back to the airport and let them know that I am in the *** line. I noticed many other people in the line were panicking. Skip forward to about 20 minutes before my flight leaves, I finally get to the point where you would enter in the zigzag line for *** before you go through security. I noticed it was completely empty and saw that the airport personnel Was training dogs. They were having people come to a point where they stand together in a line and walk in sink past the dog. The man in front of me apparently walked too fast so he had to get back in line and come back around. Because of this, it back to lineup and the airport was much busier than normal. At this point, I was putting my bags through security and the airport personnel came across a supplement called colloidal silver in my bag. They question me on it Im assuming it looked weird on the screen but I didnt think about it. That time, they were calling my name to the gate and I told them to just throw it away. As I was running to the gate, I got there 10 minutes before the flight departed. I was not the only one running in the halls. When I got to the gate, I was looking around for I would say five minutes. At this point, it was 6:58 AM and I snapped a photo of the time the flight departed that was on the screen above me. I along with another woman missed the flight due to the airport and they did not accommodate. I had to pay $800 for a flight to get home to my children. Im a single mother. I am requesting a refund. Other people were late to their flights as well.

    Business Response

    Date: 11/05/2022

    Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:

    Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).

    We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.

    Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.

    Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus

    If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.

    We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     

    Sincerely,
    Allegiant *************/Relations Team 

  • Initial Complaint

    Date:10/04/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Theft of Funds After Not Actioning a Dispute Within Required Reg * Timeframes (Reg *: Subpart A 1005.11)I paid for my flight (with the bundling option) in December '21, but when I had to reschedule my flight, it looks to have charged me for each individual item (ie: bags, seating boarding). There was no transfer of funds/credit from what I paid for the original ticket and I was charged for my bags, seats, and priority check in (which should have been included). As of right now, I was charged $750 for two one way flights. I wrote the business back in December (within the Reg * timeline), and they sent me 2 emails in February and April asking if I still needed help. I kept responded yes, and there was never any follow up. I never received another email after April. In addition, they have zero customer support: 1) Their "Chat with us" feature is N*V*R online, 2) The phone number to customer support always says "User Busy", and 3) There is no response via email. Again, this has now been going on for 10 months, and they have essentially stolen my money. I ask to be compensated for my tickets and given an apology.

    Business Response

    Date: 11/05/2022

    Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:

    Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).

    We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.

    Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.

    Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus

    If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.

    We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     

    Sincerely,
    Allegiant *************/Relations Team 

  • Initial Complaint

    Date:10/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a flight for my daughter that was cancelled in the Spring. We have tried to get refunded with cash in multiple ways by email and phone since April. They never answer the emails or customer service you just stay on hold. It is in the amount of $406 and I am tired of waiting. They never sent any attempt to make it right. Please help in my refund to the ordinal payment. I am tired of wasting time with Allegiant Air flights. The confirmation is in the uploaded picture. Thank you *****************************.

    Business Response

    Date: 11/05/2022

    Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:

    Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).

    We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.

    Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.

    Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus

    If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.

    We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     

    Sincerely,
    Allegiant *************/Relations Team 

  • Initial Complaint

    Date:09/29/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the airline in July and never received my points for the flight. They are telling me that since I wasnt logged into my account I didnt get the points and they are not willing to adjust the points on my account.

    Business Response

    Date: 11/05/2022

    Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:

    Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).

    We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.

    Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.

    Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus

    If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.

    We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     

    Sincerely,
    Allegiant *************/Relations Team 

    Customer Answer

    Date: 11/07/2022

     
    Complaint: 18146545

    I am rejecting this response because:
    This is the whole reason I contacted BBB. They are just blowing me off with an automated response. Clearly you can tell by them mentioning baggage they have no idea what my complaint was about. This is a f****** joke. 
    Sincerely,

    ***********************

    Business Response

    Date: 12/03/2022

    We regret any dissatisfaction and look forward to addressing your concerns directly.

    Customer Answer

    Date: 12/06/2022

     
    Complaint: 18146545

    I am rejecting this response because:
    Not only is this unsatisfactory as they are doing nothing to fix it. I now have another flight that was done properly and I have not received any points. Seriously f*** this company. 
    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought airline tickets on July 17th for a trip to ********** ******* for $390 for a flight on October ***** 2022.. Trip was cancelled on September27th due to approaching hurricane. I was sent an email for a credit voucher for $132. Tried to call to resolve issue and was on hold for 2 hrs and ***** picked up. I am seeking a full refund to my account since I never used tickets.

    Business Response

    Date: 11/05/2022

    Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:

    Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).

    We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.

    Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.

    Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus

    If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.

    We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     

    Sincerely,
    Allegiant *************/Relations Team 

  • Initial Complaint

    Date:09/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Air travel on 9/21/22 with Allegiant Air - Reservation # - C6Z6QD. Flight was delayed by over six hours, with no future travel vouchers or compensation for the very late flight. No reason was given as to why. Tried talking with their representatives about it and they said there was nothing they could offer for the incovenience.

    Business Response

    Date: 11/05/2022

    Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:

    Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).

    We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.

    Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.

    Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus

    If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.

    We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     

    Sincerely,
    Allegiant *************/Relations Team 

Allegiant Air, LLC is NOT a BBB Accredited Business.

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