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Business Profile

Athletic Apparel

Spectral Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them on June 2, 2023. I received an email with order number ***** and now they are not responding to me. They took my money and are giving me the product that I ordered. I see on ******** that others have had the same problem. The only way they have to contact them is by email.

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 3rd and it's the 35th of November and I still have not received my order .

    Business Response

    Date: 12/06/2022

    Dear *************

     

    My apologies this specific product has been out of stock and we were waiting to deliver it to you.  We didnt hear any correspondence from you as well.  I have gone ahead and refunded you for the total amount and when it comes back in stock I will reach out to you to deliver you a complimentary bottle of Foxy Fit Burn For Her.  I hope that we can improve communication in the future and I appreciate your business.   

     

     

    Best Regards,

     

    *****

Spectral Body is NOT a BBB Accredited Business.

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