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Business Profile

Autograph Dealers

Piece of the Past, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Autograph Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 15th, I submitted a request for an autographed item of mine (***************************** signed CD) to be authenticated by Piece Of The Past. After uploading images of the item to their website I was prompted to pay $13 which was supposed to include a certificate of authenticity. The receipt number for my payment from their website was #****-4550. The guarantee on their website states that "the authentication process will be within 24 hours or it will be free". On the third day after not receiving the email notice of authentication, I sent an email inquiring about the status of the item. The email was returned the next day and I was told they had receive the submission but that the owner was out of town and it would be a couple of more days when he got back. He also stated the item was likely genuine. It has now been more than 2 weeks and I have yet to receive a certificate of authenticity as promised and paid for. I would still like to receive the *** for the item I submitted and I would like to be refunded the $13.00 according to their policy.

Piece of the Past, Inc. is NOT a BBB Accredited Business.

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