Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2024 I was at the ************** in *******, ** when I used the atm there to withdraw cash from my *********** credit card on the amount of $280. I selected the amount and keyed in my pin code but the screen reverted back to the original screen. There was no indication of cash being withdrawn and nothing came out of the machine.I thought maybe I didn't have enough in my account so I attempted a second time but it didn't go through. I checked my credit card app and it showed $283 + $8.49 cash advance Fee was charged. I called *********** and filed a claim the same day. On May 6, 2024 I was contacted via app by *********** and advised Everi provided proof that cash was dispensed. I called Everi at ************** and filed a claim the same day and explained video or a cash count on the machine should prove my claim. I provided my phone number and email. I never received a call or an email. I am resorting to filing a bbb complaint.

  Business Response

  Date: 05/14/2024

  May 14, 2024
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  RE:   Consumer: ***************
  Complaint Case #: 90229239
  Date of Complaint: May 9, 2024
  
  
  To Whom it May ***************** would like to respond to the complaint received by Everi Payments Inc. on May 9, 2024, regarding an ATM cash withdrawal transaction in the amount of $283.00 on card number ending 1670 that allegedly failed to dispense on April 26, 2024 at *********************.
  
  This type of PIN based transaction is governed by Federal regulation E, which states, A financial institution must promptly investigate any alleged error, determine whether the error occurred, and transmit the results of its investigation and determination to its customer within ten (10) business days after receiving notice of an error (20511(c)(1)).  In order to comply with regulation E and ensure that the cardholders rights are fully protected, Everi Payments refers cardholders to their card issuing financial institution when a billing error is alleged.  The cardholders contact with their issuing financial institution typically will result in a chargeback sent to the device operator, GCA in this case, for the disputed amount.
  
  Prior to submitting a complaint to the BBB, *********** reached out to Everi directly and an investigation was initiated.  This investigation determined, by way confirmation in both device logs and by Tulalip Resort Casino the cash did dispense, and no credit was due.
  
  Should he have any questions or concerns regarding this response, I encourage ************ to contact me directly at either the phone number or email address found in my signature below.
  
  Sincerely,
  
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************
  

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21687685
  
  I am rejecting this response because:

  The cash was not dispensed. Please provide the video footage where it shows that because it does not exist.

  
  Sincerely,
  
  ***************

  Business Response

  Date: 05/22/2024

  May 22, 2024
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  RE:   Consumer: ***************
  Complaint Case #:90229239
  Date of Complaint: May 15, 2024
  
  To Whom it May ***************** would like to comment on Mr. ***** rejection of our original response to his initial complaint dated May 9, 2024, regarding an ATM cash withdrawal transaction in the amount of $283.00 on card number ending 1670 that allegedly failed to dispense on April 26, 2024, at *********************.
  
  As we stated in our initial response, this type of PIN based transaction is governed by Federal regulation E, which states, A financial institution must promptly investigate any alleged error, determine whether the error occurred, and transmit the results of its investigation and determination to its customer within ten (10) business days after receiving notice of an error (20511(c)(1)).  In order to comply with regulation E and ensure that the cardholders rights are fully protected, Everi Payments refers cardholders to their card issuing financial institution when a billing error is alleged.  The cardholders contact with their issuing financial institution typically will result in a chargeback sent to the device operator, GCA in this case, for the disputed amount.
  
  As part of our defense of the chargeback received from Mr. ***** card issuer, Everi is obligated to review the device logs associated with the transaction.  During that review we determined the cash was successfully dispensed.  Provided below is a portion of the device log indicating the notes were dispensed and removed from the device within 8 seconds.

  
  
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  CC: *************************

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21687685
  
  I am rejecting this response because:

  The atm didn't dispense the funds. Please obtain the video as your log must be mistaken. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cards was stolen, drivers license and other vital cards in wallet. I was alerted of multiple charge attempts via text messaging from ********** upon accessing my phone and saw that one of many of the attempts posted to my account in the amount of $1,947.65. The scammer also attempted to take my money by purchases at merchants such as Everi, Fandango, CZR Caesars per the alerts received. Chime allowed them a charge $,1947.65 on 3/20/24 to a company called Everi. I have opened a dispute with *****, reference regarding this matter and asked them to reverse or stop the transaction. I was advise it needs to post then the dispute can begin or meanwhile call Everi to inquire about them cancelling the charge. I have a gut feeling they are going to get away with this thus creating this report. This matter should not only block and replace the card, they should recover my funds from these scammers. Everi needs to credit back my funds to my bank as this was fraud! **** ******************* (card has been reported stolen and cancelled)

  Business Response

  Date: 04/01/2024

  Monday April 1, 2024
  
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  *****************************
  Complaint Case #: 21467975
  Date of Complaint: 3/21/2024
  
  
  To Whom it May ******************** receipt of Mr. ******** concern, Everi initiated a review that determined the activity in question is a legitimate online Personal Identification Number (PIN) approved Point of Sale (POS)transaction completed in a face-to-face environment for which good and services were delivered in kind, therefore no credit adjustment is due. 
  
  We encourage ****************** to pursue his allegation of fraud through the card issuing bank and local law enforcement as needed.
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************

  Customer Answer

  Date: 04/02/2024

  Complaint: 21467975
  
  I am rejecting this response because the excuse my pin was used does not authorize or justify this transaction. I did not make this transaction and my card and associated information was exploited! To add how can this company give services or goods without verifying identitity. This is fraud and the report was provided to my bank, and for my protection they had to shut down my account to prevent unauthorized access. This money does not belong to EVERI or whomever it needs to be returned back to me.
  
  Sincerely.

   

  KB

  Business Response

  Date: 04/04/2024

  Thursday April 4, 2024
  
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  *****************************
  Complaint Case #: 21467975
  Date of Complaint: 04/01/2024 Second Response
  
  
  To Whom it May ********************* we understand and sympathize with Mr.Baichans allegation of fraud, this transaction was approved with an online Personal Identification Number (PIN) verification at Point of Sale (POS) terminal in a face-to-face environment and good and services were delivered in kind.  In all ways this transaction appears legitimate from a merchant perspective and no credit is due.
  
  We encourage ****************** to pursue the actual perpetrator of the alleged fraud and work with the card issuing bank and local law enforcement as needed.
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************
  

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used their atm machine to withdraw $1000 thr transaction was approved and machine malfunctioned and never provide the funds...I called the number on the machine and they were of zero help and became argumentative with me about how I could get this resolved..they stated they had 24/7 support and advised they had nobody available the machine did not even go out of order so there was no assurance from everi this would be fixed and I was told to file a dispute with my bank who would see it was approved transaction i everi told me my bank would resolve it asap a promise there is no way they could keep since they are not my bank but that seems to be a deceptive technique to get me off of the line..my bank is now going to investigate and will take 7-10 business days but everi needs to rectify this due to a faulty machine e that was never even out of order and another patron was able to use the machine deceptive practices and they refused to help or even provide a reasonable solution this should be fixed by them not me hoping my bank gathers all of the facts for something g that was not my banks fault..the transaction should have never been completed if rhe machine was faulty or they should have been able to reverse and void the transaction since it never occurred

  Business Response

  Date: 04/01/2024

  Monday April 1, 2024
  
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  ***************************
  Complaint Case #: 21466025
  Date of Complaint: 3/21/2024
  
  
  To Whom it May ***************** can confirm a credit adjustment for the amount in question was submitted to card number ending 2930 on March 22, 2024.  Please note it is the responsibility of the Card Issuer to post the credit to the cardholders account.
  
  Should he have any questions or concerns, I encourage ****************** to contact me at either the email address or phone number provided in my signature below.
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 9,2023 at 6:09 am I put my card into the atm at Twin Rivers requested 100 dollars the *** made the noise but did not give me the money. I was charged ****** I contacted Everi 30 times with no response from anyone and my bank statement states they removed the money and refused the claim.

  Business Response

  Date: 12/20/2023

  December 20,2023
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  RE:   Consumer:  *************************
  Complaint Case #: 21001268
  Date of Complaint: December 13, 2023
  
  Dear ****************
  I would like to respond to the complaint received by Everi Payments Inc. on December 13, 2023 regarding ********************** request for a refund related to an ATM transaction that did not dispense cash.
  
  I have made several attempts by way of phone and email to contact ******************** to discuss her concerns.  Unfortunately, I have not had the opportunity to speak with her. A summary of my attempts follows.
  
  Date Type Outcome
  12/13/2023 Email No response
  12/15/2023 Call No answer/Left Voicemail
  12/15/2023 Email No response
  
  I encourage ******************** to contact me directly so we may discuss her concern in detail.
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  Cc: *************************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to pull out $400 from an ATM at ************** (atm machine #WATLPA03) on August 26 at 3:41.04 pm. The atm transaction went through but as it was getting ready to dispense the money, an error popped up saying the money wouldn't dispense and the transaction was cancelled. I immediately got help but was told I had to get in touch with Everi. I did that and they basically said I needed to get with my bank and they'll work on getting me my money back. I received a letter from my bank on 10/26/23 saying that the info they received from Everi said there was no mistake and the $403 was taken back out of my bank account.

  Business Response

  Date: 12/06/2023

  Tuesday December 5, 2023
  
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  *******************************
  Complaint Case #: 20906508
  Date of Complaint: 11/27/2023
  
  
  To Whom it May ***************** can confirm a credit adjustment for the amount in question was submitted to card number ending **** on November 28, 2023.  Please note it is the responsibility of the Card Issuer to post the credit to the cardholders account.
  
  Should he have any questions or concerns, I encourage **************** to contact me at either the email address or phone number provided in my signature below.
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************
  

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 30, 2023 at 9:30 PM while in the ***************** I use the *** that is owned and operated Everi. I requested $400 out using my Chime prepaid card. Everi *** approved the transaction with a $4.88 fee and Chime charged me $2.50 to complete my request. The machine blinked with a caution sign and no money dispensed out. I then went to the next *** machine to request the same amount. The machine stated I was over my limit. The next day I checked my transactions online and the $400 withdrawal had posted to my account. I then reached out to the ***************** and they informed me that I needed to dispute it with *****. I called Chime to dispute the transaction. ***** denied my dispute, so I called the islandview again to see what they can do to help me get my money back. *********** had their surveillance team to check and based on their findings, the money never dispensed out of the machine. They then provided me the number for Everi. I called Everi they are stating they dont have my money and the case was closed no reason why. I would like my money plus fees. It has been over 15 days

  Business Response

  Date: 11/16/2023

  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  ***********************
  Complaint Case #: 20712642
  Date of Complaint: 10/09/2023
  
  
  To Whom it May ***************** would like to respond to the complaint received by Everi Payments Inc. on November 15,2023 regarding an alleged non-dispense ATM Cash Withdrawal transaction in the amount of $408.88 performed on October 30, 2023, at ****************** with card number ending 3076.
  
  This type of PIN based transaction is governed by Federal regulation E, which states, A financial institution must promptly investigate any alleged error,determine whether the error occurred, and transmit the results of its investigation and determination to its customer within ten (10) business days after receiving notice of an error (20511(c)(1)).  To comply with regulation E and ensure that the cardholders rights are fully protected, Everi Payments refers cardholders to their card issuing financial institution when a billing error is alleged.  The cardholders contact with their issuing financial institution typically will result in a chargeback sent to the device operator, Everi in this case, for the disputed amount.
  
  During our review of ****************** concern, we discovered a chargeback had been issued for the transaction in question, and Everi has accepted it as a valid dispute.  Acceptance of the chargeback should result in a $408.88 credit to ****************** account if a corresponding credit has not already been applied. Please note it is the responsibility of the card issuer to post the related credit to ****************** account.
  
  Should she have any questions or concerns regarding this response, I encourage **************** to contact me directly at either the phone number or email address found in my signature below.
  
  Sincerely,
  
  
  ***************************
  Manager,Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC:*************************
  

  Business Response

  Date: 11/16/2023

  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  ***************************
  Complaint Case #: 20871301
  Date of Complaint: 11/15/23
  
  
  To Whom it May ***************** would like to respond to the complaint received by Everi Payments Inc. on November 15,2023 regarding an alleged non-dispense ATM Cash Withdrawal transaction in the amount of $408.88 performed on October 30, 2023, at ****************** with card number ending 3076.
  
  This type of PIN based transaction is governed by Federal regulation E, which states, A financial institution must promptly investigate any alleged error,determine whether the error occurred, and transmit the results of its investigation and determination to its customer within ten (10) business days after receiving notice of an error (20511(c)(1)).  In order to comply with regulation E and ensure that the cardholders rights are fully protected, Everi Payments refers cardholders to their card issuing financial institution when a billing error is alleged.  The cardholders contact with their issuing financial institution typically will result in a chargeback sent to the device operator, Everi in this case, for the disputed amount.
  
  During our review of ****************** concern, we discovered a chargeback had been issued for the transaction in question, and Everi has accepted it as a valid dispute.  Acceptance of the chargeback should result in a $408.88 credit to ****************** account if a corresponding credit has not already been applied. Please note it is the responsibility of the card issuer to post the related credit to ****************** account.
  
  Should she have any questions or concerns regarding this response, I encourage **************** to contact me directly at either the phone number or email address found in my signature below.
  
  Sincerely,
  
  
  ***************************
  Manager,Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC:*************************
  

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20871301
  
  I am rejecting this response because: I have not received my payment. I emailed Everi today to inform them of this before they sent in this response. I will accept it when I receive my funds back. That has been held now 17 days.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/19/2023

  I understand that Everi has agreed to accept the chargeback. Its just I havent received my funds back. I have reached out to my financial institution they are stating its under investigation. Im really unsure if I would ever get them back. 

  Business Response

  Date: 11/20/2023

  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  ***************************
  Complaint Case #: 20871301
  Date of Complaint: 11/20/23
  
  
  To Whom it May ***************** would like to respond to the complaint received by Everi Payments Inc. on November 15,2023 regarding an alleged non-dispense ATM Cash Withdrawal transaction in the amount of $408.88 performed on October 30, 2023, at ****************** with card number ending 3076.
  
  This type of PIN based transaction is governed by Federal regulation E, which states, A financial institution must promptly investigate any alleged error,determine whether the error occurred, and transmit the results of its investigation and determination to its customer within ten (10) business days after receiving notice of an error (20511(c)(1)).  In order to comply with regulation E and ensure that the cardholders rights are fully protected, Everi Payments refers cardholders to their card issuing financial institution when a billing error is alleged.  The cardholders contact with their issuing financial institution typically will result in a chargeback sent to the device operator, Everi in this case, for the disputed amount.
  
  Everi has accepted the chargeback received by the financial institution and acceptance of the chargeback should result in a $408.88 credit to ****************** account if a corresponding credit has not already been applied.  Please note it is the responsibility of the card issuer to post the related credit to ****************** account.
  
  Should she have any questions or concerns regarding this response, I encourage **************** to contact me directly at either the phone number or email address found in my signature below.
  
  Sincerely,
  
  
  ***************************
  Manager,Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC:*************************
  

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to take money ($300 + fee of $6.95) out of an Everi ATM at the ****************** casino two times. Both times it said it was processing - then the machine said it was unable to dispense cash and it was cancelled. I found a different ATM that worked. Two days later the two charges that did not go through were taken out of my account. Ive filed with my bank, and called them- but no resolution yet. This is not accceptable.

  Business Response

  Date: 11/20/2023

  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  *****************************
  Complaint Case #: 20870020
  Date of Complaint: 11/14/23
  
  
  To Whom it May ***************** would like to respond to the complaint received by Everi Payments Inc. on November 14,2023 regarding alleged non-dispense of (2) ATM Cash Withdrawal transactions in the amount of $306.95 each performed on November 12, 2023, at ************************ with card number ending 1354.
  
  This type of PIN based transaction is governed by Federal regulation E, which states, A financial institution must promptly investigate any alleged error,determine whether the error occurred, and transmit the results of its investigation and determination to its customer within ten (10) business days after receiving notice of an error (20511(c)(1)).  In order to comply with regulation E and ensure that the cardholders rights are fully protected, Everi Payments refers cardholders to their card issuing financial institution when a billing error is alleged.  The cardholders contact with their issuing financial institution typically will result in a chargeback sent to the device operator, Everi in this case, for the disputed amount.
  
  During our review of ********************** concern, she responded that her financial institution has provided her a credit for both of the disputed transactions. 
  
  Should she have any questions or concerns regarding this response, I encourage ******************** to contact me directly at either the phone number or email address found in my signature below.
  
  Sincerely,
  
  
  ***************************
  Manager,Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC:*************************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/24/23. I used an Everie *** in *************, **. The amount request was $1000.00. The amount deducted from my bank account was $1000.00 plus fee. The amount dispensed was $240. NO RECEIPT printed. I received 10-twenty dollar bills, instead of 10-One hundred dollar bills. $640.00 short. The Casino was unable to help, but very apologetic, offered up the security footage. Casino employees were extremely nice, educated on the issue and able to provide me answers. AI was informed to call the number on the **** get any information the *** representative could offer, then call up my bank and put in a claim/ dispute. The casino staff definitely have dealt with situations like regularly from these ***'s. Calling the customer service # definitely put doubt in my mind, I may not get my $640 back. Everie customer service conversation -"Stop talking! Listen to what I'm saying, there's nothing I can do for you. Call your bank, they'll deal with it, tell them to do a dispute on the missing $. I ask, is there a claim #,confirmation #, request (RMA)? Her response was " Did I say there was? I said, Call your BANK! "TODAY-October 7th 2023, I open a letter from My bank - claim/dispute denied. To Bad For me. I call my bank, reopen claim, requested any info Everie sent. I call Everie customer service, I get someone that is very educated in this issue. He had technical knowledge. He was able to, explain in detail what I need to do. He had a strong clear voice. Very smart and technical. BUT-He was rude, arrogant, *******, condescending. Unapologetic, ignorant, and very angry. I was blown away. Horrible CS - Company should be ashamed. Everie says, if the *** did short me/ the machine was loaded incorrectly, the balance sheet will 100% SHOW IT. My bank said no error on balance sheet. Who do I believe? I requested it myself to go over. If I take into consideration the people this company hires to represent them, I may have to trust my bank. We will see once I get to see it.

  Business Response

  Date: 10/18/2023

  Wednesday October 18, 2023
  
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  ***********************
  Complaint Case #: 20712642
  Date of Complaint: 10/09/2023
  
  
  To Whom it May ***************** can confirm a credit adjustment for the amount in question was submitted to card number ending **** on October 13, 2023.  Please note it is the responsibility of the Card Issuer to post the credit to the cardholders account.
  
  Should she have any questions or concerns, I encourage ************** to contact me at either the email address or phone number provided in my signature below.
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 9/22/2023 at 11:01 am I attempted to take $480 out of the **** The machine went through the prompts, choose option for atm cash withdrawal, enter pin, choose account, came up with the $7.99 fee accept or decline/I accepted, said cash is processing, take your card, screen then flashed a system error and went back to the home screen. I did not receive the cash or a receipt. I called on 9/23/2023 and waited on hold for over an hour, to be hung up on. Called again, hung up on at the hour ***** Third call to Everi I was told that they showed the transaction went through and that I would need to file a Federal Regulation E form at my bank. I went to the bank and they are filing the form, but stated that because I did not have a receipt there wasn't much hope. They did show I attempted to take the $480 again shortly thereafter which only proves I did not get the original $480. I know my banks limits and $480 is the most that can be taken. How do I get Everi to audit their machines to prove I did not get the money? I feel like they only gave me the run around and without the receipt there is nothing I can do. The machine is RITRLA10. The transaction fee amount was $7.99.

  Business Response

  Date: 09/29/2023

  Friday September 29, 2023
  
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  ********************************
  Complaint Case #: 20646311
  Date of Complaint: September 25, 2023
  
  
  To Whom it May ***************** can confirm a credit adjustment for the amount in question was submitted to card number ending **** on September 26, 2023.  Please note it is the responsibility of the Card Issuer to post the credit to the cardholders account.
  
  Should she have any questions or concerns, I encourage **************** to contact me at either the email address or phone number provided in my signature below.
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have been informed a credit was issued. While it has not posted to my account yet, I have *********************** email and feel confident this will be resolved. 
  
  *******************************************************

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to withdraw $380 at an ATM on 7/29/23 and the machine malfunctioned and ATM error message popped up that I WOULD NOT BE CHARGED and I was. I want a refund back to my account of $380.00 based on machine malfunction, and have already been in touch with my bank who advised that the amount should not have been deducted from my account.

  Business Response

  Date: 08/08/2023

  
  Tuesday August 8, 2023
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  RE:  Consumer:  **********************
  Complaint Case #: 20406744
  Date of Complaint:  August 1st, 2023
  
  Dear ****************
  
  I would like to respond to the complaint received by Everi Payments Inc. on August 1st, 2023 regarding a July 29th charge in the amount $308.00 to card ending 4999
  
  Upon receiving the complaint, I conducted a review of Ms. ****** activity on July 29th, and while I can identify a completed and charged transaction in the amount of $285.99, which is not in dispute, I am not able to locate a second transaction in the amount of $380.00. I communicated my findings to ************** via email on August 1st,2023, and have not heard from Ms. ************** this time, I am closing this matter, however I am happy to reopen the review should ************** wish to continue to pursue her complaint.
  
  
  Sincerely,
  
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  P: ************
  
  Cc: *************************

  Customer Answer

  Date: 08/22/2023

  This matter is resolved.