Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from this company notifying me there was an issue with a $15.00 payment made to the Michigan Lottery and demanding that I pay the $15.00 + a $35.00 processing fee. This is a fraudulent attempt to extort money from me. My bank confirmed that ******** Lottery extracted the $15.00 dollars from my bank account on the exact date when they claim there was an issue AND I received confirmation that my payment was successfully submitted by the ******** Lottery system. It is outrageous that a third party processing company is EXTORTING customers! I want this company held responsible for the fraudulent scam that I am sure they are running on other customers. The fraudulent letter (attached) claims that there was no account/unable to locate which is impossible given the funds were removed from my account AND when making payments through the ******** Lottery system, if there is an error with the name or account numbers, the system will throw an error asking for a correction before a successful submission can be made. I want this company held accountable, and for them to stop contacting me immediately and remove any other fraudelent actions they have or plan to take against myself (AND OTHER VICTIMS)!!

  Business Response

  Date: 08/25/2023

  Dear BBB Customer Relations Advocate,
  Pavilion **************************************************************** **** is a third party payment processor. We provide check
  and ACH guarantee services to Gaming merchants that accept physical and electronic checks
  (ACH) for services throughout the U.S. We received your correspondence and have reviewed
  the facts within our operating system.
  On 01.08.2020 there was an enrollment via our client MI Lottery for our VIP Preferred ***************************** account was added for transactions at the time of enrollment. On 07.19.2023
  an additional *************** account was added online via MI Lottery, differing from the
  original bank account added by 1 digit.
  On 07.19.2023 there was one WEB based transaction processed for $15.00 with ***************** Bank account ***********, this transaction was returned from the patrons bank as
  NO ACCT/UNABLE TO LOCATE on 07.25.2023
  On 07.24.2023 there was one WEB based transaction processed for $12.00 with ***************** Bank account ***********, this transaction was returned from the patrons bank as
  NO ACCT/UNABLE TO LOCATE on 07.25.2023
  The patron completed a third transaction for $15.00 that successfully processed through the
  correct *************** account via MI Lottery on 07.19.2023.
  The patron was credited for use for all transactions on the MI Lottery website, and is
  subsequently being asked to make good on the transactions that she was credited for but did
  not clear her correct bank account.
  We thank you very kindly for the opportunity that was created to address your concern. If you
  require any further assistance, please do not hesitate to contact us.
  Best Regards,
  ***************************

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20476499
  
  I am rejecting this response because this is fraud. 

  My bank account information was SAVED IN THE SYSTEM SO ITS IMPOSSIBLE THAT 1 TRANSACTION WAS PROCESSED WHILE THE OTHER ONE WAS OFF BY 1 NUMBER AS THE BUSINESS CLAIMED.

  MAKING'GOOD' ON A TRANSACTI9N IS A COMPLETE LIE CONSIDERING THEY ARE CHARGING ME 3 TIMES THE AMOUNT THEY CLAIM THEY DID NOT RECEIVE. THIS MEANS THEY ******** PROCESS CUSTOMER TRANSACTIONS THAT DID NOT GO THROUGH WOTH THE INTENT OF CHARGING 200% MARK UP WHICH IS THE ***** OF THEIR BUSINESS.

  THE BURDEN OF PROOF TO SHOW EXACTLY HOW SAVED BANKING INFORMATION FROM THE ******** LOTTERY SYSTEM ENDS UP HAVING A "glitch' WHERE THE ACCOUNT IS ONE DIGIT OFF IS ON THEM

  FURTHERMORE, I WANT TO UNDERSTAND EXACTLY HOW THE ******** LOTTERY SYSTEM WOULD REJECT PAYMENTS FROM ARBITRARY ACCT NUMBERS YET WOULD APPROVE A TRANSACTION THAT DIDNT HAVE THE RIGHT NUMBERS. 

  I AM REQUESTING THAT YOU RETRIEVE THE SYSTEM LOGS VIA THE FREEDOM OF INFORMATION ACT AS I AND MY LAWYER (AS WELL AS ANY THIRD GRADER) WOULD HAVE THE ABILITY TO SEE EXACTLY HOW THE PROCESSING WAS SETUP TO APPROVE A TRANSACTION WITH THE WRONG DIGIT.

  I EXPECT THE BBB TO ADVOCATE FOR ME.  IT IS YOUR JOB TO PROTECT CONSUMERS FROM COMPANIES LIKE THIS. 

   ITS A GREAT SCAM FOR A PERSON THAT DOESNT WORK IN IT AND UNDERSTAND HOW PAYER SYSTEMS OPERATE. BUILDING PAYER LOGIC INTO A SYSTEMS SOURCE CODE TO ENABLE A TRANSACTION TO PROCESS WHETHER IT IS OR IS NOT APPROVED BY A BANKING ENTITY IS AGAINST THE LAW!!

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/13/2023

  9.13.20233

  Better Business Bureau ****
  Case Number: 20476499
  Consumer Name: ***********************
  Account numbers: ********; LEOJ724701
  Dear BBB Customer Relations Advocate,
  
  
  
  Pavilion Payments Gaming Services **** is a third party payment processor.  We provide check and ACH guarantee services to Gaming merchants that accept physical and electronic checks (ACH) for services throughout the U.S.  We received your correspondence and have reviewed the facts within our operating system.
  
  The fees relating to the unpaid transactions have been waived, the patron is only being asked to make good on the unpaid transactions in the amounts of $15.00 and $12.00. The attached documented transactions show that 2 transactions were sent to a bank account different from the account owned by the patron.     
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  Best Regards, 
  
  
  ***************************
  

  
  

  Customer Answer

  Date: 09/29/2023

  This was not closed or resolved. You are responsible for providing me with an update on how you handle fraudulent companies that act as third party processors who intentionally execute ponzie schemes. I expect a conclusion and action against this company