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Business Profile

Battery Storage Wholesale

Interstate Battery System Las Vegas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Storage Wholesale.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were the warranty company for my battery and my battery kept going bad until now. My car is not working and the District Manager does not want to help pay for it. Hes saying its not his fault but they installed the battery the second time in my car and did not register it now theres $2500 worth of work that needs to be done and no accountability from the battery place. And I also had mini of Las Vegas send them over the charges and what they found. And the district manager is fighting on this. Something needs to be done.

    Business Response

    Date: 08/21/2024

    We are sad to hear that this customer has experienced misfortune with their vehicle. 

    The customer purchased a ********************** from one of our many great resellers back in November of 2023. The customer stated that the vehicle seemed to later experience some electrical issues beginning in approximately January 2024. Customer contacted our reseller and then contacted us eventually in June 2024 as the warrantee provider for the battery itself.Customer was thinking the ********************** was the problem. Although the battery itself tested "In Good Condition", the customer continued to assert the ********************** as the problem.

    Still desiring for the customer to have a good experience with our products and to avoid a negative perception, we provided a replacement battery at no charge in June of 2024. 2 weeks later, customer stated they were experiencing similar issues from before. We, once again,tested the replacement battery that once again tested "In Good Condition". The customer then asked for another replacement battery. This time, they chose to upgrade their battery to a longer-lasting battery and paid the difference. They took that battery to their technician to have them install the battery and have their technician continue to diagnose the electrical problems with their vehicle.

    Noting that the battery itself was never the issue and we operate simply as the battery provider, we have tried to work with this customer within reason and to the best of our abilities.

Interstate Battery System Las Vegas is NOT a BBB Accredited Business.

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