Business Profile

Business Services

Swickard Shared Services, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

Name: Swickard Shared Services, LLC
Address: 1650 Spring Gate Ln Ste 200, Las Vegas, NV, 89134-6264, USA
Telephone: (971) 224-8220

This profile includes complaints for Swickard Shared Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

98 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 2025 sienna platinum from ************* suppose to be s top of the line model paid 75k for the van .There was no dvd player in the car as it was promised in the price.I was paying cash but dealership manager **** and ****** run my credit without my permission.They asked me to sign documents for the car i signed documents and find out they was a credit report included in the papers.I asked them why you run my credit i didnt give you permission.I never authorized anyone to run my credit.Manager **** said to me we need to know why you paying all in full for the van. I told him i have business i already provided business license as i was buying for my business.I already provided my driving license ,insurance and business license.Also i was paying with my business debit card.I dont understand why they needed to run my credit.Manager ****** come in the office and loudly yelling at me why Im making a scene i sign documents to run my credit now why Im complaining.I told her why ill run my credit when im paying in ******** fraudulently took my signature on the document after running my credit not before running my credit.Then she start racial profiling me who are you why you buying expensive car in full,How you can afford we have to report to irs blah blah i replied go a head do that but im still asking this question why you run my credit without my permission.She was getting aggressive and keep saying things that could make me angry and say something stupid and she will call police .I didnt give her any reason and keep quite and she keep saying im threatening her .She tried very hard to make me angry as i was already a little as they run my credit without my permission and then racially profile me .I want to file complain against swikard ****** of *******.Also i want them to install dvd player in my van as promised.Also i need apology for racially abuse by the stuff of swikard ****** .
Business Response
Date: 11/08/2024
Jibran-
I appreciate you taking the time to reach out and share your experience.
I apologize for the confusion regarding the entertainment package.
I understand you have spoken with our Sales Manager, ****** **** and he has addressed your concerns.
If you have any additional questions or concerns, please, don't hesitate to reach out to Vivanh on his personal cell phone.
Thank you.
-**** *******
Customer Experience Manager
******************** ******
Swickard Auto Group
Customer Answer
Date: 11/13/2024

Complaint: 22524413

I am rejecting this response because:I was never compensated for entertainment system.He just appologise for bad behaviour but i was never compensated for running my credit without my permission and i paid for entertainment system i didnt get it.I need entertainment sysmtem in my car. As they can't repay the damage done by running my credit without my permission.

Sincerely,

****** ******
Business Response
Date: 12/17/2024
Jibran-
Thank you for your response.
1. In regards to the DVD player, you were not charged for it due to the fact that the specific vehicle you ordered did not come with it. When you sat down with our team and went over the vehicle specifications, we informed you that this particular build did not have it. Knowing this information, you still signed for the vehicle to reserve it.
2. In regards to the credit check. We do have a signed credit application from you that allows us to run a credit check. We run credit checks to protect the dealership against fraud. This is a standard practice at our dealership.
Thank you.
-**** *******
Customer Experience Manager
******************** ******
Swickard Auto Group
Initial Complaint
Date:09/11/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the 2024 hybrid RAV4 XSE and purchased the ceramic coat, paint protection. I have a paint chip in front of my vehicle. Ive called multiple times and left voicemails not responses.
Business Response
Date: 09/11/2024
**************,
I apologize for the failure to return you call regarding the coverage for the paint chip on your vehicle. I understand that *****************************, our Service Manager, has now gotten in touch with you and given you some guidance on this.
To recap ******'s message, I understand that he explained to you that the paint protection warranty plan covers paint deterioration due to things like hard water spots, acid rain, UV light, tree sap, bird droppings, etc...but, unfortunately it does not cover paint chips. Even the manufacturer's warranty does not cover chips.
As I believe ****** mentioned to you, our recommendation to you would be to contact your insurance company because most automobile insurance policies do cover road hazards leading to body damage and paint chips.
We appreciate your business; If you have any further quesstions or concerns, please reach back out to *****************************.
Many Thanks,
************************* - Customer Experience Team Lead
******* Toyota
Swickard Automotive Group
Customer Answer
Date: 09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Atlas in Nov 2023. May 2024 heater went out. First apppointment avail was Aug 27th. They did not fix as the diagnostics they ran did not show what the problem is. Showed the service manager the problem on Aug 29. He said he would need to contact ** engineer **************************** Sept 4. He had not contacted ********** and did not sound like he is going to. I made a second appt for Sept 11th to try to get them to find and fix problem. Multiple problems with them not responding to calls etc.
Business Response
Date: 09/06/2024
*******-
I appreciate you taking the time to reach out regarding your experience with *********************** of Anchorage.
I am sorry to hear about your experience with our service team. This is not who we are or who we strive to be.
I have spoken with our Service Director, **** *****. He has let me know that you have an appointment scheduled on 9/10 to follow up on your concerns listed in the BBB complaint.
Please continue to work with **** and I have confidence that he and our leadership team will be able to address all concerns.
Thank you.
-**** *******
Customer Experience Manager
Porsche/****/********** of Anchorage
Swickard Auto Group
Customer Answer
Date: 09/10/2024

Complaint: 22246048

I am rejecting this response because:
my appointment is September 11 not the 10th Nothing has been done yet to fix the heater

Sincerely,

******* ******
Business Response
Date: 09/18/2024
Hi *******-
Thank you for your response. I apologize I had the dates mixed up.
I have spoken to **** *****, Service Director of *******/****/********** and he has let me know that they inspected your vehicle, and they found the vehicle to be operating as designed.
If you have any additional questions or concerns, please keep in contact with **** and *****.
Thank you.
-**** *******
Customer Experience Manager
Porsche/****/********** of Anchorage
Swickard Auto Group
Customer Answer
Date: 09/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although the heater is not operating as it did in the first five months, they cannot find a problem. If we turn the heat up to 80 it will heat up.

Sincerely,

******* ******
Initial Complaint
Date:08/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a 2020 GMC Denali with ***** miles on it. Paid 54K. 8 days later it broke down and had to be towed from ***** to *********. Per GM policy, it had to be towed to the closest **************************** This was ****** in ***************. We were advised that it would be 6 to 8 weeks until it could be looked at. We were also advised that no loaner vehicle was available until they look at it in 6 to 8 weeks. This caused a severe hardship in that it left us with no transportation to get to work. I contacted the manager at Swickard and She advised that since the vehicle was now at ****** in *************** I would need to make all arrangements with ******. Swickard stopped all communications with me. And the Salesman **** and the Manager will not ever return my calls or text. I am not getting any help from ****** either. I feel that 6 to 8 weeks on the repair is entirely unreasonable. One would expect better service. I feel that the dealers are not holding up their end of the deal. Who can wait 6 to 8 weeks for a repair.
Business Response
Date: 08/19/2024
****-
I appreciate you taking the time to reach out regarding your experience with Swickard of Anchorage.
I am sorry to hear about your experience after your truck breaking down and the lack of hospitality you received from our team. This is not who we are or who we strive to be.
I have spoken to our General Manager, *************************, and he has informed me he has reached out and is working with you to resolve your concerns.
Please continue to work with **** and I have confidence that he will be able to further assist.
Thank you.
-***********************
Customer Experience Manager
******************** Anchorage
Swickard Auto Group
Initial Complaint
Date:08/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Three issues:1. Seek a refund of diagnostics fee + tax ($310+$31.62 = $341.62) - attached *****_2024_07_15.pdf On 7/14/2024, my ***** car failed to start. Since I had my car underwent multi-point inspection at the ***************** on 6/25/2024 (less than 1 month before - attached *****_2024_06_25.pdf), I had the car towed to ***** to have it inspected and fixed. The center found that the positive and negative terminals of the batteries were loose. For this, they charged me the $310 diagnostics fee. The fee should not be charged since if one would expect such issues to be diagnosed earlier in the multi-point inspection. Also, the inspection could have caused the loose connections to begin with. Connections do not get loosed on their own.2. Seek a refund of coolant service refund ($351.98+$35.90 = $387.88) - attached *****_2024_06_25.pdf On 6/25/2024, the multi-point inspection done recommended the coolant service as dirty coolant was found in the reservoir. However, a coolant service exchange was already performed on 5/4/2023 which was barely a year before. One should not expect a coolant service needed to be done yearly basis on a high quality product like ***** and also supposedly high quality service by ***** Cars Center. No other problems were found by the center in any of these coolant flushes that could have resulted for the dirty coolant.3. The customer service is substandard. I called repeated during the week of 7/14/2024, left voicemail, left messages with the reception for a call back on the status of the repair. No one called back and I have to go in person on 7/16 to find out that both the mechanic and service associate were not in the office that day. Later, on 7/18, I was told that the service center had a telephone outage such that no out calls can be made. I'm sure that if the same thing happened in the sales center, the sales persons would still find a way to return calls. The service associates need to be trained to communicate better.
Business Response
Date: 08/30/2024
Chang-
I appreciate you taking the time to reach out regarding your experience with Volvo Cars of Bellevue.
I apologize for the issues you have been experiencing. This is not who we are or who we strive to be.
I have spoken with our leadership team at the dealership and Randy Carlton, General Manager of Volvo Cars of Bellevue should have reached out to you to address your concerns.
Thank you.
-Alex Nielsen
Customer Experience Manager
Volvo Cars of Bellevue
Swickard Auto Group
Customer Answer
Date: 09/12/2024

Complaint: 22121534

I am rejecting this response because:
1. I did not receive any calls from the company.
2. I would like all communications to be in writing.

Sincerely,

Chang Lee
Business Response
Date: 09/16/2024
Chang-
I apologize nobody from the dealership had reached out to you.
I have just spoken to Michael Schlachter, Service Manager for Volvo Cars of Bellevue, and he has let me know that he reached out to you via email to address your concerns.
Thank you.
-Alex Nielsen
Customer Experience Manager
Volvo Cars of Bellevue
Swickard Auto Group
Customer Answer
Date: 09/25/2024

Complaint: 22121534

I am rejecting this response because:
1. I’ve replied to Mr Michael Schlachter, Service Manager of Volvo Cars Bellevue (and cc’ed Randy Carlton) via email on why I’m not satisfied with his response on 9/18/2024.
2. I’ve yet to hear from them on 9/23/2024 and asked for an update.
3. On 9/24/2024, I’ve yet to hear back.
It’s disappointing to see yet again the lack of communications on Volvo’s end. I hope for a better service from Volvo.

Sincerely,

Chang Lee
Business Response
Date: 09/30/2024
Chang -

Thank you for your response. I am sorry that there is still a lack of communication from our team.
I have spoken with Randy and Michael, and they have let me know they have been in contact with you and have provided an update.
-Alex Nielsen
Customer Experience Manager
Volvo Cars of Bellevue
Swickard Auto Group
Initial Complaint
Date:07/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a 2024 Atlas SEL in August of 2023. Since then we have had issues with the vehicle and have taken the car into service multiple times to have looked at. First service was 11/16-11/24. The dome lights would turn on and not turn off. The service center looked at the light and recommended a replacement and ordered the part. Second service was 1/12-4/18. Dome lights still having issues and there is an audible crackling/clicking coming from the two front doors. Very obnoxious while driving. The service center took weeks to even look at the vehicle. After 14 weeks of being in service they returned the vehicle because they were unable to duplicate the concern. No work was done on the vehicle. Third service was 5/1-5/30. Crackling in the vehicle is still very present. I asked the service manager about the dome lights and he told me they would need to order the parts. I reminded him they ordered the parts back in November. He checked their inventory and that part had been sitting on the shelf for months and never installed in our vehicle. They also tried to trace the crackling sound and tightened screws and replaced plastic clips around the vehicle. They returned the vehicle saying it was resolved and sure enough the sound was still very present. Fourth time in service 6/26-present (today is July 23). Vehicle has sat and we have yet to hear back from service about it at all. Our Atlas has been in service for nearly 6 months, and counting. We have the ** app and can see where the vehicle is and when the doors are open and windows rolled down. 90% of the time the vehicle has been at the dealer its sitting outside in the lot and not getting worked on. The communication has been extremely poor and they seem to be at a complete loss on how to fix the vehicle. The vehicle has been in service longer than we have had it at our house. This has been unacceptable and they seem to not have any concern to fix our vehicle.
Business Response
Date: 08/01/2024
****-
I appreciate you taking the time reach out and share your experience with Porsche/Audi/VW of Anchorage.
I apologize for the lack of communication and hospitality you have experienced. This is not who we are or who we strive to be.
I have spoken with our service team at the dealership and your advisor ***********************, will be reaching out to address your concerns.
Thank you.
-***********************
Customer Experience Manager
Porsche/Audi/VW of Anchorage
Swickard Auto Group
Initial Complaint
Date:07/22/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dealership was said to have performed a multipoint vehicle inspection which includes visual inspection of engine, suspension, drivetrain, braking system, cooling, and safety systems as itemized in the *** report card. Since I have purchased this vehicle, I have had to replace the brakes, balance the tires and replace the rear pinion seal. All of this should of been caught had they actually done the multipoint inspection. First, they put on 4 brand new tires (before my purchase) which states tires and balance on the invoice. If they pulled the tires off, they should have noticed that the brakes were really bad and needed replaced. Next, they did an alignment (as requested by us as part of purchase). Again, they should of noticed the brakes. We replaced the brakes ourselves at the cost of $232. Took to mechanic and found that the tires were in deed not balanced and also had a leak in the rear pinion seal for an additional cost of $310. I suspect that they did some type of "cover-up" on the brakes as they never made a sound and by the time we realized they were bad they were well beyond bad. I have tried to reach out to the service manager (and sent pictures of the brake pads - what was left of it anyways) and he has never responded. I understand buying a used car can be risky but by going to a legit dealer, we felt we would be ok. I felt that they would truly do a great job with their multipoint inspection but now I see that they really don't.
Business Response
Date: 08/05/2024
****-
I appreciate you taking the time to reach out regarding your experience with ******* Toyota.
I am sorry to hear about your experience with the multipoint inspection and the lack of response from our team. This is not who we are or who we strive to be.
I understand you have spoken with our General Manager, ********************* and Service Manager, *****************************.
Please continue to work with them to come up with a solution.
Thank you.
-***********************
Customer Experience Manager
******* Toyota
Swickard Auto Group
Customer Answer
Date: 08/06/2024
They have reached out to me via text message and have stated that they will refund me. I have yet to receive it though.
Customer Answer
Date: 08/07/2024

Complaint: 22008685

I am rejecting this response because: They have reached out to me via text message and have stated that they will refund me. I have yet to receive it though.

Sincerely,

*********************
Business Response
Date: 08/07/2024
****-
Thank you for reaching out.
I apologize for the delay in receiving your check.
I have checked with our business office and the check was cut today and sent via ***** to your home. You should receive it on Friday.
Please let me know if you don't receive it or if there are any issues.
Thank you!
-***********************
Customer Experience Manager
******* Toyota
Swickard Auto Group
Customer Answer
Date: 08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/15/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2021 Chevrolet March 9, 2024 online from Merecedez -Benz (MB)of *********, **. It was shipped by flat truck from ********* to ****** AK. when I got of off the **** ferry and brought it home there was a distinctive ticking noise. I waited a few days to be sure and then I started to track down the records I did have and made calls to the dealerships that were on the car fax. but because they MB put my initial wrong, I couldn't access my records do to the privacy laws. that's when I started to feel they did that on purpose. I had known my car fax wasn't up to date. t reporting or it wasn't showing. THE MB didn't tell the lifter being replaced at ***** miles. I spoke to MB and tried to get someone to tell me when the oil was changed? and asked why it wasn't on the car fax? he didn't answer me. according to the sticker in the window it was changed 10/2023 (they were not reporting to the car fax) which now I can't trust the accuracy of a car fax. I emailed to MB, I have a witness with me while on the phone speaking to ************ at ************************** on April 25, 2024. I asked him for a new block, because finding out about the lifter and we both knew it impacts the life of the Tahoe. mr. ******************* said he would call me back and didn't. 2 weeks of having my Tahoe the fuel housing door broke that costs $244.00 that my $7,000 warranty won't work for my town, and now I am in the process of getting my warranty refunded asap, so I can buy one that works where I live. I want to be reimbursed for that cost along with the damage on the front right below the right headlight fixed, the inside defect on doors leather, on the right back door. I trusted these people and as of today, I have not heard back from the MB of Anchorage AK or got my maintenance records. I need a refund of a warranty so I can use soon, the ticking noise is getting worse so this is urgent. please call me at ************, thank you. *****************************
Business Response
Date: 07/18/2024
********-
I appreciate you taking the time to reach out and share your experience with ************* of Anchorage.
I apologize for the lack of communication and hospitality, as this is not who we are or who we strive to be.
Our new General Manager, *******************, has attempted to reach out to you via phone to discuss your experience and assist in a resolution.
Please continue to work with **.
Thank you.
-***********************
Customer Experience Manager
************* of Anchorage
Swickard Auto Group
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 6th, 2023 we purchased a 2019 GLA 250 from ******** **** of *******. We also purchased a service contract for $6,089 that was included in the financing. We have tried several times to have MB honor the service contract, but they will not. We have tried to call MB several times, but they will not return our calls. We have missed critical service deadlines, because MB wont uphold the service contract. This has been going on for over a year with no resolution. Also, we have filed a complaint with the ************************* To resolve this matter we would like a complete refund of our service contract, including the interest and taxes for the financing of the contract.
Business Response
Date: 07/18/2024
BBB Team-
This customer has also filed a complaint with the Attorney General. Our Legal team has received it and is actively working on this through with the AG.
Thank you.
-***********************
Customer Experience Manager
Mercedes-Benz of *******
Swickard Auto Group
Business Response
Date: 07/25/2024
Good morning BBB,
This customer submitted a complaint to the Attorney General and our legal department is currently working with the ** and customer to resolve her concerns.
Is there anything I need to do on my end for this one?
Thank you.
-***********************
Business Response
Date: 07/25/2024
*****-
I appreciate you taking the time to reach out regarding your experience with ************* of ********
I am sorry to hear about your experience. This is not who we are or who we strive to be.
I have been informed that you have additionally submitted a complaint to the Attorney General.
Please continue to work with our legal department and the Attorney General to resolve your concerns.
Thank you.
-***********************
Customer Experience Manager
************* of *******
Swickard Auto Group
Initial Complaint
Date:06/13/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased maintenance package when I purchased the car. I was not disclosed of how mileage can affect the usage of package. They told me even though I have maintenance package to use for the service, since my mileage was over what their limit is, I had to pay. I am unable to use maintenance package and wont be able to forever. Also the car alarm didnt alert me in time for the service.
Business Response
Date: 06/17/2024
*****-
I appreciate you taking the time to reach out regarding your experience at ************* of ********
I apologize for the lack of communication and hospitality you experienced.
I have spoken with ***************************, Service Director at ************* of ******* and he has reached out to you to resolve your concerns.
Please continue to work with his as we will be refunding you what you had paid during your last visit with us.
Thank you.
-***********************
Customer Experience Manager
************* of *******
Swickard Auto Group

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Swickard Shared Services, LLC is NOT a BBB Accredited Business.