Complaints

This profile includes complaints for Swickard Shared Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Swickard Shared Services, LLC has 19 locations, listed below.

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  Swickard Shared Services, LLC

  1650 Spring Gate Ln Ste 200 Las Vegas, NV 89134-6264

• 

  Mercedes Benz of Honolulu

  818 Kapiolani Blvd Honolulu, HI 96813

• 

  Gresham Toyota

  950 NE Hogan Dr Gresham, OR 97030

• 

  Swickard Honda

  19400 McLoughlin Blvd Gladstone, OR 97027

• 

  Swickard Volkswagen of Anchorage

  6115 Old Seward Hwy Anchorage, AK 99518

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been the worse most dangerous vehicle I've ever driven in my life. Literally scared to put on expressway or drive in snow windy days or ice. Often stuck slipping sliding. I've almost died at speed limit due to wind. It doesn't line wind or lines and continues to sway. I'm a women with a handicap and I don't recommend at all.

  Business Response

  Date: 03/01/2024

  *****-

  
  I appreciate you reaching out regarding the current status of your vehicle. I apologize you're experiencing swaying and your vehicle not driving properly.
  

  I attempted to locate your profile within all of our dealerships, and I haven't been able to find your information.
  

  May I ask which dealership you purchased the vehicle from? Did you purchase under a different name? What is the year, make, and model of your vehicle?
  

  Thank you.
  

  All the best,
  

  ***********************
  Customer Experience Manager

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** case number: 23-34957 ******** PD case number: AK23109571 License plate: ****** October 10, 2023 at 2:30pm Dropped car off at dealership to get repaired.October 12, 2023 at 7:23am Car was stolen.October 13, 2023 at 10:01am Dealership texted ******* phone to approve charges. Charges were approved through website.October 14, 2023 ******** PD reported abandoned car, case number: AK23109571 October 20th, 2023 at 5:58pm Told me they lost the car keys and will call Monday to either provide a loaner or give me car back if they find the keys.October 23rd, 2023 at 4:43pm Told me he is getting a loaner car ready for me.October 23rd , 2023 at 4:55pm - Picked up Loaner car October 27th, 2023 at 5:15am *** notified me at my residence that my car was found at drug house/stolen.Vehicle was in the *** impound lot for several weeks while insurance and *** worked through the details of the case. Vehicle was then towed to our residence in Dec. 2023 where it was drug tested by an independent insurance contractor. Narcotics were found so our insurance paid to have in detailed. It was then assessed by Eagle River Automotive for damages. Finally, it was dropped off to VW Swickard on Jan. 3, 2024 for repairs to the interior of the vehicle. To date, VW Swickard has done nothing to make amends for the theft of our vehicle, nor their negligence and dishonesty.

  Business Response

  Date: 02/29/2024

  Good evening, ****** & *****,

  Thank you for reaching out. I apologize for the entire experience you had with your Atlas as well as at our dealership. This is not who we are and not what we strive for.

  I understand you have been working with our General Manager, *************************** on a resolution for your outstanding concerns.

  Please don't hesitate to reach out to ***** for continued support and working together on a resolution.

  Thank you.

  All the best,

  ***********************

  Customer Experience Manager

  **********************

   

  Customer Answer

  Date: 03/15/2024

  Hello, 

  Thank you for the follow up. I have not replied to this thread because the issue has not yet been resolved. Yes, VW has been in contact with us, however, we have not come to an agreement that would cover the issue of theft, negligence, and dishonesty on the part of VW regarding our vehicle that was stolen while in their care. This also includes an additional misplacement of our vehicle's car keys while our vehicle still remains in their care.

  We have not been able to use the vehicle since October 2023, yet we have had to continue to make the care payments on the vehicle. Is VW willing to cover the cost of those payments since October 2023? We have several documented instances of us reaching out to VW since January 2024 requesting that they complete the work they said they would do on the vehicle so that we may use it. We still do not have a vehicle. The total to date now is around $4,200 in payments on a vehicle that they are holding onto. Further, the worth of the vehicle when it was stolen was over $40,000. Unfortunately, that is not the number that VW is offering to make amends for their negligence in this case. 

  When we come to a reasonable conclusion from VW, I will certainly write back. 

  Thank you, 

  *****

  Business Response

  Date: 03/26/2024

  ***** & ******,

  Thank you for getting back to us. I apologize the situation still is unresolved. I have spoken to *************************** and he has informed me that he has been in contact with you to help rectify the situation.

  Thank you.

  -***********************
  Customer Experience Manager

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11 Jan 2023 ********************************************* took a 2013 Smart Car to ******** **** of ********. (MBH) The car had the metal part of the key stuck in the ignition. We assumed theyd dislodge the key and order us new keys since we had no other problem with car. Instead they opted to inspect the car. Employee ****, advised that a tumbler was needed. He advised that the part would be in by 15 Dec. We asked to return car when part arrived. **** insisted that it was not safe to drive the vehicle. It was unclear what he was basing this on since we had no problem except a stuck key with car. After we arrived home, **** called to inform us the part did not have a delivery date. It may be 2 wks- 2 mos. 13 Dec were notified vehicle was ready for pick up; $466.36 was paid for inspection and tumbler ($144.05)Estimate reads ignition lock stuck. Ignition was never stuck; the key was stuck. 9 Jan 2024 we are informed the part arrived and picked it up. 11 Jan, I asked person who does our car repairs to check stuck key so we can possibly order new keys. He was able to remove the stuck key very quickly and insert the 2nd key we have for the vehicle. To this date, key is not getting stuck in the ignition.12 Jan, I return to MBH w/part. Parts staff tells me I cant be refunded. The ********** Supervisor (******) is briefed and we talk. I further explained that it was the inspection **** that insisted we needed a tumbler not us. Furthermore, if my key was removed easily and spare key works fine; why were they not able to remove my key and try the spare instead of having us order a part for $144? He said he would review documents, talk to inspection **** & **** to get everyones story and brief his boss/manager and that I would be contacted after 15 January. Hes left 2 **************** left 5 voicemails in return but still no contact has been made with me. Refund of pymnt requested with BBB assistance

  Business Response

  Date: 01/31/2024

  ***** & *****-

  Thank you for reaching out regarding your experience at ************* of *********

  We want each customer to have an enjoyable ownership experience, including each service visit. I am sorry to hear that we fell short of your, and our, expectations.

  Our Service Manager, ***************************, has reached out to you, *****, to help address your concerns surrounding the metal part of the key being stuck in the ignition and the tumbler replacement.

  Please reach back out to ****** at your earliest convenience.

  Thank you.

  All the best,
  
  ***********************
  Customer Experience Manager
  **********************

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21224755
  
  I am rejecting this response because the phone call from ****** to ***** did not specify there would be a full refund; only a refund for the tumbler part. The ignition was never locked; only the key was stuck and starting the car was never an issue. That inspection/diagnosis was unnecessary as we just wanted the key removed and that shouldnt have cost $466. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/16/2024

  *****-

  
  When ****** initially first spoke with you, your only concern was to obtain a refund for the tumbler.

  Our service manager *************************** has been reaching out to ************** (the owner of the vehicle) and explained that he needs to come down to the dealership, sign the *** for, and return the part and he will issue a credit for the part on his credit card. ************** didn't show up. After waiting a few days, ****** reached out again, and they spoke about coming down to the dealership again. As of today, February 16, 2024, ************** still has yet to come by. ****** will reach out again to see about him coming down to get a refund for the tumbler.

  Thank you.
  

  -***********************
  Customer Experience Manager

  Customer Answer

  Date: 02/20/2024

  After I reviewed the diagnosis more carefully I pointed out in my original BBB complaint that the "ignition is not & was never locked" This diagnosis is incorrect. We arrived there with a stuck key in the ignition and we departed with the key stuck in the ignoition & a bill for an incorrect diagnosis & tumbler which was not necessary. For this reason I see a full refund justifiable. I am the spokesperson for ********************* because he is not mentally competent to be an advocate for himself. I explained this to ****** from parts when I advised him that ***** is a medically retired veteran w/neurological disability. If you need proof of this it will be provided. The stuck key was later removed by someone with little effort and the spare key we had is being used with no issues to date. I can't fathom why the auto diagnostician/inspector/mechanic at ******** **** Honolulu was not able to remove a stuck key.    

  Business Response

  Date: 05/31/2024

  *****-

  I appreciate you reaching out. I have spoken to the dealership, and they have agreed to process a full refund. ***** and ***** are in the process of starting the check request for *****. 

  Please continue to work with *************************** and ***************************** to resolve your concerns.

  Thank you.

  -***********************
  Customer Experience Manager
  **********************

  Customer Answer

  Date: 06/26/2024

  After making a phone call today I found out I was not receiving any emails from the Las Vegas BBB. Now that *** actually been made aware that the complaint I made was being resolved I am requesting to have the case reopened and to inform all that a full refund from ******** **** of Honolulu is accepted on behalf of *************************** & myself (his representative) *********************. 
  
  
  Thank you for your attention,
  *********************
  ************
  
  

  Business Response

  Date: 06/26/2024

  *****-

  Thank you for the information. I work for our **************** in ********* and work with our dealerships on resolving any customer issues.

  I am happy to hear that we have resolved the issue for you.

  Please let us know if you have any additional questions or concerns.

  Thank you.

  -***********************
  Customer Experience Manager
  Mercedes-Benz of ********
  Swickard Auto Group