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Business Profile

Candy

Amos Sweets Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candy.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    My order was supposed to arrive January 27th and has not. Called local **** facility and said they received an empty box. The order was not received and here I am waiting. The tracking said the package was sent from *****, **********. I've done everything I could do, they do not have a customer service line just a support email. And they haven't got back to me in several days.


    ***Consumer filed a second complaint: 


    My package was supposed to arrive January 27th, it hasn't been delivered. I contacted the seller and nothing has been resolved my package has been all over but my address. Called post office and sent me a message stating that the package was empty. Then it was mis shipped then rerouted to ******** once again. The company I ordered from was amos sweets but the shipper says the horus company. I either want my order I paid for with no issues or a full refund. Nothing and no one has resolved this to satisfaction. And idk if I got scammed or what but never had this problem and will never order again. Seller told me if I send 7 dollars to reship if that should happen. I will not after I already paid for my order. This is unacceptable.


    ***Desired resolution:


    Delivery

    Business Response

    Date: 02/17/2025

    Dear ,

    We apologize for the late reply and the unpleasant shopping experience .

    The package is delivered successful at last and we have done 15% refund for the delay. 

    Any questions , please contact us at any times via email **************************************************************************. 

    Regards

    ****

     

    Business Response

    Date: 02/17/2025

    Dear BBB,

    Here are the screenshots of the email from the customer prove that the package is delivered. 

  • Initial Complaint

    Date:11/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a comment card with my **** candies. The candies happened to be completely melted and disgusting so I used the comment card to complain. They sent me a very nice message back saying that I sent them my information they would send me free candies ?????? I should have known it was a scam because I never give out my information but now they have stolen my information.

  • Initial Complaint

    Date:07/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/2/2024 I ordered 24 bags of the peelerz candy from amos sweets. I received my purchase in my mailbox on about 6/9. I opened my package to find that the gummy candy I ordered appeared to be melted. I proceed to open 2 of the 24 packages on candy to find one large clump pf candy do to the heat. My order included 8 packages of each flavor which were banana, orange and mango. I contacted amos sweets within 2 days following their directions from the website to take pics and attach to an email as I did. On their website they state it should take 1-2 days to respond. It also states if they are not contacted within 30 days they can not issue any refund. Initially I was ok with amos sweets correcting the situation and sending more candy and I would return the melted bags of mess I still currently have. I have sent 4 emails with pics attached to both email addresses provided on the website and the message/chat option. We are 26 days in since they day I placed my order and I have not heard from the company. At this point if this is how you treat your paying customers I just want my refund. They do not provide any phone number on their website to contact anyone. I feel like this is a scam that purposely doesn't get in contact with you until after 30 days so they don't have to refund you your hard earned money.

Amos Sweets Inc. is NOT a BBB Accredited Business.

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