Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to get deliveries from BioHeal CBD. I cannot find any charges on my accounts. However, I still get a delivery every month. I ordered the gummies a couple months ago. A tracking number from one of the deliveries is **** 9261 2902 3378 7099 9373 89. I can not find any contact number to discuss this issue with the company. There is no information in the package.

  Business Response

  Date: 04/25/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $159.85 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bio heal blood cbd gummies and bio keto gummies was sent back to the same address and i do know they recieved it febuary 13th ***************************** ***** to send it back not only ****** i was looking for it in march the bak reinbused me but took it back saying i had the product in apirl and i do not it was sent back 9th the tracking number for one is9400111206210534659337 and the other is ********************** they both was recieved febuary 13th so i want a refund of ****** plus ****** the was no number to call i went by the returned address on package

  Business Response

  Date: 04/25/2024

  Hello,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
  
  Thank you for understanding. If you need anything else, let me know if I can help.
  

  
  

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21619352  The recharge me  for this   and i want my refund
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 04/25/2024

  The information from the bank when my money was withdrawal the second time was that the  company said i had the merchandise which i do not i have were i paid to ship it back and  when the received it  If i half to i get the media involved i have proof were it was took out and the bank reimbursed it and then took it back on what the company said so i want my refund there was no number to call  but the returned address on package 

  Business Response

  Date: 04/29/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21619352   I  have called the bank  and they are waiting on the company  i do not have the merchandise and i want my refund Its been over 14 days since the bank  had it back  they reverse the  money to te company 4/2/2024  i have proof that it was delivered to the company  in February and when it was received
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Business Response

  Date: 04/30/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.

  
  Thank you

  Business Response

  Date: 05/08/2024

  Hello,

  We do apologize if you went through this process. Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. Once the customer calls their bank to dispute a charge, they receive a temporary credit while the bank investigates. We are debited for the charge at the same time. At this point, we cannot give the customer a refund because the bank took back the money from us. If we show the customer made a legitimate charge, the customer loses the temporary credit, and we are paid. Even if we win the dispute, we have fees to pay that exceed $75 for every dispute.
  
  

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BIOHEAL CBD Gummies, I purchased 5 bottles of their product because Dr. OZ and Dr. **** on TV and many internet ads that says FULL MONEY BACK GUARTEED if product does not cure your diabetes. I purchased product on 03/13/2024 for $198.76 and it states you will be cured in 7 days.This product is no different than candy and it made my numbers raise not go away. The bank called me because I way being charged $198.76 every two weeks. I had canceled product but they continued to charge my card every two weeks for the amount of $198.76, that my bank had to close my debit card. I spend my time and gas (expense out of pocket for me who is on SSI) to go up to the bank to receive a new debit card, bc of this company overcharging me. In less than two weeks after having product I called Bioheal asking for a refund and a return label so I can return their product (5 bottles - 4 Full Bottles, and 1 Bottle that I only used a week and a half of), gentleman on phone told me I could NOT receive a refund and they would not take product back. They offered me a CREDIT. I called company again and was given the same run around.On, April 22, 2024, I called again and spoke with a lady, and she also refused to give me back my money. I informed her that I was going to contact the BBB due to this product was a 100% MONEY BACK GUARTEE, and I have tried numerous times to get my money back and return the product. I even told the representative this was a SCAM and they should not be having Dr. ** advertise a product that is not a TRUE product especially to seniors who don't have much money. Representatives told me she would only refund $99.32, which is still $99.44 short. I asked for a return shipping label, but she stated THE COMPANY DOES NOT WANT THEIR PRODUCT RETURNED. I informed her again that I would contact the BBB due to NOT REFUNDING ALL MY MONEY AS ADVERTISED. I want my money returned in FULL as it states ($99.44), and someone needs to stop this company before hurts someone.

  Business Response

  Date: 04/24/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
   
  As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $99.39 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within 5-10 business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this, expecting it to be a Dr. ** product. This was not it. I tried it for half a month anyway, and there was no change in my health. This taste like nothing but sugar candy. Not very good for Diabetes of any type. When I ordered this, I did not see anything about being a monthly subscription when I ordered it. I noticed a charge on my account and then the package arrived, it was a surprise. I did not accept the delivery and I sent it back. It did not even enter my house. I called to get a refund, and they told me it would not be refunded until they were informed by the warehouse that it was back. After more than a month, I called them and they would not refund anything. Then, they called me back after I told them I would file a complaint. They only offered a one time refund of $70.00. They had their packaged product, and that's what they consider a settlement? I don't think so. Somebody needs to stop these people.

  Business Response

  Date: 04/24/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  
  

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This product doesn't help me, I want to cancel this product. Don't send anymore product.

  Business Response

  Date: 04/22/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 on 04/19/2024. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They overcharged me. As of January 11,2004 they have been promising to return my money. I have made numerous calls and all they tell me to wait3-5days. My acct.# is **********. They owe me $70.00.

  Business Response

  Date: 04/17/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21579861
  
  I am rejecting this response because:
  

  Please see attached document. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/25/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer Answer

  Date: 04/27/2024

  They been saying this since 1/11/2024. I should have received the $70.00 by now. I do not accept .

  Customer Answer

  Date: 04/28/2024

   
  Complaint: 21579861
  
  I am rejecting this response because:
  

  They been saying this since 1/11/2024. I should have received the $70.00 by now. I do not accept .

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/29/2024

  Hello,

  We understand your frustration and we apologize for the long wait. We verified that the refund through an electronic check amounting to $70 was already submitted to your email address ( ***********************************) today. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased CBD gummies from Bioheal Jan 13, 2024 under the name Blue Vibe CBD. I ordered 1 bottle at $59.99. Received product on Jan 20, 2024, they had sent 2 bottles and charged $119.49. So, 1st they overcharged and doubled my order. When I got the bottle and read the ingredients, the product misrepresented itself, and I knew I had to return it. I called the company to find out how to return product, as the advertisement has a money back guarantee. The company offered for me to keep the product for half the cost, I declined and requested full refund. I was provided the information to return the product, was advised once product was received I would receive my full refund within 7-10 days. I paid to return the product, roughly $8, and awaited the refund. The refund never came. So, they took advantage by initially double charging, then by receiving the product back and never refunding.

  Business Response

  Date: 04/16/2024

  Hello,

  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested an order of 2 bottles of cbd gummies. Received the order. Ten days later another 2 bottles arrived and charged to my account. I did not create an auto delivery profile or agree to get additional shipments. No way to return these products. Just got their phone from your site. Will report fraud thru credit card. Their website does not give a way to check orders. This is a scam company.

  Business Response

  Date: 04/16/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order from ******** received my order. Then they mailed another order out. I do not want them, they are useless to me! I have put a fraud report into my bank but have not heard back. I have had a difficult time trying to find their website to ensure I will not receive any more product from them without any luck in that area either.

  Business Response

  Date: 04/16/2024

  Hello ******,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent (April) order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the amount is ****** I have been trying to get them to cancel my subscription. last order numer was E24A25E92D it was sent 4/89/2024 and received 4/12/2024. i do not want anymore. it is not a good product anyway. Please help me

  Business Response

  Date: 04/15/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************