Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FALSE ADVERTISEMENT, CLAIMED PRODUCT WAS SPECEFIC DR ENDORSED.ONLY ORDERED CERTAIN AMOUNT, SENT ME MORE AND CHARGED MORE. REQUESTED A REFUND AND TRIED TO RETURN. THEY REFUSED AND ONLY OFFERED A PARTIAL REFUND.

  Customer Answer

  Date: 04/11/2024

  I dont know what happened, but my name should have been on the complaint as ***************************

  Business Response

  Date: 04/12/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am voicing a concern. I placed an order on 3-14-24 with Bioheal. The order was suppose to be ***** once I received the order confirmation the charge was ******. I contacted the Company and told them that I was sending the product back. They never mentioned a restocking fee. The only time a restocking fee came up was when I called for a refund to be issued. I called before about a return twice and was never told about a restocking fee; not until the credit was being issued.I ordered one bottle of Bioheal and according to the advertisement, it led me to believe that it (I spined the circle and it stopped on free). Didnt realize what I was being charged until I received a confirmation shipping order. I shipped the order back on 3-25-24 and it was received in your warehouse in Las ****** on the 29th of March and it has taken until now the 10th of April to get a confirmation for credit issued, less a $50.00 restocking fee.I am requesting a full refund of the shipment price of $******. The advertisement was false and misleading.

  Business Response

  Date: 04/11/2024

  Hello,

  We value our customers' feedback, and we apologize if there was any confusion regarding our return and refund policy, specifically the restocking fees associated with returned items.
  
  While our policy does outline restocking fees for returned products, we recognize that your situation may have warranted a different approach. As a one-time courtesy and to ensure your satisfaction, we waived the restocking fees and issued an additional refund of $50 to your account today. You should see the amount credited to your account within 5-10 business days. This refund is in addition to any refund you have already received for the returned product.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer Answer

  Date: 04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The refund of the additional $50.00 as stated in your resolution. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Product (order # B704ACB1DD) iTEM biohealG05 on or Around Jan 7th Received Jan 18 2024 FOR $198.00 I CALLED ************* TALKED TO REPRESENTATIVE I sent email with photo of wrong product they said they would send *** label to return Product and Issue a Refund. Called twice about this issue email twice, no response no refund! very upset!!

  Business Response

  Date: 04/11/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer Answer

  Date: 04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized payment

  Business Response

  Date: 04/09/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  Customer Answer

  Date: 04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dont want anymore gummies!!!!!!! Both my husband and myself have COPD. There was NO results. Please take us off you list. Thank You for your attention in this matter.*************************** *********************

  Business Response

  Date: 04/05/2024

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  

  Thank you

• Initial Complaint

  Date:03/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blood pressure gummies but the price I saw on the promotion online is lower than the price I was charged I returned the product and the company confirmed they've received the product They promised to give me the refund since February 1st but up till now I haven't received the refund When I call them they keep telling me they will issue E check but they never did Please do something about it for me Thanks

  Business Response

  Date: 04/01/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 04/02/2024

  I've read the response form the company still my problem is for them to give me my refund That's all I want BBB to help me get my refund 

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21505708
  
  I am rejecting this response because:
  

  I've read the response form the company still my problem is for them to give me my refund That's all I want BBB to help me get my refund 

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 04/03/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

  Customer Answer

  Date: 04/03/2024

  As at now I don't know what to say again because this company has taken long to refund my money and I thought BBB will help me to get my refund Anyway I want BBB to advise me what to do because I was told BBB is an expert on such matters 

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21505708
  
  I am rejecting this response because:
  

  As at now I don't know what to say again because this company has taken long to refund my money and I thought BBB will help me to get my refund Anyway I want BBB to advise me what to do because I was told BBB is an expert on such matters 

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 04/05/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,

  Customer Answer

  Date: 04/06/2024

  BBB I'm still relying on you to resolve this matter because I don't know how much time the company needs to refund my money I was told you're the best to resolve this problem so please just do that for me

  Customer Answer

  Date: 04/06/2024

   
  Complaint: 21505708
  
  I am rejecting this response because:

  BBB I'm still relying on you to resolve this matter because I don't know how much time the company needs to refund my money I was told you're the best to resolve this problem so please just do that for me

  
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 04/08/2024

  Hello *********,
  
  We would like to apologize for the delay that has taken place in refunding your money for BioHeal CBD Gummies. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,
  
  

  Customer Answer

  Date: 04/08/2024

  I've read the response but I would BBB to help me get my refund because I don't when they'll resolve the problem they're talking about

  Thanks 

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21505708
  
  I am rejecting this response because:

   

  I've read the response but I would BBB to help me get my refund because I don't when they'll resolve the problem they're talking about

  Thanks 

  
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 04/09/2024

  I'm happy to inform BBB that the company has issued the * check for me today and I was told it'll take up to 3 business days before it will appear in my account

  Thanks for your effort 

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently and have been in a pain management program for years. Part of the program requires us to sign a contract and part of that contract says "no drug use or products containing thc." I asked my provider about using cbd gummies and they said as long as it contains no thc. So, I purchased BioHeal CBD Gummies. THC FREE printed on the label. Long story short the product contains THC because trace amounts were found in my drug test that pain management required me to take. There is no warning on label stating that it may contain trace or any amount of THC. Thank God I did not get kicked from the pain management program. Being disabled and in constant pain all day everyday, I would not know what to do if I lost that program. So, false advertising a THC FREE product is NO joke! Further action on my part may be taken against these false advertisers.

  Business Response

  Date: 03/29/2024

  Hello,

  We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/14/24 my doctor diagnosed my blood pressure as 198/88. I immediately searched the internet for a supplement to lower my blood pressure. I found BioHeal Blood *** Gummies advertised for relief of high blood pressure. The ad said it contained white mulberry leaf, juniper *****, biotin and chromium, Berberine extract, bitter melon and cinnamon bark powder. On 2/16/24 I ordered 5 bottles of BioHeal Blood *** Gummies for $198.78. Order EE6044AE61, Re1eif9*FD17. On 2/18/24 I was notified Your order is on its way and a picture shown of 5 bottles BioHeal Blood *** Gummies. On 2/22/24 I received 5 canisters (not bottles) of BioHeal CBD Gummies. I made a mental note that the canister label only showed cannabidol (***) 10 mg and some fillers. I took the gummies faithfully until 3/15/24 when I realized my blood pressure was not improving. I looked at the advertisement again and realized the *** Gummies I received from BioHeal did not contain any of the advertised ingredients. My credit card statement of 3/5/24 shows: 2/17/24, reference 2499988E01QNTMDTW Re1eif9*FC17 ********, ** $198.78. This was false advertising and truly a bait and switch transaction which could have cost me my life if I had had a stroke or heart attack. I want a full refund of my money. Today, 3/26/24, I called BioHeal and talked to Shine. I explained the bait and switch. She refused to refund my money stating company policy limits a refund to 30 days after purchase. I informed her I was reporting this to the BBB. She seemed unconcerned and repeated our company policy is no refund after 30 days. Please help. I am on a limited income and cannot afford to give $198.78 for a product from which I derived no benefit. Sincerely, *****************************

  Business Response

  Date: 03/27/2024

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  Date:03/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I made the order on Feb 4, 2024 I discovered the fine print and caught reoccurring charges... this was addressed the following day. On, 3/18/2024 and received another shipment of this stuff... contacted the people and they offered me a credit of ***** I wanted it to return it. They gave me a return number and they said it will cost me ***** to ship and a ***** restocking fee. I want to return the stuff and get a full refund... this is a huge scam

  Business Response

  Date: 03/20/2024

  Hello ***,

  I hope this message finds you well. We have received your complaint regarding the refund for your recent purchase, and we sincerely apologize for any inconvenience caused. We understand your concern about the current situation, and we want to work together to resolve this matter efficiently.
  
  We acknowledge that you have already contacted your bank regarding the issue, and we appreciate your proactive approach. To ensure a smooth resolution, we kindly request that you contact us directly in conjunction with your bank. This collaborative effort will allow us to verify the status of any ongoing disputes or determine whether a dispute has been filed.
  
  
  

  Thank you

  Customer Answer

  Date: 03/20/2024

  I see they have responded and ask to speak with me but there is nothing to identify the person or contact info. I would be willing to speak with them.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21455876
  
  I am rejecting this response because:
  

  I see they have responded and ask to speak with me but there is nothing to identify the person or contact info. I would be willing to speak with them.

  
  Sincerely,
  
  ***************

  Business Response

  Date: 03/21/2024

  Hello ***,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  For prompt assistance, please feel free to contact us directly at **************. Our dedicated team is ready to assist you over the phone. Additionally, we are prepared to collaborate with your bank to verify the status of any disputes or to ascertain whether a dispute has been filed.
  
  Your satisfaction and peace of mind are of utmost importance to us, and we are committed to resolving any issues you may be facing swiftly and efficiently.
  
  Thank you for your cooperation. We look forward to assisting you and resolving any matters at hand.
  
  

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 21, 2024 I saw an ad on ******** for Bio Heal CBD Gummies. So, I decided to purchase some.After I made the transaction with my debit card, I immediately checked with my debit card account to see if it went through and to check my balance.It was then that I found out that they had charged an extra $198.78 When I found that out, I sent them an instant message (since no other contact information was available) telling them that since they overcharged me such an exorbent amount, that I didn't want my order at all. I told them that I expected the $198.78 Plus the order that I put in for $59.99 all to be put back on my card. They never answered me.10 days later I received the package in the mail from them. I immediately took it to the post office and told them I was denying delivery and that I wanted to send it back.I have heard nothing from them and haven't received any of my money back. They are scammers and I want my money back.My debit card company sent me a letter saying that my claim has been denied due to the transaction involving a money transfer through a third party service which was ********

  Business Response

  Date: 03/20/2024

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We issued a refund of $258.77 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ********************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 03/20/2024

  There are videos about this company saying they are sending an e-check to many other individuals, but those e-checks never arrive.

  I will not say this matter has been resolved until this matter is actually resolved.

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21454947
  
  I am rejecting this response because:
  

  There are videos about this company saying they are sending an e-check to many other individuals, but those e-checks never arrive.

  I will not say this matter has been resolved until this matter is actually resolved.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/22/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer Answer

  Date: 03/24/2024

  I will not sign off on this complaint until I receive my money back.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21454947
  
  I am rejecting this response because:
  

  I will not sign off on this complaint until I receive my money back.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/27/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,
  

  Customer Answer

  Date: 03/30/2024

   
  Complaint: 21454947
  
  I am rejecting this response because:

  It's all over the Internet that these people say they're mailing and eCheck and it never shows.

  I will not say this has been resolved until I have my $259 back
  
  Sincerely,
  
  ***********************