Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is sending non stop emails that violate the CAN-SPAM act.#1 Their emails arent clearly labeled as ads.#2 Their emails are deceptive in that they send them as if they are somebody you know and reference the link to their web site as pictures of someone you might know.#3 The emails do not have an opt out option, neither does their website.#4 They do not honor op out requests sent to the email listed on their website.I request that this company quit sending me these unwanted deceptive emails, I further request this company come into compliance with the CAN-SPAM act.

  Business Response

  Date: 03/13/2024

  Hello,

  We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21422697
  
  I am rejecting this response because:

  Their response is an obvious cut and paste response that doesnt address the issues laid out in my complaint. I am not a customer of theirs yet I still receive these unwanted emails Ive never requested . Ive forwarded every email Ive received to the email listed on their website with a request to be taken off their list, yet I still continue to receive their unwanted emails. They also do not address the many violations of the CAN-SPAM that I laid out in my complaint. As stated in my complaint I wish for this company to quit sending me emails and address their many violations of the CAN-SPAM act. If they need help Interpreting theses rules they can visit the ************************ website at WWW.ftc.gov/spam/
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/14/2024

  Hello,
  
  I hope this letter finds you well.
  
  I am writing to extend our sincerest apologies for any inconvenience caused by the continued receipt of advertisements for our products. We understand how frustrating it can be to receive unwanted communications, and we deeply regret any inconvenience this may have caused you.
  
  Please be assured that we take your concerns seriously, and we are actively addressing the issue. Our marketing efforts are often outsourced to third-party agencies, and unfortunately, we do not always have direct control over the email lists they use for promotional purposes. However, we have initiated immediate coordination with our advertising partners to rectify this situation and ensure that you no longer receive any unsolicited advertisements via email or any other contact methods.
  
  It is our priority to respect the privacy and preferences of our customers, and we are committed to taking all necessary steps to prevent similar incidents in the future. Your feedback is invaluable to us, and we appreciate the opportunity to improve our processes.
  
  Once again, please accept our sincerest apologies for any inconvenience caused.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company (BioHealth) has sent me a second shipment of the gummies that I didn't ask for or order and I have talked with my credit card company and asked the card company to place a notice to flag this charge if they try and make a charge on my credit card. I do not want this product and I also called the company to let them know that I needed a form to be able to return this product back to them and for them to not charge my credit card for this product.

  Business Response

  Date: 03/13/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial order - # R4leif1*JS13 - on or about Jan, 15,2024. Order charged out of ******* **. I ordered 1 bottle (charge of $119.49) did not knowingly request 2nd item at $59.99. Second shipment received on or about Feb 20, 2024. Order number IrnMx99*FS18 charged out of ********, **. Charge was $119.49. Did not request this second shipment. I tried multiple times to contact company via phone numbers listed on websites that came up on ****** search. Numbers either never answered or disconnected. This is obviously a bogus enterprise. I want any orders in my name in their database to be cancelled immediately. I also want a refund in the amount of $179.48 for items not requested. Please let me know if any further information is required.

  Business Response

  Date: 03/12/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:03/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered online Bioheal cbd gummies and when it arrived the packaging was nothing as marketed online. The website of the business is totally different site and when I called I wa stole that Bioheal is a scam from ************** and they r using their name to scam people. Then in the mail I received another unauthorized ordered in mail and unauthorized charge to my bank account. There was a phone number with an order and when I called I was told that they will give me half the money back to my card and when product was received back they will send me remaining money. The return instructions were supposed to be sent to me via email and I didnt receive it. Also, while on the phone the line was disconnected and I couldnt get a hold of anyone again. I reported the transaction as fraud with my bank.

  Business Response

  Date: 03/11/2024

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.

  
  Thank you

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21411826
  
  I am rejecting this response because the bank is still pending dispute and refund from Bioheal. Either refund the money back through bank dispute or through this dispute. Which one is it going to be?
  
  Sincerely,
  
  **********************

  Business Response

  Date: 03/13/2024

  Hello,
  
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not made aware of product to be sent every month. I call and advised them that I would notify the state attorney for ******** as well as ****** regarding there business practices.The disclosure at the time of the original order did not show I was requesting a month supply of the product.

  Business Response

  Date: 03/11/2024

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a ONE time order. they put me on a subscription, and sent another order this week. I called and first was told they would provide a 50% refund. When I pressed, I was given a ***, and was told I would need to pay all charges to return, and they would issue a refund once the product was received and verified in the warehouse. I'll go today and do that. However, why should I be the one paying and waiting for a mistake they made. The amount should have been refunded immediately, and the *** should be at the company expense.

  Business Response

  Date: 03/11/2024

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  We went ahead and issued a full refund for the second order. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:03/07/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I read the add on X stating this product would enlarge a p**** and showed various testimonials. When I ordered the product and received it, there is a description of the benefits saying it will help with sleep, lower stress, reduce pain and reduce diabetes issues. Nowhere does it state any benefits for any other issue as stated on their add. I called their customer service and after a lengthy discussion, I finally got them to stop any further shhipments and ******* told me the product woukd help with the issues stated above and said he knew nothing of any other "sexual or physical" benefits this product helps with.

  Business Response

  Date: 03/11/2024

  Hello ***,

  I hope this message finds you well. We sincerely apologize for any confusion that *** have arisen from our previous communication about CBD products. 
  
  First and foremost, we appreciate your interest in our CBD products. We want to clarify that CBD is commonly believed to have potential benefits for minor pains, including joint pain, back pain, arthritis, and rheumatism. Numerous studies have explored the potential therapeutic effects of CBD, and some individuals have reported positive outcomes in managing various discomforts.
  
  However, it is essential to note that individual responses to CBD can vary, and it *** not work the same way for everyone. We always recommend consulting with a healthcare professional before incorporating any new products into your wellness routine, especially if you have pre-existing health conditions or are taking medications.
  
  Regarding the statement about CBD and its potential impact on sexual performance, it's important to highlight that research in this area is still in its early stages, and findings are inconclusive. While some studies suggest a potential link between CBD and improved sexual function, more research is needed to establish definitive conclusions.
  
  As a one time courtesy, we went ahead and issued a 50% refund today. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I made first order/ didnt agree to a subscription - they took another $ ****** out of my account: I tried to email on the email on my receipt/ didnt work/ called the 800 # / no longer in service!! Could not get ahold of them!!! Have filed a dispute with Mastercard through my bank! Do not want their product & want my money back!! **

  Business Response

  Date: 03/08/2024

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a **mplaint against BioHeal at POBox ***** Kas ***** **. 89180-2168 I purchased gummies from them based on false claims by Dr ** for a one time order of 3 bottles and 2 free. The price was supposed to be around )120. They billed my credit card 198$. I did not request an ongoing relationship with them. Please help me get a refund and end any ongoing relationship with this **mpany. They are a scam and should be put out of business. I am **ntacting my credit card ** to cease payments also

  Business Response

  Date: 03/07/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  Customer Answer

  Date: 03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for CBD Gummies in January 2024. It was a special they were having to buy 2 and get one free. I received five jars of Gummies plus 3 bottles of CBD Oil (I did not order the oil). There was no invoice or order form included in the package. So when I received my credit card bill, I was unpleasantly surprised to find a charge for both the gummies and the oils, with full pricing not the special they had advertised. I did end up paying for it because I thought, well I got them and if they are what they say it would be worth it. Well, they were not what they advertised and did nothing of what they said. I chastised myself for falling for their hype. Lo and behold in a few weeks I get another shipment that I did not order at all. Now they are charging me another $198.78 for another 5 jars. Our credit card company will not let us dispute it because we got the merchandise. They said it doesn't matter whether we ordered it or not. All I want is the $198.78 and no further shipments. Please help. Thank you,*********************************

  Business Response

  Date: 03/01/2024

  Hello ********,
  
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your initial order. You can get this discounted price of $39.75 if you will purchase a bundle, more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle. You also placed an additional order of the (BioHeal CBD Oil - 2 Bottles) for which you paid $59.99. 
    
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  
  Moreover, if you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you